Expect the usual high standards of a Shangri-la Hotel but the location of this one is waaayy out of the city. And there is nothing around the hotel except for massive parking for the huge convention center. Great for business or work but if you are in Guangzhou for a holiday, better to stay in the hotels in the city.

Having stayed at some of the best hotels in the world on a number of occasions over a business career spanning 4 decades, this hotel is unsurpassed in terms of luxury and service!!!!
It starts even before you reach the hotel, with the polite, professional and friendly service by email receieved when making your booking via the internet(Tracy Zhou)
On arrival at the hotel you are greeted by genuinely happy smiling faces, from the door staff through to the concierge and reception staff.
Horizon Club staff greet you at reception and escort you to your room.
The room itself can only be described as un-adulterated luxury with everything you could ever wish for right to hand!!
The service throughout the hotel is exemplary with special mention going to the Horizon Club team(Grace,Zoe,Candy,Gloria,Alan,Jessica and new girl Maggie) who make you feel really special during your stay!!!!
Any request that you make is greeted with a genuine desire to help and find the desired solution to your query.
This is a level of service not found in so called 5* hotels in the West!!
Just one example of Western culture learning from Eastern!
These levels of service do not just happen, they are clearly the product of a superbly managed hotel in which the well trained staff perform their duties in a happy and enthusiastic manner.

The fact that the hotel is situated outside the City centre is a real positive, because transport to and from the hotel is excellent either by tube train or taxi and it is nice to be able to avoid the hustle and bustle of down town Guangzhou in the luxurious oa sis that is the Shangri-La hotel, Guangzhou!!!!!

Thank you from George and Phil from London.

The Shangri-La hotel is without any doubt the most luxurious hotel I have ever been in.

The staff and it service was perfect, the room was splendid (view on the pearl river)


What made it really unforgettable was the level of attention to service. It started when I checked in and got a fresh towel to whipe away the stress of the long intercontinental flight (Heathrow - Guang Zhou). It coninued in this manner throughout my stay.
Details that actually made the difference are:
- the porter who always made sure that my taxi driver knew where my intended destination was by explaining it in detail. Even changing cabs if necessary.
- the person responsible for the outside pool who helped me to find the lockers and the keys when I was bit lost, being the only swimmer early in the morning.

I really cannot find any fault in the way the hotel is run.

The only negative point would be the distance to the center of the city and the fact that the hotel is positioned in a commercial/businees district. Then again, the metro is close by (and very fast, reliable and cheap) and you can of course always take a taxi (a bit slower but perhaps more convenient).

Shangri La hotel Guangzhou , Nice place to stay . I loved it.