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“Disappointing” 3 of 5 stars
Review of Kempinski Hotel Xi'an

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Kempinski Hotel Xi'an
4.5 of 5 Hotel   |   No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China   |  
Hotel amenities
Ranked #44 of 1,849 hotels in Xi'an
Driffield, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
“Disappointing”
3 of 5 stars Reviewed December 7, 2011

We visited this hotel for one night as part of a Viking River cruise, prior to visiting the Terracotta Warriors the following day. To say it has no kerb appeal would be to flatter the establishment. It is a dreary building in a distinctly drab area. The dreadful pall of smog over the surrounding area also did the place no favours. We and a number of fellow guests had to change rooms as the air conditioning had failed on our original floor. The heating, on the other hand, was on full blast and it was impossible to turn it down. We didn't fancy opening the windows as the air pollution was visible. The new room was OK - if soulless. Breakfast was fine. We would not return to this hotel, which was way below the standard of the others on the tour.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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172 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Any
English first
New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2011

wonderful hotel and fantastic breakfast. lovely place to stay in xi'an.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decatur, Georgia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 1, 2011

Visited hotel during a Viking River Cruise/Tour. Primary purpose was to visit Terracotta Soldiers and hotel is closer to site than downtown hotels. Hotel and rooms are huge and lack adequate furniture and decorations, but has most of the menities you need -- hotel is not warm or inviting. Room was clean and warm, but cavernous. The buffet breakfast was excellent.
Nota hotel that we want to go back to.

  • Stayed November 2011, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernandina Beach
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 13, 2011

Recently stayed one night.

Hotel very sterile feeling. No character. Part of Viking River Cruise tour. Don't stay on a rainy day/night. Several people including us had severe water seepage around windows. Carpet wet three feet into the room. A lot of people changed rooms and we could have also. We did not. Rooms very large and we could live three feet away from the windows for one night.

Nothing to see anyway. Hotel pretty remote location.

  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chicago, Illinois and Naples, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 23, 2011

We spent one night here as part of a Viking cruise/land tour. The horel is new and somewhat out of the center of town, but it is set in a beautiful park-like stting. The rooms are enormous including the bathrooms. The amenities are all very upscale and the service is exactly what you would expect. The dining room buffet is excellent in quality as well as quantity. One caution - if you are in the city and taking a cab, be sure the driver knows where he is going - some apparently don't.

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago and Naples FL
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 15, 2011

Altho' this hotel is out a ways from the city, it is magnificent. The guest facilities are huge and very well furnished. The staff is gracious and the food in the restaurant is excellent. We did have some friends who left the hotel and the their cab had trouble finding the hotel on the way back.

Room Tip: All the rooms seemed to be the same.
See more room tips
  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Orpington
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed July 23, 2011

Lovely rooms and good first class facilities but the Hotel is really best described as a business use Hotel with large conference area - located well out of city but not a bad location to avoid the terrible city traffic if you want to see are the Terracotta Soldiers site.

  • Stayed July 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Kempinski Hotel Xi'an

Also Known As:
Kempinski Hotel Xi'An China/Shaanxi
Address: No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Xi'an
#88 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Kempinski Hotel Xi'an 4.5*
Reservation Options:
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