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“Good location!” 5 of 5 stars
Review of Sheraton Guilin Hotel

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Sheraton Guilin Hotel
4.5 of 5 Hotel   |   No.15 Binjiang Road, Xiufeng District, Guilin 541001, China (Downtown)   |  
Hotel amenities
Ranked #9 of 520 Hotels in Guilin
4.0 of 5 stars 808 Reviews
Guilin, China
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Good location!”
5 of 5 stars Reviewed October 26, 2012

It is located alongside the Li River. Its surroundings are Elephant Trunk Hill, Li River and Fubo Hill; some famous Guilin Attractions. This hotel has good service and environment. When I lived there, I felt very comfortable and pleasant.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, November 2, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve. Comments such as yours are a wonderful compliment.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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808 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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  • Chinese (Simplified) first
  • English first
  • French first
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boulder
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 25, 2012

Nice hotel. The best part is the location which is right next to the market. Only the lobby area seemed to have any air conditioning. The breakfast was wonderful and the staff was very friendly. Internet access is very limited.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, November 2, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 25, 2012

Heard this hotel decades ago, just got a chance to stay 2 night for business in Guilin. Hotel had a great location on the bank of the Li river and a few minutes a way from a walking street with shops and restaurants. Service is great

We tried to have a small group meeting late evening. We went to the buffet restaurant at the mezzanine floor. The staffs were arranging the table for us to sit even it was after hours.

The building and room looks old, i would say. But i still love to go back and stay at this hotel next time.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, November 2, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh NC
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 23, 2012

This was probably the nicest hotel in Guilin when it was built in the 70s? They have maintained the public areas well and have remodeled at least the bathrooms have been renovated.

We requested connecting rooms months before we arrived but upon check-in they did not have us in connecting rooms. Two of the front desk clerks told us we could not get adjoining rooms as they were 100% full the next 2 nights. But when I asked for a manager he was able to find two adjoining rooms. I have found that to be the case in several of the hotels where they simply give an answer without really trying to find a solution.

The breakfast buffet satisfied our western tastebuds but was a bit pricey. The ala carte menu is somewhat reasonable if you don't have a big appetite.

The deli/bakery on the street offers their fresh bread and rolls at 50% discount after 6pm. Great way to stock up on snacks for the next day or even a pastry for breakfast.

The price for ice cream is very cheap -- until you find out they give you basically a tablespoon sized scoop.

The Rosemary Cafe is a GREAT restaurant around the corner with English menu and English speaking staff. We ordered the Mexican Burrito and Scalloped Potatoes and both were excellent. Many other western dishes (as well as Asian). I wished we discovered it earlier.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, November 2, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Top Contributor
76 reviews 76 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed October 21, 2012

The Sheraton Guilin is a great base for a stay in Guilin. The staff is great and will take care of anything from giving directions, arranging for a car, or recomending food. The Executive Club Lounge is a nice place to sit and have a drink. It is located on the roof of the hotel. The buffet is good and reasonably priced.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, October 25, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve. Comments such as yours are a wonderful compliment.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taiwan
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 21, 2012 via mobile

The location and view from executive floor lounge are the only things to go for in this hotel. The rest is over priced and over rated unless you stay on the executive floor. The executive floor express check in and check out is another plus point. Even so the staff are stern and facilities are dated. Breakfast and dinner buffet in the big restaurant is a movie of Rush Hour. We tried them once n dined on executive floor and other hotels there after. Avoid it if you want quality dinning. Maybe we stayed there during the first week of October, it was very expensive and we were not allowed to cancel or shorten our booking which honestly didn't help.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, October 25, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We're glad to know that you like our location and the view of club lounge. On the other hand we are very sorry that the others couldn't make you satisfied. The first week of October is Golden Week in China, so the room rate would be a little expensive, avoid this period our price is very suitable.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 19, 2012

Service was good. Room was clean. Breakfast and dinner buffet was average. The room was powered with the key card. I was only given one key card so if I left the room the power so this limited my ability to recharge things like camera batteries, cell phone and other electronic devices. The location of the hotel was convenient to shops, restaurants and local tourist spots. The entrance way to my room and most rooms opened to the center of the hotel with the cafe and lobby below. A bit noisy during the day and dinner time but otherwise quiet enough to get some sleep. The carpet in the room had dark spots and clearly needed to be steamed cleaned for appearance sake but otherwise the room appeared clean and smelled fresh. The lighting in the main living area was limited to lamps so if you needed to read anything you had to lay on the bed, or go in the bathroom. By all accounts the 5 star rating was accurate.

Stayed October 2012, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, October 22, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We're happy to learn that you're satisfied with our service. On the other hand we've noted that our room carpet had dark spots and we're sorry for that.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Guilin Hotel

Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Location: China > Guangxi Zhuang > Guilin > Downtown , Downtown River-view Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Guilin
#4 Business Hotel in Guilin
#5 Luxury Hotel in Guilin
#16 Best Value Hotel in Guilin
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sheraton Guilin
Guilin Sheraton

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