We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pure luxury, 5 Star service plus!” 5 of 5 stars
Review of The Ritz-Carlton Hotel Guangzhou

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added The Ritz-Carlton Hotel Guangzhou to your Saves list
The Ritz-Carlton Hotel Guangzhou
5.0 of 5 Hotel   |   No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China   |  
Hotel website
  |  
Hotel packages
  |  
  |  
Hotel amenities
Special Offer
Enjoy the Summer with You
Ranked #2 of 2,830 Hotels in Guangzhou
Certificate of Excellence 2014
Bangkok, Thailand
Top Contributor
71 reviews 71 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
81 helpful votes 81 helpful votes
“Pure luxury, 5 Star service plus!”
5 of 5 stars Reviewed October 25, 2012

A truly wonderful experience. This Is the way all Hotels should be where the customer is treated like royalty. The aim here is to make the customer happy...very simple!
Every single employee were wonderful and it was a true pleasure to stay here.

Room Tip: The Executive Floor was superb, the rooms unbelievable.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

716 reviews from our community

Traveler rating
    409
    253
    38
    6
    10
See reviews for
25
28
21
181
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brussels, Belgium
Top Contributor
80 reviews 80 reviews
23 hotel reviews
Reviews in 38 cities Reviews in 38 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 21, 2012

The hotel is conveniently locAted close to the river, the Guangdong museum and the opera house, and offers all the service you wish for. The staff is extremely helpful, and kindly allowed me to take a shower in the gym before I took a departing flight in the evening.
The one thing to change is to simply open up the wifi - it is free anyway, so why insist on the cumbersome registration?

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guayaquil, Ecuador
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 14, 2012

This is my 4th time to come to Ritz-Carlton. Located in "the new city" area and very near to Canton Fair. Excellent enviroment, classic decor, excellent food and most important; excellent service. The rooms are huges with luxury style. the spa is perfect! Two thumbs up

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
China
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 11, 2012

Checked in at 9pm via the club lounge. I was booked into a club room and my colleague was in a traditional room. When met at the arrival, my colleague was not even acknowledged. I had to point out that she had a booking as well and we could check in together.

Was put in a room facing construction which began to heat up around 10pm. Had to do a room change. Was changed to a room that turned out to be next to the kitchen for the club lounge. I specifically asked the same gentleman who checked me in if that was going to be a problem. I was assured it would not be but I was intact woken up at 5am with their prep work for breakfast. And not small things, I mean banging of pots, slamming of doors. A complete lack of respect that guests are trying to sleep.

The air con on the new room was not on and therefore need to cool down. I was assured it would quickly however, from 10pm at night to 5am in the morning the temperature when down 2 degrees.

I will not be back again. I am canceling my upcoming reservation and will plan to stay at the Four Seasons instead. A very very disappointing stay especially since I am a frequent Ritz Carlton guest in Beijing.

Room Tip: If you are going to stay, ask not to stay on the side of the hotel that faces construction. Also do...
See more room tips
  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 9, 2012

I went to Ritz-Carlton for business and I really appreciate the very good service. The rooms are huge, beautiful bathroom. I am not very fond of the "antique-luxury" interior design style, but I have to say the hotel is extremely comfortable and the staff is doing a great job. I strongly suggest this hotel.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 1, 2012

The hotel, like all Ritz-Carltons, is exactly what you would expect: exceptional service, classic decor, wonderful food, cleanliness. All this makes you feel safe and secure once you enter the property, especially when the outside is not exactly perfect. Even though it's situated in one of the newest and most upscale business districts in Guangzhou, it is still a little rough around the edges.

Room Tip: If you don't mind eating all your meals at the hotel, I would recommend upgrading to the club le...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 14, 2012

Stayed in RC GZ for two nights on a business trip this week. Landed at GZ airport around 7pm, and greeted by hotel waiting staff, quickly entered waiting car and 45min later, arrived at hotel. Check -in was quick. The manager on duty greeted us, actually almost every staff in the lobby greets us.
Room, as many photos show in this website, is big and clean, so was the bath room; with cute tea set and coffee was hidden inside cupboard. Bed is big and comfy;
I ordered breakfast to room in the morning, first morning breakfast arrived right on the spot, second day's was a bit earlier. Staff was helpful and friendly; And the portion is reasonable big.
All staff we met are friendly and cheerful. The hotel lobby isn't very big, the staff seems a bit more then necessary.
Also, a few things may be improved in the future. e.g. the room service should be a bit more detail, in my case, the loofah pad box was empty in the bathroom, assuming previous guest took it, but left the box behind and haven't been picked up by room service. Some spots in the room weren't cleaned through. My colleague ordered breakfast with coffee, the coffee pot came empty, but soon replaced with fresh one. Also, it will be helpful is there's a tray or bin around tea set/coffee area, os less messy after a have some tea or coffee.

My room at level 23 was facing a construction site, so two big holes on the ground. There is big square next to the hotel (around IFC) where is nice to walk around.
Still enjoyed staying with RC and look forward to come back.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Ritz-Carlton Hotel Guangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton Hotel Guangzhou

Address: No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Guangzhou
#2 Luxury Hotel in Guangzhou
#3 Business Hotel in Guangzhou
#4 Romantic Hotel in Guangzhou
#4 Family Hotel in Guangzhou
#106 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Hotel Guangzhou 5*
Number of rooms: 351
Official Description (provided by the hotel):
Situated in the new CBD Pearl River New City of Tianhe District, the 351-room Ritz-Carlton, Guangzhou is a luxury destination in the hub of Southern China. With 40 minutes drive from Baiyun International Airport and ten minutes from Guangzhou East Railway Station, hotel provides travel routes to various destinations in China, including direct trains to Hong Kong which take less than two hours. A series of new city landmarks such as Guangzhou Opera House and Guangdong Museum are at just steps away from the hotel. Distinctive services and facilities include 6 restaurants and lounges serving Cantonese and Western favorites, special cigars and wines. From intimate groups of ten to a conference for 800, meetings planners can choose from over 1,000 square meters / 11,000 square feet of exceptional function space available in The Ritz-Carlton Grand Ballroom, three multifunctional meeting rooms, two boardrooms and spacious pre-function areas. An extensive health club and The Ritz-Carlton Spa(R) rejuvenate body and mind, while The Ritz-Carlton Club(R) Level anticipates guests' needs with its dedicated personalized service. The Residences at The Ritz-Carlton, Guangzhou features 91 luxury serviced apartments of one to four bedrooms in size. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Marriott, Orbitz, Booking.com, HotelTravel.com, Priceline, Hotels.com, Agoda and Ctrip TA so you can book your The Ritz-Carlton Hotel Guangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz Carlton Hotel Guangzhou
Ritz-Carlton Guangzhou
Ritz Guangzhou
Guangzhou Ritz Carlton Hotel

Owners: What's your side of the story?

If you own or manage The Ritz-Carlton Hotel Guangzhou, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.