I was shocked at the service, level of hospitality and quality of this hotel. I have traveled throughout China and cannot believe this hotel can fly the Sheraton flag.
There are two parts to this hotel, the original and the addition built on. We stayed in the newer part. The rooms were unbelievably hot (as all hotels rooms in China are in winter but this was ridiculous). When we asked for a fan we were told our traveling companions had the only fan in the hotel sent to their room. When asked if we could turn down the temperature a resounding no was heard. The room was so hot it was not possible to sleep. The service was curt, rude, and it felt like we were inconveniencing the staff.
There are not many choices in Guilin for Western-branded hotels. Be forewarned of the subpar standards of this particular Sheraton hotel.
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- Also Known As:
- Sheraton Guilin
- Guilin Sheraton