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“If you like German beer and food - this is the place for you.” 3 of 5 stars
Review of Kempinski Hotel Xi'an

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Kempinski Hotel Xi'an
4.5 of 5 Hotel   |   No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China   |  
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¥1,672 off room rate
Ranked #14 of 2,166 Hotels in Xi'an
Singapore
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
“If you like German beer and food - this is the place for you.”
3 of 5 stars Reviewed January 8, 2014

If you're solely in Xi'an to see the Terracotta Warriors, then the Kempinski is not a bad place for your stay. However, do note that the hotel is very isolated and sorting out transport to the city of Xi'an will be an additional consideration if you would like to explore more that the First Emperor's mausoleum site museum.

As the hotel is built possibly to house massive tour groups and accommodate big-number conventions and business meetings, the hotel is huge and can seem rather impersonal for that reason. Also, due to its huge capacity and pricier rate, it is not always fully-occupied so the room I got had a strange musty smell that was not helped by a malfunctioning air-conditioner. After asking maintenance to sort it out a few times, they did offer to change our room for us. However, as there were not many days left to our visit, we declined and had to suffer a stuffy, slightly pongy room for a few nights.

The bathroom drains also had a bad whiff of back flow from lack of use.

Food options in the hotel were limited to 3 - a very poor Chinese restaurant, a coffee house (where breakfast is served) and a German Bierkeller which was the only establishment that remained open beyond 9pm.

As this was a business trip for us, we often worked late and were not able to travel out of the hotel for meals, leaving us with no option except the Bierkeller for food. While the microbrewery made very good beer, it became a bit bizarre dining on German sausages and sauerkraut in the middle of nowhere near the Chinese city of Xi'an for the better part of a week.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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208 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Canberra
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 18, 2013

We stayed here 2 nights with family and friends on a guided tour.
The hotel is stunning and the rooms were excellent; large rooms, comfortable beds.

The hotel is remote from any local services so be prepared to pay resort prices for all supplies.

Our tour guide was good enough to call into a local Convenience store to allow us to pick up some local Tsingtao beer at 4 RMB per can to supplement the expensive (35 RMB) hotel min-bar supplies. Otherwise you'll be taking a cab to get replenishments.

Oh.... and if you're expecting a working fridge in the room... forget it. Fridges in China, with some minor exceptions appear to be storage containers. The Chinese drink their liquids, including water, beer and soda warm. In some bars you can get cold glasses and even cold bottled beer. I didn't find this to be the case in the room fridges.

Room Tip: The rooms are very HOT for me. Our first room was 27 degrees Celsius and this was with an outside te...
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 18, 2013

I found the service at this hotel excellent and above and beyond what was required. We had an executive room which was very roomy and clean and comfortable. The bathroom the same. There was a fair choice of restaurants and the food of a good standard. The location is accessible to the airport and the terracotta warriors, but a distance from the city centre, although it is fun using the underground to the nearest station and then a taxi. All taxis are reluctant to come this far out and so you need to pay more than the meter price. We paid 50 RMB which is about 3 times the meter rate but only £5 UK , so not that bad. When negotiating the underground everyone was very tolerant and more than helpful. The concierge was very helpful and willing. To make this work you just need to be a bit more flexible.

Room Tip: This is a very nice hotel and the rooms with river view are good especially the executive rooms whic...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 5, 2013 via mobile

The hotel is too far from the centre to be a viable location to visit the city. If you are "fortunate" to be ugraded to a river view room, you will also be seranaded late into the evening by the live band at the riverside barbecue, which is mediocre at best. The concierge arranged a guided trip to the terracotta warriors but (not the hotel's fault) there was a cycle race on the booked morning and I had a two mile walk to meet the car.
When I booked a taxi to the airport, the concierge set me up with one of his mates at three times the proper fare. I was suffering from food poisoning at rhe time (again not the hotel's fault -I think) and didn't catch on until it was too late. Be careful, you have been warned!

Stayed September 2013, traveled solo
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Top Contributor
56 reviews 56 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 1, 2013

This hotel is on the newer side and is stunning to drive up to. The staff was incredibly hospitable and helpful. Most of us on the trip loved that we had Wi-Fi in the lobby and could answer e-mails while we were waiting for everyone, rather than be subject to paying international calling plan fees.

The grounds were beautiful and we all went for walks while we stayed here. The breakfast was a-mazing. It was hard to pick what to eat because there were so many choices. You couldn't go wrong with anything you picked and I wished all of our breakfasts had been like this one.

The room smelled of stale cigarettes and had a musty quality, which I thought was strange for such a new hotel. I couldn't stand the cigarette smell - we were in a non-smoking room. Everyone else we traveled with had a similar experience in their room. The shower glass door didn't close all the way, so, no matter how we tried, water leaked all over the bathroom floor. Plus, there were so many light swtiches in this room. It was like a light show in the room trying to figure out which light to turn on (and I'm faily tech saavy and in my early 30s). These lights were a pain to figure out, especially if you got up in the middle of the night or were trying to figure them out after a tiring day. The descriptions on the lights weren't explanatory, but that seemed to be everywhere we stayed in China.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 6, 2013 via mobile

Had a fabulous time. Hated to leave the beautiful river view room. Great indoor pool, sauna and health club as well as great restaraunts. Like most Kempinski properties it is in a scenic spot and the hotel and conference center are modern marvels of architectural design.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Beijing
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 23, 2013

The Kempinski is a newish business/convention hotel with fantastic service, but a little remote from the old city for tourist guests. If all you are doing in Xi'an is visiting the Terra Cotta Warrors, this is a great hotel because the remoteness of the location is not a detraction. If you plan to take in the old city and temples and great Muslim Market streets, this hotel is a good hour taxi ride away, sometimes longer in traffic. The concierge desk was very helpful, ask for Lincoln if you want the best English translation. The staff here goes out of their way to be helpful.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Xi'an

Address: No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Xi'an
#11 Luxury Hotel in Xi'an
#13 Romantic Hotel in Xi'an
#77 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Kempinski Hotel Xi'an 4.5*
Number of rooms: 355
Official Description (provided by the hotel):
Kempinski Hotel Xi’an reflects the modernity and tradition of contemporary China, set in the ancient capital, home to dynasties and their treasures. Within easy reach of the airport and it is 40 mins to the Terracotta Warriors in 38 km by car, our luxurious rooms and first-class meeting facilities are elegantly designed and topped with a peaceful view of the majestic Ba River. ... more   less 
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Also Known As:
Kempinski Hotel Xi'An China/Shaanxi

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