This hotel is well located near one corner of the old city wall. The room is a good size and the bathroom is fine as well. Bottled water is provided as well as tea, but not coffee. There is no fridge for keeping drinks cold. English is a real problem here. The reception staff just either stares and giggles or totally ignores you. The restaurant is worse still. While they have a menu in English, once you divert from that it all goes bad. I had to show them their coffee machine just to get a cold cup and when I tried asking for milk I became a real source of amusement. Firstly they brought me more sugar, then an empty cup, then a toothpick. I finally had to resort to cow noises to finally get the milk. But even then they don't just top up the coffee with milk, you have to take a full container of it. I really didn't appreciate their ridicule and lack of understanding. Little wonder I was always the only person in the restaurant.
The problems with English started even before I left home when I repeatedly rang the hotel to get sent the address in Chinese for the taxi driver from the railway station. Even though I kept selecting 1 for English I was continually hung up on. I eventually found it on another website, but when I gave it to the driver he couldn't find the place. He then rang the hotel 5 times and got no answer. A similar thing occurred when a tour guide rang to leave a message and also received no response. Reception also neglected my wake up call.
This hotel would be so much better with more English skills and more importantly better customer service.
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- Also Known As:
- Jinjiang Inn (Xi'An Jianguomen) China/Shaanxi