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“Enjoyed our stay in Guilin” 4 of 5 stars
Review of Sheraton Guilin Hotel

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Sheraton Guilin Hotel
4.5 of 5 Hotel   |   No.15 Binjiang Road, Xiufeng District, Guilin 541001, China (Downtown)   |  
Hotel amenities
Ranked #8 of 518 Hotels in Guilin
New York City, New York
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
“Enjoyed our stay in Guilin”
4 of 5 stars Reviewed November 18, 2012

The hotel is located on the embankment overlooking the river. In the morning you see clusters of people doing tai chi and other exercises. To the side of the hotel there is a pedestrian commercial street that comes into its own at night, sort of like an outdoor mall with stalls, shops, restaurants, etc. Packed and lively. Right across the street from the hotel there is a good massage place, especially for foot massage. The hotel itself was good and we enjoyed the view of the river from our room. Among the negatives was no wi-fi in the rooms and a set of steps one needs to tackle once you come out of the elevator on the 3rd floor. It proved an annoyance to older folks who had to lug their luggage up these steps to get to their rooms (we helped when we could) - a rather strange design decision.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, November 22, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
In deed many guests like the fact that it is right behind the pedestrian street for all the shops and bars it offers and near the walking side of the river. We recently upgraded our WIFI system and free WIFI to the guest has been started in November.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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754 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
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English first
Melbourne, Australia
Top Contributor
60 reviews 60 reviews
41 hotel reviews
Reviews in 43 cities Reviews in 43 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 7, 2012

We were tossing up between this hotel and another and we were quite satisfied with our choice. The hotel and rooms were nearly to Sheraton standards. Our room was large enough for the two of us and the bed was reasonable. We had breakfast which agailn was quite good considering we were in China and we had one buffet meal which was also surprisingly good. The main advantable on this hotel was its location - on the river and on the edge of the CBD. We were able to walk quite comfortably around the lakes and to zoo and back. We would stay there again.

Room Tip: If yu don't like your room, ask to see another.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, November 9, 2012
Dear guest,
Warm greetings from The Sheraton Guilin.
Thank you for taking the time to send your comments on TripAdvisor. Our team truly cares about guest’s experiences and is always striving to improve.
We are pleased to know that you liked our hotel for its location. In deed many guests like the fact that it is right behind the pedestrian street for all the shops and bars it offers and near the walking side of the river.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 4, 2012

During last stay at Sheraton Guin, ( and it ws fifth time there) i received a letter in my room "inviting 2 to assist to BBQ at the terrace during the night.
I was travelling together my wife and two couples of friends with one young child.

We arrive to the terrace o,clock as per letter info.
At that moment staff began to prepare the fire and with the flames of more than 30 cms, placed the only 6 skewers of chicken and beef (same skewers you can find at any china street with the same logo brand printed in the stick.
Of course , 2 minutes later, all the skewers burned in a big fire....
A group of Argentinians csutomers cannot believe the meaning of BBQ...

The balance of items to be issued were some green peppers, lemon, lettuce and carrots...
When asked for the responsable of the disaster, Ms Stella the Riviera rest. Manager , after show her that there was anything else and the beef tray was empty only ask for apologizes...But it was her meaning of BBQ. vegetables and some piece of chicken,
After she spoke withe chef, they try to solve the disaster, roasting some beef in the kitchen , that arrived to our table together the desert and the coffe.

Sorry but Sheraton hotels cannot allow this kind of lack of profesionalism when they advice for an event, a minor event , but perhaps at that moment, it sounded enthusiastic for the customers.
(who went outside the hotel to look some place for dinner, after be charged for the BBQ, of course)

Room Tip: high rooms to avoid near breakfast restaurant or will wake up with the first waiter
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, November 9, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We truly value every feedback and we have passed your feedback to the F&B department head about the BBQ and we will take action to improve.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
91 reviews 91 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 3, 2012

Our tour necessitated little time in Guilin so this hotel was a stopover on the way to the Li River Cruise to Yangshuo. And a very nice stopover to boot. Clean with reasonable sized rooms, pleasant and attentive staff, good food from the restaurant we were happy with our stay.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, November 9, 2012
Dear guest,
Warm greetings from The Sheraton Guilin.
Thank you for taking the time to send your comments on TripAdvisor. Our team truly cares about guest’s experiences and is always striving to improve.
We are glad to hear that you have a pleasant experience in hotel.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Top Contributor
92 reviews 92 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed November 3, 2012

This was a very ordinary hotel. The room was way too small and just average. The location was good. The breakfast ordinary - watching some of the other hotel guests was interesting but I was so glad that our stay was just overnight because I simply could not have endured an extended stay.

  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, November 9, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We are very sorry to learn that you are disappointed in our hotel, we would truly value your feedback and please feel free to email me at rita.qin@sheraton.com with the frustrations you incurred.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2012

In the very center of Guilin - a perfect Western hotel well equipped, air-conditionned, with a nice ,big restaurant. You can have your homelike breakfast and dinner, you even can buy some fresh pastry and cakes till 9.00 in the evening at the hotel's shop (at the entry to the hotel).
Pleasant and prompt service, smiling staff.
It's simple to take a walk on Li River bank or into the City Night Market ,streets all around are nicely lighted and is also simple to reach the embarkment for your trip on the river.
It worth to have a cruise till Yangsho , the view is special .

Room Tip: a higher floor is better...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, November 9, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve. Comments such as yours are a wonderful compliment.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Top Contributor
89 reviews 89 reviews
58 hotel reviews
Reviews in 57 cities Reviews in 57 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed October 28, 2012

This hotel was beautiful and the location was perfect. This was one of my favorite cities in China. The hotel was clean, modern, quiet and the breakfast was excellent. 2 bottles of water are provided daily. It was within walking distance of the market, restaurants, shops, Elephant Trunk Hill, Li River. It was also any easy walk to the waterfall hotel and the 2 pagodas which were lighted beautifully every night. I call this the "city of lights"since there are beautiful lights everywhere at night. I highly recommend getting out of the hotel in the evening and walking around to experience the lights. My only issue was athough the air conditioning was working it remained very humid in the room so I don't know how well it was working. I washed out some laundry in the evening and everything seemed just as wet the next day. I would still rate this hotel excellent but they should address their air conditioning issues. Travelers in other rooms experienced the same air conditioning problems.

Room Tip: I was given a smoking room in error. I was told no other rooms were available. The smell was sicke...
See more room tips
  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, November 2, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Guilin Hotel

Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Location: China > Guangxi Zhuang > Guilin > Downtown , Downtown River-view Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Guilin
#4 Luxury Hotel in Guilin
#20 Best Value Hotel in Guilin
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
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Also Known As:
Sheraton Guilin
Guilin Sheraton

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