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“Very good airport hotel” 4 of 5 stars
Review of Pullman Guangzhou Baiyun Airport

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Pullman Guangzhou Baiyun Airport
5.0 of 5 Hotel   |   North of Airport Terminal of Baiyun International Airport, Baiyun District, Guangzhou 510470, China   |  
Hotel website
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Hotel amenities
Special Offer
Free upgrade package
Ranked #24 of 2,830 Hotels in Guangzhou
Certificate of Excellence 2014
West Calder, United Kingdom
Top Contributor
174 reviews 174 reviews
108 hotel reviews
Reviews in 75 cities Reviews in 75 cities
133 helpful votes 133 helpful votes
“Very good airport hotel”
4 of 5 stars Reviewed June 20, 2014

This hotel is absolutely fine for an airport overnighter, but it's miles from the city so don't be thinking you can use it to commute from, it's 45 minutes to downtown.

It's walking distance from the terminal, just follow the signs, when you enter, you need to go down two escalators as reception is 2 floors down. Checkin was easy, staff all polite and helpful. I arrived around 11:00pm and was lucky to grab a beer at the bar before they closed it at 11:30pm.

The rooms are modern and well appointed.

All in, a very good standard airport hotel one not too expensive.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review, June 23, 2014
Dear Dyet92

Thank you very much for your comment about our nice Pullman Guangzhou Baiyun Airport Hotel.

This is great for all our Trip Advisor members so they can make there choice much easier.

About our Location you are right our Pullman hotel is absolutely fine with only 3 Min. distance to the International and Domestic Counters.

We appreciate your comment about your Check In experience which is very important and also that our team is polite and helpful.

All our Guest rooms are modern and well appointed to give all our Guests the feeling Home away from Home.

The entire team say thank you for your honest review and wish you all the best till we see you back soon at our nice Pullman Guangzhou Baiyun Airport Hotel.

Sincerely

Andreas
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,095 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Australia
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed June 16, 2014

We were impressed with the service, amenities and proximity to airport of this hotel.
Because of awkward connections we chose to overnight in Guangzhou en route from Australia to Europe. The Pullman is a short walk from the departures level of Guangzhou’s enormous new airport. We saw no Pullman signs the arrivals section, staff directed us to “Gate 13 in departures”. Once in departures we followed Pullman signs. Gate 13 was an exit door to the roadway outside the building, not an airline departure gate. Gates 12 and 14 worked as well. We crossed the road, lined with buses and taxis, and walked to the hotel. If a Pullman doorman sees you, he will collect you in a little cart.
We opted to pay an additional (and substantial) charge for late checkout at 6pm the following day. Our loyalty card got us an upgrade to a suite looking onto the garden and terminal. It was delightfully quiet with silent, efficient air-con and good light blocking drapes. Amenities included hospitality tray, four small bottles of drinking water with promise of replacements and a “potable water” tap in the small bathroom, as well as toiletries. Very humid, we drank a lot of water.
We ate dinner in the hotel’s Chinese (Cantonese style) restaurant, buffet breakfast in the main restaurant and enjoyed them both.
We had (wrongly) assumed that the hotel would have a tour desk where we could arrange a bus tour of the city but we saw no tourist facilities in the lobby and it’s quite possible that no such bus tours are available in Guangzhou. Instead we caught a metered cab from hotel to the city for $US20-25 outside peak hour.
Once in the city we decided to try the Metro and found it very easy to use, very well sign-posted in English and Chinese, nicely air-conditioned, very cheap and very crowded. Tickets are dispensed from machines (instructions in English) which accept only crisp notes of Y5 and Y10. We took the metro back to the airport, no problems.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review, June 19, 2014
Dear HDStripad

Thank you for your generous comment and your honest review to all our Trip Advisor Members.

We are all very pleased that you found our Pullman Hotel very easy like you mention that our staff directed you to “Gate 13 at the departure hall from there it is very easy to follow the Pullman signs.

You are right ,Gate 13 was an exit door to the roadway outside the building, not an airline departure gate, you can also use Gate 12 and 14 to exit to our Pullman Hotel and you just cross the road where our Pullman doorman sees you and collect you in a little cart.

Thank you vey much that you mention our nice Guest Room amenities, and of course our Chinese fine dining restaurant “Tian Yuan” at our second Floor East wing which is very popular by our Guests and our Western Restaurant” U8” at our first floor also east wing.

