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“A very pleasant Hotel with efficient tour desk” 4 of 5 stars
Review of Sapphire Hotel

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Sapphire Hotel
No.9 Xicheng Road, Xiangshan District, Guilin 541002, China   |  
Hotel amenities
Ranked #21 of 520 Hotels in Guilin
3.5 of 5 stars 96 Reviews
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
24 helpful votes 24 helpful votes
“A very pleasant Hotel with efficient tour desk”
4 of 5 stars Reviewed April 3, 2013

We stayed for one night on 17th March, 2013 after visiting Dazhai. Check-in was fast and without hassle (room booked through Agoda ). To our delight, the room was big and appeared as advertised. There wasn't any cigarettes smell as commended by others. Though we stayed on the 4th floor facing night market below, there was no noise disturbance at all, and with very soft/comfortable beds, we had a very good night sleep. Wifi signal was good in our room. There were 2 shops selling Guilin noodles on the left of the hotel where you can get a quick meal. I would recommend you take breakfast of buns and local porridge by the road side, across the street towards the right of the hotel, not forgetting the stall selling freshly-blend soya bean milk next to it.
I must commend that Miss Mok at the tour desk was very helpful and efficient. Afraid that we miss our driver, she came down to the the bus station on her bike to meet up with us. And we did get a good price and seating to Liusanjie Impression and Dreamlike Li River acrobatic show. Through her, we toured Yaoshan and also enjoyed 2 rivers four lakes night cruise.
This is certainly a hotel to consider, if you come to Guilin.

Room Tip: Take the high floor facing the market
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
    15
    47
    26
    5
    3
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23
25
5
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Traverse City, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed April 2, 2013

If all you want is clean sheets and low price, then this is the place for you. There are no amenities most are accustomed to. They charge you for the bottled water in your room, the towels are thread bare, the carpet is heavily soiled and stained, no refrigerator, no safe, the shower leaks all over the bathroom floor. In short the place is old, worn out, and not being maintained.

Tom from U.S.

Stayed April 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasília
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 30, 2013

Excellent hotel. The location is excellent, as well as the rooms. Extremely confortable, nice English speaking staff. I strongly recommend. The only thing I can say that was not perfect was the wifi, that was only in the lobby.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ramonica
Top Contributor
73 reviews 73 reviews
33 hotel reviews
Reviews in 38 cities Reviews in 38 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 15, 2012

We've stayed at this hotel just a night, we've arrived late in the night, but we really liked it, the hotel is redecorated, the room is big enough, the bathroom was nice, but didn't find it nice to have condoms for buying in the room, although it might be useful... anyway it was the first time for us to find condoms to buy is a hotel room...
The staff was helpful, they've helped us to book the cruise first thing in the morning to yangshuo, although we've arrived around 10,00 pm at the hotel.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shah Alam, Malaysia
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 15, 2012

The best thing about this hotel is the location especially for Muslim traveller. Very near to halal eateries.Spacious room and the free airport pickup.
Things that need improvement about this hotel:-
English speaking staff
Provide english channels.
Coffee sachets (only chinese tea provided)
Complimentary mineral water ( very expensive charge for a bottle 500ml - 8yuan)
Travel desk should provide brochures in English.
Wi-fi in rooms (wifi at the lobby very very slow.)
No toilets at the lobby.
Very expensive laundry charges.

Room Tip: Choose a room facing the night market.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Senior Contributor
42 reviews 42 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed November 9, 2012

we arrived late in guilin and only stayed one night in order to catch the li river cruise to yangshuo where we stayed for three days. being conscious of the low price of the room, we were hoping that the hotel was a hidden amazing bargain and gem, but it wasn't. the sapphire hotel was adequate for our needs - a place to rest our heads for a night. if you have the option, i'd recommend you skip guilin and the li river cruise altogether and go straight to yangshuo (where we had a much nicer place). guilin itself was unappealing to us and the hotel just seemed to match the vibe of guilin: shady (condoms and lube for purchase in the bathroom), well-worn at the edges and a general dinginess. we spent three weeks in china and guilin was by far our least favorite city and this was our least favorite hotel. the one positive is that the woman at the travel desk was helpful and friendly in booking our cruise.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robina, Australia
Top Contributor
72 reviews 72 reviews
23 hotel reviews
Reviews in 41 cities Reviews in 41 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed October 21, 2012

The deluxe twin room was well appointed, clean & very comfortable, with only Chinese TV, if that is important.
Water was always hot when needed, A/C worked very well (in contrast to all other more celubrious places we stayed) & beds were also the most comfortable of all places we stayed to date.
This downtown area of Guilin is dirty with street hawkers/restaurants piling their waste in & around bins meant for pedestrian type rubbish. This leaves a permanent greasy waste footprint in areas around the hotel that is off putting to say the least.
The only real Western communicator/person @ the front desk is Jennifer & she is great, as is Yang Qing Qing who is very accomodating & helpful.
I sent some Europeans standing like rabbits caught in the glare of headlights off to KFC 2 minutes down the street when they wanted morning coffee & the desk could not understand or advise them on where to go.
The hotel is good value for money if you are not expecting too much in regards to Western stuff.

Room Tip: Choose the road side & make sure windows are closed properly. Close curtains, no room noise from...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sapphire Hotel

Address: No.9 Xicheng Road, Xiangshan District, Guilin 541002, China
Location: China > Guangxi Zhuang > Guilin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service
Hotel Style:
Ranked #21 of 520 Hotels in Guilin
Price Range (Based on Average Rates): $
Number of rooms: 91
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