We stayed five nights in room 6220, which was huge. It was actually a suite of two rooms, each with two small doubles/large singles. Other triples looked much smaller, so I think we were lucky. The room was reasonably clean and the bathroom had a powerful shower with plenty of hot water. There is no restaurant at the hotel, but the coffee shop just around the corner from the hotel entrance did good takeaway coffee and buns. The pedestrian street on which the hotel is situated has masses of eating possibilities. We ate in a couple of the restaurants and on the street, and everything was fresh and tasty. The Sapphire is a short walk from the lake and rivers, which are perfect for evening strolling. There are usually taxis outside if you want to go further. We didn't find the reception staff very helpful, even those who spoke a little English were very reluctant to help with any information. The small travel agency at the end of the road used google translate for us to type questions and answers. We booked the night boat cruise there, which was worth doing. We also booked the bamboo raft trip down the Li River here, but we don't recommend the tour. We wish we had had a taxi and done it ourselves. The raft trip was lovely but we were then on a Chinese tour which stopped at various crowded sites. We took a taxi to the Dragon'sbackbone rice terraces, which worked out well. We couldn't find a laundry near the hotel and the in house service was very expensive. Water in the hotel is very expensive too - 8RMB for 1/2 a litre. You can buy 1.5 litres for 3RMB at any of the mini supermarkets just outside the hotel. In summary, a good hotel for the price, especially if you get a large room.
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