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“Good location” 3 of 5 stars
Review of Sheraton Guilin Hotel

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Sheraton Guilin Hotel
4.5 of 5 Hotel   |   No.15 Binjiang Road, Xiufeng District, Guilin 541001, China (Downtown)   |  
Hotel amenities
Ranked #10 of 522 Hotels in Guilin
Toronto, Canada
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
“Good location”
3 of 5 stars Reviewed October 10, 2012

I recently spent two nights at the Sheraton Guilin and was very happy with my stay. The location is excellent -- close to the river and walking distance to most of the main sites in town. The shopping and restaurant district is located just behind the hotel. My room was decent and clean -- perhaps not luxury grade but perfectly comfortable. I had no issues with the "stale smell" noted in some other reviews.
The breakfast buffet was fine, although it was a very long wait both mornings if you wanted eggs. I had dinner one evening in the hotel lobby bar and it was fine, although the waitress seemed determined to get me to sign up for the Sheraton loyalty program. They're currently updating their elevators so sometimes there was a long wait for an elevator, but I'm sure that's a temporary issue while the maintenance is going on.
The staff were helpful and the concierge was able to help me fix a pair of broken sandals by taping up the broken buckle.

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, October 22, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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841 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
Northbrook, IL
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 6, 2012

Our group stayed here for three nights while visiting the local tourist sights. It is a great location and lovely hotel. I have not stayed in many Sheraton Hotels, so cannot compare the service. One odd thing was that to reach our room from the elevator, we had to go up about ten steps to another level. At first I thought our room location might be noisy since it overlooked the lobby and the restaurant. However, I found it very quiet and convenient. We were only a short distance from the huge breakfast buffet. We also ate lunch and dinner at the restaurant one day because we opted not to go to the rice terraces since it was raining. The food was good, but the dinner menu only offered the Chinese buffet when we were there. We saw people later order sandwiches. One evening we had a fabulous dinner in the 7th floor restaurant. Great food and service, including a free bottle of wine for every 4 people (coupon is in the hotel booklet in the room). They also had outdoor seating on a picturesque balcony with candlelight, but they were booked for larger groups (we had 7). The room was comfortable and not shabby at all. It could have used a painting on the wall, but otherwise was well appointed. We enjoyed our stay here and ventured off to see the many kiosk type shops in the neighborhood, plus the beautiful river. Be sure to take the colorful evening river cruise to see the lit up mountains and displays of culture. It rained for our day cruise of the Li River, but seeing the unique limestone forms of mountains the artists paint on scrolls was amazing. I also had a massage in the room for $30 US. They have a massage room that is open from noon until midnight. I opted for an in room massage at 10 am and they complied. Great massage! Others from our group went across the street to another massage place for foot massages - 10 people in a circle (after the climb to the rice terraces). These were also enjoyed.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, October 12, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve. Comments such as yours are a wonderful compliment.
It's our honor to have you staying with us, and we are very happy that you had a wonderful time here.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upstate New York
Top Contributor
63 reviews 63 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 2, 2012

We had a great stay in a very comfortable room. The lobby was very comfortable and many of our group used it at night. Drinks are pricey. Our breakfast was on the 7th floor so can't vouch for the buffet. Massage across the street.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, October 12, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pondicherry, India
Top Contributor
123 reviews 123 reviews
53 hotel reviews
Reviews in 66 cities Reviews in 66 cities
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed September 27, 2012

The hotel is situated in a very good location, right next to the river Li and close to Fubo Hill.

Found the hotel room very old style and dark rooms not well light.

Checkin was fine and the people spoke okay english.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, September 29, 2012
Dear guest,
Warm greetings from The Sheraton Guilin.
Thank you for taking the time to send your comments on TripAdvisor. Our team truly cares about guest’s experiences and is always striving to improve.
We are pleased to know that you liked our hotel for its location. In deed many guests like the fact that it is right behind the pedestrian street for all the shops and bars it offers and near the walking side of the river.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ulaanbaatar, Mongolia
Senior Contributor
42 reviews 42 reviews
32 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed September 23, 2012

Hotel is well located near the river and walking street. Even with a high room view wasnt great. Room standards were not as high as the other Starwood properties, small bathrooms, peeling wallpaper and tired corridors.

Checkin and check out were OK. Breakfast was adequate. It is Four Points standard not Sheraton standard.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, September 29, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We are truly disappointed not to fully reached your expectations during your visit our hotel.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 23, 2012 via mobile

All is well at Sheraton Guilin, service, food, facilities and the club service. Recommend the club upgrade, nice view from the patio. The room: great, comfy bed, new bathroom, big tv and clean. No complaints, good price.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, September 29, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve.
We are glad to hear that you like our hotel and we sincerely appreciate your high evaluation.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Samar Island, Philippines
Top Contributor
85 reviews 85 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed September 22, 2012

I have been to Sheraton Hotel in , Guilin City Guangxi, China, and experienced the best service that you can find araound Guilin, the lobby lounge, has the best tasting coffee and the best chocolate chips cookies in town. The Lobby manager is friendly and always accomodating.
Deli shop has the best Salami sandwitches, bacon ham and tomatoes are mouth watering and including the ham sandwitches. Buy it after 6pm and you will have 50 percent discount.
In the 7th floor you will find the Reviera restaurant, overlooking the captivating scenery of the beautiful of Lijiang river, the scenery at night is unforgetable.
Sheraton's Hotel Manager is an Italian guy named Mr. Pierro, who is friendly and hospitable, he truly cares for his client and let you feel special.

Room Tip: Choose the higher rooms the ones infront of the Lijiang River, the scenery is wow!
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGuilinHotel, Online Distribution Executive at Sheraton Guilin Hotel, responded to this review, September 29, 2012
Dear guest,
Warm greetings from The Sheraton Guilin,
Thank you for taking the time to send your comments on TripAdvisor and we have shared your feedback with our management associates. Our team truly cares about guest’s experiences and is always striving to improve. Comments such as yours are a wonderful compliment.
We hope to have another opportunity to welcome you to our hotel and thank you for choosing The Sheraton.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Guilin Hotel

Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Location: China > Guangxi Zhuang > Guilin > Downtown , Downtown River-view Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Guilin
#4 Luxury Hotel in Guilin
#5 Family Hotel in Guilin
#16 Best Value Hotel in Guilin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
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Also Known As:
Sheraton Guilin
Guilin Sheraton

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