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“Every bit a top notch property” 5 of 5 stars
Review of The Ritz-Carlton Hotel Guangzhou

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The Ritz-Carlton Hotel Guangzhou
5.0 of 5 Hotel   |   No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China   |  
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Ranked #3 of 2,779 hotels in Guangzhou
Hong Kong
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
“Every bit a top notch property”
5 of 5 stars Reviewed November 6, 2012

I stayed at the Ritz Guangzhou during November. I am pleased with almost every aspect with the hotel rooms, facilities and especially its exceptional service. Our standard room is large with classic decor, with very spacious marble bathroom. there is central panel that controls lighting and shades. Hotel staff is very helpful. Each service call is responded within less than 5 minutes. Solutions are delivered with competency and courtesy. I would like to give special thanks to Paul at Concierge. This was our first visit to Guangzhou, and Paul went out of his way to recommend historical sites with detailed maps and transport routes. We are delighted with out brief stay, and will surely return on our next visit. Congratulations to management!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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659 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 31, 2012 via mobile

my last stay in GZ was in ritz Carlton. this hotel chain is very well known of its high quality. the room I stayed in was just a superior room but it was beautiful. the service was of cause great. the view from my window was perfect too. I had a memorable stay here. but the price was over 3k during this peak season of the trading fair.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 30, 2012 via mobile

Me and my wife stayed at the Ritz Guangzhou for one night. We had a room at the executive floor which had a magnificent view of the main arena used during the 2010 Asian games. We had our meals at the executive lounge which had surprisingly a nice assortment of food and beverages. I'd like to credit Cindy for defining service excellence by finding an umbrella to lend us for use on a very wet guangzhou day! Overall, I would recommended the Ritz to anyone travelling to guangzhou for business and pleasure.

PS. To and from the Baiyun airport, I would suggest taking the subway line 3, which only cost 8 rmb/person/trip, to avoid the guangzhou traffic.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bangkok, Thailand
Top Contributor
63 reviews 63 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed October 25, 2012

A truly wonderful experience. This Is the way all Hotels should be where the customer is treated like royalty. The aim here is to make the customer happy...very simple!
Every single employee were wonderful and it was a true pleasure to stay here.

Room Tip: The Executive Floor was superb, the rooms unbelievable.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Top Contributor
79 reviews 79 reviews
23 hotel reviews
Reviews in 36 cities Reviews in 36 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 21, 2012

The hotel is conveniently locAted close to the river, the Guangdong museum and the opera house, and offers all the service you wish for. The staff is extremely helpful, and kindly allowed me to take a shower in the gym before I took a departing flight in the evening.
The one thing to change is to simply open up the wifi - it is free anyway, so why insist on the cumbersome registration?

Stayed October 2012, traveled on business
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Guayaquil, Ecuador
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2012

This is my 4th time to come to Ritz-Carlton. Located in "the new city" area and very near to Canton Fair. Excellent enviroment, classic decor, excellent food and most important; excellent service. The rooms are huges with luxury style. the spa is perfect! Two thumbs up

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 11, 2012

Checked in at 9pm via the club lounge. I was booked into a club room and my colleague was in a traditional room. When met at the arrival, my colleague was not even acknowledged. I had to point out that she had a booking as well and we could check in together.

Was put in a room facing construction which began to heat up around 10pm. Had to do a room change. Was changed to a room that turned out to be next to the kitchen for the club lounge. I specifically asked the same gentleman who checked me in if that was going to be a problem. I was assured it would not be but I was intact woken up at 5am with their prep work for breakfast. And not small things, I mean banging of pots, slamming of doors. A complete lack of respect that guests are trying to sleep.

The air con on the new room was not on and therefore need to cool down. I was assured it would quickly however, from 10pm at night to 5am in the morning the temperature when down 2 degrees.

I will not be back again. I am canceling my upcoming reservation and will plan to stay at the Four Seasons instead. A very very disappointing stay especially since I am a frequent Ritz Carlton guest in Beijing.

Room Tip: If you are going to stay, ask not to stay on the side of the hotel that faces construction. Also do...
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Hotel Guangzhou

Address: No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Guangzhou
#3 Spa Hotel in Guangzhou
#3 Luxury Hotel in Guangzhou
#4 Romantic Hotel in Guangzhou
#10 Family Hotel in Guangzhou
#127 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Hotel Guangzhou 5*
Official Description (provided by the hotel):
Situated in the new CBD Pearl River New City of Tianhe District, the 351-room Ritz-Carlton, Guangzhou is a luxury destination in the hub of Southern China. With 40 minutes drive from Baiyun International Airport and ten minutes from Guangzhou East Railway Station, hotel provides travel routes to various destinations in China, including direct trains to Hong Kong which take less than two hours. A series of new city landmarks such as Guangzhou Opera House and Guangdong Museum are at just steps away from the hotel. Distinctive services and facilities include 6 restaurants and lounges serving Cantonese and Western favorites, special cigars and wines. From intimate groups of ten to a conference for 800, meetings planners can choose from over 1,000 square meters / 11,000 square feet of exceptional function space available in The Ritz-Carlton Grand Ballroom, three multifunctional meeting rooms, two boardrooms and spacious pre-function areas. An extensive health club and The Ritz-Carlton Spa® rejuvenate body and mind, while The Ritz-Carlton Club® Level anticipates guests’ needs with its dedicated personalized service. The Residences at The Ritz-Carlton, Guangzhou features 91 luxury serviced apartments of one to four bedrooms in size. ... more   less 
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Also Known As:
Ritz Carlton Hotel Guangzhou
Ritz Guangzhou
Ritz-Carlton Guangzhou
Guangzhou Ritz Carlton Hotel

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