This agency does a very patient and thorough job of designing client specific programs - Karen understood needs and preferences, offered options from attraction stops, modes of transport and even room types across hotels. Our final 9 day program across Beijing, Xi'an and Shanghai was excellent.
The door to door service from pickup/drop to narrating attractions and recommending local shopping locations in a comfortable and flexible manner was much appreciated by us.
Guide quality however is inconsistent. Tristan in Beijing was outstanding but in at least one other location it was unacceptable.
Credit also to this agency, and Karen in particular, for prompt attention and responses to any issue raised - these are inevitable in a large country with weather, hotel service quality, local events (cycling championship blocked the road to the Great Wall!) and traffic variations.
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