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Kempinski Hotel Xi'an: Traveler Reviews

4.5 of 5
No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
Hotel amenities
Kempinski Hotel Xi'an
Ranked #54 of 1,527 hotels in Xi'an
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164 reviews from our community

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Traveler rating
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Los Angeles, California
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Good for business and visiting the Terracotta Warriors”
4 of 5 stars Reviewed February 12, 2012

I an doing business in the Chanba region of Xi'an so the Kempinski is perfectly situated for me. I have stayed at the Kempinski at least 8 times over the past two years. The hotel is rather remote from Downtown (a minimum 30 minute drive and usually longer with Xi'an's horrible traffic) so if you are there to visit the city, the Kempinski is not the right choice.

The Kempinski is the closet high end hotel to the Terracotta Warriors easily cutting the drive by half when compared to hotels in downtown.

The hotel has a huge conference center and is excellent for conferences.

The staff is very friendly and professional.

The hotel can feel a bit sterile (still can't believe they have not added more plants which would quickly and easily add warmth the hotel interiors. The Rooms are large with half the rooms having a good view of the Ba River. However the furnishings can be rather sparse in the larger king rooms. Please bring in more comfortable sitting chairs Kempinski! The bathrooms are large with nice showers. One complaint about the bathrooms is that the lighting above the sinks is quite dim.

Nice grounds outside during the spring and summer. They have an indoor pool that is also nice.

There are three restaurants, a Chinese Restaurant, a Western Restaurant and a Pauliner Brew Haus. The food and service is excellent in all venues. I especially enjoy the Brew Haus. The Pauliner Beer is excellent. The hotel also has a lobby lounge with great views.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask George W about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Driffield, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Disappointing”
3 of 5 stars Reviewed December 7, 2011

We visited this hotel for one night as part of a Viking River cruise, prior to visiting the Terracotta Warriors the following day. To say it has no kerb appeal would be to flatter the establishment. It is a dreary building in a distinctly drab area. The dreadful pall of smog over the surrounding area also did the place no favours. We and a number of fellow guests had to change rooms as the air conditioning had failed on our original floor. The heating, on the other hand, was on full blast and it was impossible to turn it down. We didn't fancy opening the windows as the air pollution was visible. The new room was OK - if soulless. Breakfast was fine. We would not return to this hotel, which was way below the standard of the others on the tour.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask su51090 about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Beautiful hotel and gracious staff”
5 of 5 stars Reviewed December 3, 2011

wonderful hotel and fantastic breakfast. lovely place to stay in xi'an.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask travelisbetterthanwk about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, VA
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Spend a night in a luxurious cave”
3 of 5 stars Reviewed December 1, 2011

Visited hotel during a Viking River Cruise/Tour. Primary purpose was to visit Terracotta Soldiers and hotel is closer to site than downtown hotels. Hotel and rooms are huge and lack adequate furniture and decorations, but has most of the menities you need -- hotel is not warm or inviting. Room was clean and warm, but cavernous. The buffet breakfast was excellent.
Nota hotel that we want to go back to.

  • Stayed November 2011, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Grahambk about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernandina Beach, FL
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Kempinski, Xian, China”
3 of 5 stars Reviewed October 13, 2011

Recently stayed one night.

Hotel very sterile feeling. No character. Part of Viking River Cruise tour. Don't stay on a rainy day/night. Several people including us had severe water seepage around windows. Carpet wet three feet into the room. A lot of people changed rooms and we could have also. We did not. Rooms very large and we could live three feet away from the windows for one night.

Nothing to see anyway. Hotel pretty remote location.

  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask UncleBenny about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure on Renmin Square Xian
Great value on a similar hotel
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Additional Information about Kempinski Hotel Xi'an

Also Known As:
Kempinski Hotel Xi'An China/Shaanxi
Address: No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
Region: China > Shaanxi > Xi'an
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #54 of 1,527 hotels in Xi'an
Price Range: $$
Hotel Class:4.5 star (4.5*)
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