Do not stay at this Titan Times Hotel in Xi'an, China.
We were part of a tour group that stayed at this hotel for two nights ( November 21 and 22, 2013).
On the morning of Nov. 23, 2013 at check out, housekeeping and other hotel staff assessed rooms (customers and tour guide were not present as witnesses; plus no list supplied for check-in and check-out identifying all hotel room items).
As a result, a number of us in our tour group fell victim to a scam and were set up by hotel staff. It turns out that housekeeping/other hotel staff staged rooms by placing broken items or switching/removing good condition items from our rooms. (i.e They placed broken mirrors, cups etc...-- we know this because we were asked by reception staff and tour guide to accompany them to the rooms after to check it--- only to find things very different, items that we never used were now broken). Hotel staff therefore made many accusations of group members which were obviously false claims. Trying to defend ourselves we were then threatened by reception that they will get police involvement if we did not quickly pay up front. It was their word against ours and they knew we did not have the evidence to back us up ( unless we already took pictures of proof for every single little detail in our rooms). In the end, we decided it was not worth the hassle of getting involved in their country's legal system. Not being fluent in their language, we would not understand them anyway, and would only lead to more trouble. Trying to further defend ourselves would be a waste of our time, money, and we would miss our flight and the rest of our vacation in China.
Reluctantly, group members ended up paying large amounts of RMB money for items we never used, touched, and some items we didn't even know were suppose to be in the rooms.
This is definitely a dangerous and scary scam. If hotel staff are capable of pulling this off and getting away with highway robbery, what more can they frame you for?!
This horrible experience is being shared in hopes of bringing this scam to the attention of all tourists. If Titan Times Hotel wants to attract more tourists, they should re-think what they are doing and not treat their guests this way. We hope other tourists will learn from this and/or come forward with similar experiences and tips.
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- Also Known As:
- Hotel Xian Titan Times
- Xian Titan Times Hotel China/Shaanxi