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Kempinski Hotel Xi'an: Traveler Reviews

4.5 of 5
No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
Hotel amenities
Kempinski Hotel Xi'an
Ranked #58 of 1,525 hotels in Xi'an
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163 reviews from our community

    Trip type
Traveler rating
    47
    83
    23
    7
    3
Date Rating
Fernandina Beach, FL
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Kempinski, Xian, China”
3 of 5 stars Reviewed October 13, 2011

Recently stayed one night.

Hotel very sterile feeling. No character. Part of Viking River Cruise tour. Don't stay on a rainy day/night. Several people including us had severe water seepage around windows. Carpet wet three feet into the room. A lot of people changed rooms and we could have also. We did not. Rooms very large and we could live three feet away from the windows for one night.

Nothing to see anyway. Hotel pretty remote location.

  • Stayed September 2011, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask UncleBenny about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois and Naples, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Elegant luxury hotel”
5 of 5 stars Reviewed September 23, 2011

We spent one night here as part of a Viking cruise/land tour. The horel is new and somewhat out of the center of town, but it is set in a beautiful park-like stting. The rooms are enormous including the bathrooms. The amenities are all very upscale and the service is exactly what you would expect. The dining room buffet is excellent in quality as well as quantity. One caution - if you are in the city and taking a cab, be sure the driver knows where he is going - some apparently don't.

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Paperdoll1787 about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago and Naples FL
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Fabulous Hotel”
5 of 5 stars Reviewed September 15, 2011

Altho' this hotel is out a ways from the city, it is magnificent. The guest facilities are huge and very well furnished. The staff is gracious and the food in the restaurant is excellent. We did have some friends who left the hotel and the their cab had trouble finding the hotel on the way back.

Room Tip: All the rooms seemed to be the same.
See more room tips
  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask paperdoll about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orpington
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
“Way out of town”
3 of 5 stars Reviewed July 23, 2011

Lovely rooms and good first class facilities but the Hotel is really best described as a business use Hotel with large conference area - located well out of city but not a bad location to avoid the terrible city traffic if you want to see are the Terracotta Soldiers site.

  • Stayed July 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Kieranpw about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“far away from centre, room was dirty (had been spot cleaned and smelled chemichals0”
3 of 5 stars Reviewed July 12, 2011

I will not elaborate on the fact that it is poorly located. The rooms and furnishing sare worn. The room I was originally assigned to stunk chemical cleaning and precipitated an asthma attack. In fairness, my complaint was dealt with and I was moved to a bigger and non smelling room.
We noted that the rooms come equipped with gas masks(??). We have pictures to prove it.
The breakfast was very. good

Room Tip: . make sure you check the room first before settling in. Rooms facing the river are better.
See more room tips
  • Stayed June 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask RabbitVancouver about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure on Renmin Square Xian
Great value on a similar hotel
Xi'an, Shaanxi
4 of 5 stars 316 Reviews
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Additional Information about Kempinski Hotel Xi'an

Also Known As:
Kempinski Hotel Xi'An China/Shaanxi
Address: No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
Region: China > Shaanxi > Xi'an
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #58 of 1,525 hotels in Xi'an
Price Range: $$
Hotel Class:4.5 star (4.5*)
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