We like to put your suggestion to give more city tours to our next project so we can
Give more service to our Hotel Guests.

Your Tip about the Metro is very valuable for our Trip advisor members it takes only 40 Min. to the city center and it is also no problem back to the airport.

Thank you again for your Loyalty to Accor and to Pullman Brand and we all wish you all the best and welcome you back soon to our nice Pullman Guangzhou Baiyun Airport Hotel.

Sincerely

Andreas
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
birmingham
Top Contributor
51 reviews 51 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 16, 2014

lovely hotel for a stop over on our way to new zealand it was walking distance from airport lovely outdoor pool large spacious rooms hotels chinese restaurant was great well worth it
spa looked nice but we did not have time to use it

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review, June 18, 2014
Dear twixbirmingham

Thank you very much for your nice review and for giving all our Trip Advisor members the good advice to make the right decision for our nice Pullman Guangzhou Baiyun Airport Hotel.

It is really nice that you coming all this way from beautiful New Zealand and stop over at our Pullman Hotel.

We are privileged that we have more and more Guests from New Zealand.

Your comment is excellent and you are pointing out all the benefits about the walking distance from airport ,the lovely outdoor swimming pool, the large spacious Guest rooms and of course our Chinese restaurant “Tian Yuan” at our second floor East wing which is well worth it.

When you come back, please don’t miss our Touch Spa at the Third floor west wing which indeed looks nice and has beautiful massage for every occasion.

Thank you again for your inspiring comment and whish you all the best till you come soon to our nice Pullman Guangzhou Baiyun Airport Hotel.

Sincerely

Andreas
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dongguan City
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 15, 2014

How often we miss a flight or we get our flight canceled? Right, so we don't really want it to make it worse. If you this happens to you, just relax and calm down, 'cause you can't go back and change nothing. Just got to make it better to enjoy the rest of the day/night. Stay at the Pullman Guangzhou Baiyun Airport Hotel and relax. Enjoy the affordable luxury and relax before your next flight! Will do it again, if I have to (Hope not).

Room Tip: Get an Executive or Premier Room that gives you Lounge Access. Worth every penny!
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pullmangzbyairp, Andreas Guest Experience Manager at Pullman Guangzhou Baiyun Airport, responded to this review, June 18, 2014
Dear Miguel A

Thank you very much for your praise of your last stay at our nice Pullman Guangzhou Baiyun Airport Hotel.This is great so everybody of our Trip Advisor Family can make the right decision.

As you mention before it is really true that you come and stay at the Pullman Guangzhou Baiyun Airport Hotel and relax enjoy the affordable luxury and relax before your next flight!
this is our recipe for success, because all of our Guests are doing the same.

We all agree with you 100% that when your are really miss your flight or your flight is canceled you can not do anything just relax and calm down, make it better to enjoy the rest of the day/night.

Our Hotel Team thank you for your comment and honest review and welcome you back soon to our nice Pullman Guangzhou Baiyun Airport Hotel.

Sincerely

Andreas
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Guangzhou Baiyun Airport

Address: North of Airport Terminal of Baiyun International Airport, Baiyun District, Guangzhou 510470, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Guangzhou
#12 Family Hotel in Guangzhou
#13 Spa Hotel in Guangzhou
#19 Business Hotel in Guangzhou
#22 Luxury Hotel in Guangzhou
#36 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Guangzhou Baiyun Airport 5*
Number of rooms: 460
Official Description (provided by the hotel):
Pullman Guangzhou Baiyun Airport - an innovative airport hotel for upscale business travelers.Located in the central area of the Guangzhou Baiyun Airport and only a 30-second walk from the Gate 13 of Departure Hall and a 30-minute metro ride to city centre, this modern hotel provides 460 exquisitely furnished rooms and suites,5 unique restaurants and bars offering sumptuous cuisine, the magnificent Concorde Ballroom and 10 flexible meeting rooms equipped with advanced hi-tech facilities. You can dispel the fatigue after a busy day in Fitness Center or Outdoor Swimming Pool or rejuvenate with a relaxing spa in Touch SPA. Every guest can relax and enjoy themselves in a calm and caring environment in Pullman Guangzhou Baiyun Airport. ... more   less 
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Also Known As:
Pullman Guangzhou Baiyun Airport Hotel Guangzhou
Accor Guangzhou Baiyun Airport
Novotel Guangzhou

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