We found the hotel staff very friendly and they couldn't have been more helpful when our aircon was not working properly - they fixed it! Their English was excellent, too, which was refreshing after being in two Beijing hotels where only one receptionist spoke English and she was often busy.
Breakfast was very good and quickly made although we had not ordered it, as we had not noticed the information about ordering the night before.
The hotel design was charming and very relaxing and the position of the hotel was perfect for seeing the town and the park, which was beautiful. The artefacts on display were interesting and added to the ambience.
Just a couple of negatives: the bath had a gap between it and the tiling and there was standing water in it. This could be easily resolved.
Another thing that the hotel may wish to consider is a permanent plug in mosquito killer. The weather was very warm and there were several mosquitoes in the rooms when we arrived.
However, neither of these two things detracted from our enjoyment of the hotel for the night that we spent in Guilin! Lovely hotel.