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“Stay far far away from this so called 'Hotel' - behaves more like a hostel!” 2 of 5 stars
Review of La Seine Art Hotel

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La Seine Art Hotel
No.17 South Main Street, Xi'an 710001, China (Downtown)   |  
Hotel amenities
Ranked #161 of 2,158 Hotels in Xi'an
4.0 of 5 stars 29 Reviews
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Stay far far away from this so called 'Hotel' - behaves more like a hostel!”
2 of 5 stars Reviewed June 28, 2011 via mobile

Well....where should I start?  First of all, this is the least welcoming hotel I  ever stayed at.  The service is HORRIFIC!!! None of the staff spoke decent English.  Me and my boyfriend were lucky enough because one of us spoke Chinese somewhat, so we managed.  Asking for any help from the staff is like pulling teeth.  Not only are they   unhelpful but most of them don't  even seem to know the services they supposedly provide!  For example:  we wanted to order some room service, and they told us that they  only do breakfast, even though there is a menu in the room saying  food is served from 11am to 11:30pm.  Second example of their  'wonderful' service is, we had tea and coffee in the morning, and because we didn't have time to finish it, we left some in the mugs.  Instead of giving us new or cleaning  our mugs, they just put lids on them.    As if any one in their right mind would want to drink cold tea and coffee that have been sitting in the room the whole day.  When asked  for new mugs, an angry cleaner came telling us that there are no new mugs and we should just clean it ourselves!

The room itself basically feels like an ikea show room, but very badly fitted.  Very tired, stained and scuffed all round, and rather dark and cramped.

Oh and they make you pay upfront with a no refund policy!  In hindsight that should have been a good warning bell to run the other direction! One night here and you will want to change hotel the next day!

So would I recommend to a friend?
NO! would I be returning to this hotel? NO!  Only if you paid me! If you are coming to Xi'an, I highly advise you to stay somewhere else.  

  • Stayed June 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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29 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Netherlands
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 19, 2009

We really enjoyed our stay at La Seine Art Hotel. We arrived quite late in the evening, around 11pm, and still the personnel was very friendly and even willing to bargain. Maybe it's because we visited Xi'an quite late in the season (off-season?), but we got a réally good bargain: 358rmb a night (approx 36 euro) for a hotel that would have ranked among at least 4-star hotels at home. We got a very nice, clean and comfortable room for this price, plus an american-style breakfast served in our rooms (milk, juice, yoghurt, cornflakes, bacon and eggs, croissants, jam)! We also dined at the hotel's restaurant, located close to the MacDonalds near the Bell Tower. We had a fabulous French diner here, which maybe wasn't surprising, but it was very good indeed. I warmly recommend La Seine Art Hotel and the restaurant to any (Western?) tourist visiting Xi'an!

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Seine Art Hotel

Address: No.17 South Main Street, Xi'an 710001, China
Location: China > Shaanxi > Xi'an > Downtown , Beilin District
Hotel Style:
#139 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Number of rooms: 36
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Also Known As:
La Seine Art Hotel China/Shaanxi

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