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“Great staff very accommodating. English speaking. Concierge set up tours on a moments notice.” 5 of 5 stars
Review of Kempinski Hotel Xi'an

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Kempinski Hotel Xi'an
4.5 of 5 Hotel   |   No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China   |  
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¥1,672 off room rate
Ranked #25 of 2,158 Hotels in Xi'an
Taipei
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Great staff very accommodating. English speaking. Concierge set up tours on a moments notice.”
5 of 5 stars Reviewed August 6, 2013 via mobile

Had a fabulous time. Hated to leave the beautiful river view room. Great indoor pool, sauna and health club as well as great restaraunts. Like most Kempinski properties it is in a scenic spot and the hotel and conference center are modern marvels of architectural design.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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196 reviews from our community

Traveler rating
    65
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    25
    9
    4
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Spanish first
  • Any
English first
Beijing
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 23, 2013

The Kempinski is a newish business/convention hotel with fantastic service, but a little remote from the old city for tourist guests. If all you are doing in Xi'an is visiting the Terra Cotta Warrors, this is a great hotel because the remoteness of the location is not a detraction. If you plan to take in the old city and temples and great Muslim Market streets, this hotel is a good hour taxi ride away, sometimes longer in traffic. The concierge desk was very helpful, ask for Lincoln if you want the best English translation. The staff here goes out of their way to be helpful.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Manila, Philippines
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 8, 2013

My friend and I booked this hotel as it was close to the Terracotta warriors museum. We took a metered cab from the airport which was 171 RMB. Most of the cab driver wanted a flat fee of 200 RMB. The hotel is located where either the development had stopped or is lagging far behind what was originally planned as it seems to be in the middle of nowhere. We wanted to go see the Muslim quarter. It took us an hour to wait for a taxi that the concierge had called for us. Returning from the Muslim quarter caused some grief as we were refused by a few taxi drivers. We ended up taking a taxi for 100 RMB, twice the price to get there. There seems to be a dearth of taxis as even locals were getting turned down. The hotel is 5 star. My friend ended up changing rooms because his room was too hot. I set my temp to 23C but it never got below 25C. The meals we had there were very good.
The hotel arranged for a taxi to take us to the Terracotta Warriors and the taxi driver arranged for a tour guide. Her English was perfect. She had 10 years experience in leading tours and knew her stuff. Her cost was 150 RMB from 9AM until 2PM. She arranged for us to have a traditional lunch which was very good. The taxi driver cost 350 RMB to take us there, wait and return us to the hotel. I thought this was very reasonable to have a guaranteed ride to the hotel.
If you're only in Xi'an for a short stay, this hotel is very good place to stay. The staff speaks very good English and were very helpful.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed December 11, 2012

I stayed in this hotel as part of a tour group and just for two nights. The only meal I had there was breakfast which was standard fare and just fine.
The hotel is stunning.....very large and quite unique with a beautiful lobby. It does seem to be off the beaten track so do not stay here if you want to go walking to shops or to restaurants.
The rooms are arranged in wings and the walk along the corridor can be long and the corridor was not well lit. The rooms themselves....again perfectly adequate in terms of amenities and quite nicely decorated.
There are two great gift shops on the lower level.
As well, the pool area is inviting but hard to find so be sure to ask directions. The lower level is a bit of a maze with conference rooms etc.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Malmo, Sweden
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 25, 2012

The Hotel is 40 mins outside the city and it cost 50-60 RMB with taxi, therefore this not a good choice if you want see a lot of attractions downtown. It is difficult to get a taxi, because no taxis want to drive that far and empty back to the city. The italian restaurant is acceptable, I had a cibatta with was ok, but the pasta carbonara was tasteless. I liked the architecture of the building and the atmosphere inside. The room is big and had everthing you need, except T-shirts.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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kuala lumpur
Top Contributor
161 reviews 161 reviews
40 hotel reviews
Reviews in 55 cities Reviews in 55 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed November 5, 2012

This is a relatively new hotel located in an isolated area, about 30 mins away from Xian city.
Useful for visit to the Terracotta museum as city traffic can be a nightmare.
Rooms are spacious, clean and modern.
Most hotels in China do not switch on the aircond from Oct onwards due to cold weather but luckily the 5 star hotels like Kempinski continue to allow guests this option.
Breakfast was great with plenty of varieties from international buffet to local dishes.
There were evidences of mosquitoes but not serious.
Use this hotel if visiting the Terracotta museum.

Stayed October 2012, traveled with friends
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Seattle
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 30, 2012

The Kempinski-Xi'an has one massive problem that it can't fix. It's sitting right next to a huge man-made lake that is stagnant. This said lake is a gigantic mosquito factory in summer. When I first went to Kempinski-Xi'an about three years ago, I was swarmed by mosquitos in the bar, lobby and elevators. Their answer to the threat? They now pump in large volumes of mosquito repelent into the entire hotel that smells of some sickly, over-sweet perfume. I was planning on holding a large business event there but was sickened by the perfume smell. When I questioned employees about the odor, they shrugged their shoulders and said that I'd get used to it. No one should have to get get used to anything when they are paying top dollar. Too bad. It's a pretty nice place and only a couple of years old. If you want nice, stay in the NEW Shangrila.

Stayed October 2011, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Xi'an

Address: No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Xi'an
#17 Luxury Hotel in Xi'an
#73 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Kempinski Hotel Xi'an 4.5*
Number of rooms: 355
Official Description (provided by the hotel):
Kempinski Hotel Xi’an reflects the modernity and tradition of contemporary China, set in the ancient capital, home to dynasties and their treasures. Within easy reach of the airport and it is 40 mins to the Terracotta Warriors in 38 km by car, our luxurious rooms and first-class meeting facilities are elegantly designed and topped with a peaceful view of the majestic Ba River. ... more   less 
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Also Known As:
Kempinski Hotel Xi'An China/Shaanxi

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