We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,525 Xi'an hotels

Kempinski Hotel Xi'an: Traveler Reviews

4.5 of 5
No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
Hotel amenities
Kempinski Hotel Xi'an
Enter dates for best prices
Enter dates 1 night 2 nights
Show Prices
Compare best prices from top travel partners
Hotels.com Travelocity Agoda.com
82%
Ranked #58 of 1,525 hotels in Xi'an
55 traveler photos
Write a Review

163 reviews from our community

    Trip type
Traveler rating
    47
    83
    23
    7
    3
Date Rating
Chicago, Illinois and Naples, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Elegant luxury hotel”
5 of 5 stars Reviewed September 23, 2011

We spent one night here as part of a Viking cruise/land tour. The horel is new and somewhat out of the center of town, but it is set in a beautiful park-like stting. The rooms are enormous including the bathrooms. The amenities are all very upscale and the service is exactly what you would expect. The dining room buffet is excellent in quality as well as quantity. One caution - if you are in the city and taking a cab, be sure the driver knows where he is going - some apparently don't.

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Paperdoll1787 about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago and Naples FL
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Fabulous Hotel”
5 of 5 stars Reviewed September 15, 2011

Altho' this hotel is out a ways from the city, it is magnificent. The guest facilities are huge and very well furnished. The staff is gracious and the food in the restaurant is excellent. We did have some friends who left the hotel and the their cab had trouble finding the hotel on the way back.

Room Tip: All the rooms seemed to be the same.
See more room tips
  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask paperdoll about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orpington
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
“Way out of town”
3 of 5 stars Reviewed July 23, 2011

Lovely rooms and good first class facilities but the Hotel is really best described as a business use Hotel with large conference area - located well out of city but not a bad location to avoid the terrible city traffic if you want to see are the Terracotta Soldiers site.

  • Stayed July 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Kieranpw about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“far away from centre, room was dirty (had been spot cleaned and smelled chemichals0”
3 of 5 stars Reviewed July 12, 2011

I will not elaborate on the fact that it is poorly located. The rooms and furnishing sare worn. The room I was originally assigned to stunk chemical cleaning and precipitated an asthma attack. In fairness, my complaint was dealt with and I was moved to a bigger and non smelling room.
We noted that the rooms come equipped with gas masks(??). We have pictures to prove it.
The breakfast was very. good

Room Tip: . make sure you check the room first before settling in. Rooms facing the river are better.
See more room tips
  • Stayed June 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask RabbitVancouver about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, Tyne & Wear
Top Contributor
59 reviews 59 reviews
37 hotel reviews
Reviews in 45 cities Reviews in 45 cities
105 helpful votes 105 helpful votes
“All 'fur coat and no knickers' - looks good but little substance.”
3 of 5 stars Reviewed April 27, 2011

We went with a view to visiting the Terracotta warriors. On arrival two things stand out. 1. It's absolutely miles from anywhere 2. Why is it there in the first place? Granted, like so much of China, there are great plans afoot to build from the city out to the Hotel/Conference Centre and its existence will certainly make sense then, but at the moment you have to ask how it can survive until then. No evidence of conferencing of any sort while we were there and the hotel was clearly nowhere near full occupancy - so if this is typical it begs the question as to what funds it. Our party felt it had the atmosphere of a mafia-like build - lots of money thrown at something when the real purpose was rather different, but this is only supposition.

The reception staff were efficient and could speak fair English. No problem exchanging Euros to Yuan or getting smaller bills in local currency. The entrance is grand, the downstairs bar very nice and the view over the river will be wonderful once some vegetation grows.

The rooms were spacious but poorly constructed. In our room the shower head had not been attached to the wall, in another room the fire alarm did not appear to be connected to the main system although the wires were in place to do so. In a thrid room further shower plumbing issues were present.

We did not eat in the hotel other thasn breakfast which appeared to be being supervised by a European staff member. I would have thought that breakfast time was not the best time to be giving your staff their morning briefing. particularly when the guests are trying to get their food! It felt like the soft opening for a new hotel, although has been around for a year or two now.

All this sounds a but bleak, but actually, above criticisms aaside, it was a perfectly serviceable hotel.

  • Stayed April 2011, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask g12doc about Kempinski Hotel Xi'an
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
Kempinski Hotel Xi'an
Enter dates 1 night 2 nights
 
Mercure on Renmin Square Xian
Great value on a similar hotel
Xi'an, Shaanxi
4 of 5 stars 316 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Xi'an
Family-friendly
Shangri-La Hotel
Shangri-La Hotel 4.5 of 5 stars 791 reviews
Luxury
Grand Metropark Hotel Xi'an
Grand Metropark Hotel Xi'an 4.0 of 5 stars 505 reviews
Good for business
Xian Titan Times Hotel
Xian Titan Times Hotel 4.0 of 5 stars 195 reviews
Near the beach
Kaibin Service Apartment Hotel Xi'an Yanta Road
Kaibin Service Apartment Hotel X... 4.5 of 5 stars 33 reviews
Show Prices ABS:HotelCheckRates-d677291?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d308234?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1194662?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1558114?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Xi'an hotels
The Westin Xi'an 4.0 of 5 stars 67 reviews Howard Johnson Ginwa Plaza Hotel 4.0 of 5 stars 225 reviews Hilton Xi'an 4.5 of 5 stars 176 reviews Citadines Gaoxin Xi'an 4.0 of 5 stars 17 reviews
Show Prices ABS:HotelCheckRates-d2429087?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d304939?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2194498?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1987276?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 1,525 hotels in Xi'an, ranked by popularity

Been to Kempinski Hotel Xi'an? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Kempinski Hotel Xi'an

Also Known As:
Kempinski Hotel Xi'An China/Shaanxi
Address: No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
Region: China > Shaanxi > Xi'an
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #58 of 1,525 hotels in Xi'an
Price Range: $$
Hotel Class:4.5 star (4.5*)
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Agoda, EasyToBook, Olotels, Expedia, Venere, Priceline, Tingo, Ctrip DaoDao and HotelsClick so you can book your Kempinski Hotel Xi'an reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Kempinski Hotel Xi'an, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Kempinski Hotel Xi'an
Enter dates & see best prices* (from Hotels.com, Travelocity, Agoda.com, and 8 more)
Enter dates 1 night 2 nights
Show Prices