Of the 16 years of working and living in China, never had I ever experienced such an incredibly awesome service. From the time my sister, our 70 year old mum and I decided to go to Bishuiwan for the weekend right up to the time after we left, we were pampered with royalty treatment!
Before we got there, a staff called me to ask by what means of transportation we were taking to get there. She then text me a detailed description of how to get there including the time taken. We were honestly not expecting anything more than that until we got there. The room we stayed in was superb, the food was great and the hot springs were marvelous. But most of all, the awesome hospitality we experienced was simply beyond words. Knowing that my mum was abstaining from sugar, the staff prepared unsweetened herbal tea for her without being asked to. Sweetened herbal tea was served at the hot springs. My mum was pleasantly baffled by the hospitality and attention showered upon her. She received a total of 17 heart-warming handwritten notes from the staff. They were all personalized and specially written to my mum each with a different purpose such as advising her how to relief her failing knees and what kind of fruits to eat and what not to at her age and health condition. I was handed a clean plastic bag to put my swimming trunks in after I was done with the hot springs and after I had showered. I was then asked if I would like the trunks to be spun dry while I was changing and sure enough my trunks were ready when I was changed.
I could go on and on writing about how thoughtful and wonderful the staff were but I think I should leave some for others to write about. In short, all the staff were absolutely lovable!!! The hot spring management must have a hell of a wonderful hospitality training program! This is one place we would definitely visit again !!!