We checked in quite late from Xian, and was met by our tour guide and he accompanied us to this hotel arranged by our travel agency . Impressive from the outside, the reception/ receptionist area is huge but without any character ! The receptionist did not speak English at all, fortunately we were accompanied by our tour guide. The room is very spacious, clean, and even if it a non smoking floor we still bumped into some people walking around with their cigarettes! Quite annoying. But welcome to China! Internet is provided free in your rooms, not fast but it is ok to keep in touch with your family. Breakfast is huge, and generous, they allow guests to take out lots of food with them! Location is great, right next to the walking street, restaurants and by the lake. Apart from the non English speaking unfriendly, cold staff, the hotel is good for its location. I suggest that management should train staff to be more welcoming, a smile makes a lot of
difference ! The SPA needs some supervision, we had a massage, supposed to be 90 minutes but it turned out to be 60 minutes only, and paid the full price. It's dirty, smelly , the pillow smells so badly that I had to request for two towels to cover it! Massage was good the way I like it. The masseuse insisted a tip!
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- Also Known As:
- Lijiang Waterfall Guilin
- Hotel Lijiang Waterfall