Really a terrible experience even though the hotel concept, environmental location are outstanding. management is really poor and not able to manage such a facility as far as hotelery is concerned.
I initially booked in May 07their Relais & Chateaux hotel, supposed to be opened in June, they confirmed it. One week before my arrival I receive a mail (got by change since I was travelling in Tibet) informing me that the R&S was not ready yet, proposing a JS in the HOMA. At that point I had no chance to change my plans, so accepted. Once arrived the room the proposed was different from the actual one. They told me it's the best room of the hotel, but actually an average 3 starts one, or less. After 2 days I have been onformed that the hotel would have have been closed, yeas, closed, the day after for unplanned maintenance opartions of aircon, so they proposed to move to the branch normally used by the general manager/owner to host friends/family members. Everything is embedded n a wonderful park, full of modern art masterpieces, the Homa, the R&S, the friends/family building, restaurants, etc....Actually the new suit was acceptable, 3+ stars room. Once I tried to ask why they didn't propose the new room when arived, why the air con maintenance was not planned ahead, etc...no answer. Actualy staff tried to make their best, but poorely trained, their english is really basic and it's been really a pain to communicate.
Then, even though the location is wonderful, the position is not!. The hotel is 40km far from Gulin, non possibility to catch a taxi. The only alternatives are to take the hotel car (unbelievaby expensive) or the public bus (5 yaun), if one accepts to spend more than 1 hour travelling with ducks, chickens, and sometimes bigs!.......More, is one decides to use their cars with driver for sightseeing, i.e. long distance ones, well be prepared to make one of your worst experience on the road, they are not actually able to drive a car and the experience is really dangerous and not recommended.
Actually I do not understand how R&S has provided the licence to that poor management and property!
Bottom line, I strongly recommend to make another choice in Guilin, Sheraton is a valid and up to standard alternative.
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- Also Known As:
- Club Med Guilin Hotel Guilin
- Of Modern Art Guilin
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