We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Guangzhou: Traveler Reviews

5.0 of 5
No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
Hotel amenities
Shangri-La Hotel Guangzhou
Ranked #5 of 2,034 hotels in Guangzhou
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
Booking.com Expedia.com Hotels.com
and 10 more sites!
Traveler Reviews
Room Prices
Write a Review

1,161 reviews from our community

Traveler rating
    520
    555
    77
    5
    4
See reviews for
Families
22
 
Couples
21
 
Solo
30
 
Business
158
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Stockholm, Sweden
Top Contributor
98 reviews 98 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
37 helpful votes 37 helpful votes
“Staff needs to learn to smile”
4 of 5 stars Reviewed February 2, 2013

Great hotel situated bit far off from the city centre, but in convenient location close to the exhibition and business part of the city, some 40 mins from the Baiyun International airport.
Check-in was efficient, Horizon floor room was great, spacious bathroom. Small glitch at arrival as room smelt like someone was smoking before, although I requested non-smoking room. After complain I was moved to another one. Bathroom had a TV build in wall, so you can watch it while enjoying the bath, but it was impossible to tun as batteries seemed to be old. I called service few times , but it was never fixed. Lounge access included in Horizon Club room is convenient, but serving hours are not tailored for the business guests. I tried spa , which was amazing experience, both in terms of service and surroundings. Recommend it to every tired traveller.
Breakfast had a great choice of Asian food and little limited European cuisine, but none leaves hungry for sure.

The only major problem I had during my 5 days stay is that absolutely none one smiles in this place. All staff is like terracotta warriors, no exemptions. No expressions, nothing. I know this is common in Chinese culture, but if you want to attract foreign customers, really some smile on the face will not hurt.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Lilind about Shangri-La Hotel Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“A stay to remember”
5 of 5 stars Reviewed January 26, 2013 via mobile

We stayed in the hotel during the Christmas holiday in late Dec 2012, it was simply unforgettable. We received a special welcome gift while checking in as it was our 15th check-in with the hotel group for 2012, with membership privileges we were being upgraded to a junior suite which comes with club lounge access and late check out till 6pm, friendly staffs attending to our needs n requests in the lounge, Shangri'la always elegance and classy, their hospitality is top of the top, is this excellent hospitality which brings us back again and again.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
Ask tpprincess about Shangri-La Hotel Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“A Breakfast to Remember”
5 of 5 stars Reviewed January 6, 2013

Stayed one night at the Shangri-la Hotel Guangzhou after attending a count-down event on New Year Eve. Checked in after 2 am and left after breakfast.

Even for such a flying visit the hotel impressed with the usual Shangri-La comfort, elegance and hospitality. Room was spacious, bed was comfortable and washroom facilities were impeccable.

What made its mark was perhaps the high quality of its breakfast even by 5-star standard. First was the wide choice of fresh fruit juice, then there was the fabulous selection of Chinese and western dishes. I like my congee for breakfast, and was delighted to find that this was prepared to order with really fresh ingredients of a variety of meat and seafood. The prawn and crab congee I ordered was deliciously cooked to make a good start of the day.

Then I came across a beautiful presentation of roast beef. Even for someone who never takes roast beef for breakfast, the cut on the dish was irresistibly tempting. The taste of a slice of it confirmed that it was as tender, juicy and tasty as it could ever be. Full mark for it.

I finished off with smoke salmon and vege salad as the perfect ending of a sumptious and enjoyable breakfast.

Would like to return for a more relaxing stay to enjoy the rest of the hotel facilities and dining experience.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Cletus L about Shangri-La Hotel Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guayaquil
Top Contributor
50 reviews 50 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Excellent location and rooms”
4 of 5 stars Reviewed January 6, 2013 via mobile

I loved this hotel, the only problem is that there is no direct connection to the canton fair as the Westin does. In order to reach the fair you have to get into a bus and go through the same entry and exit hassle as thr rest of hotels in Guangzhou. The only upside is the 15 minute ride that you save.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 4 more reviews by Labne for Guangzhou
Ask Labne about Shangri-La Hotel Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Luxurious”
5 of 5 stars Reviewed December 28, 2012

Really up to the standard of shangrila hotels. Make sure you have a room with river view. It's just a view on the modern part of the city, but the ceiling to floor window, makes it impressive, especially at night.
Comfort, excellent service, a grand hall which is huge and shining, every detail is been taken care of.
I had been there in winter, but could see the outside swimming pool from the 29th floor, looked really nice.
Huge beds, very comfy, and excellent shampoo.
I just love shangrila, this is why I keep coming back.

Only draw back of this hotel is location, not really central, but anyway, with taxis so cheap in china, who cares?

Room Tip: River view
See more room tips
  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask PasqualeBaiKui about Shangri-La Hotel Guangzhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
Shangri-La Hotel Guangzhou
Enter dates 1 night 2 nights
 
 
Sofitel Guangzhou Sunrich
Great value on a similar hotel
Guangzhou, Guangdong
4.5 of 5 stars 350 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Guangzhou
Family-friendly
Q-City Hotel
Q-City Hotel 3.5 of 5 stars 33 reviews
Romantic
Chateau Star River Haiyi Peninsula
Chateau Star River Haiyi Peninsu... 4.5 of 5 stars 11 reviews
Good for business
Chimelong Hotel
Chimelong Hotel 4.5 of 5 stars 1,061 reviews
Near the beach
Royal Marina Plaza
Royal Marina Plaza 4.0 of 5 stars 124 reviews
Show Prices ABS:HotelCheckRates-d2070648?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1901412?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d304945?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d630963?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Guangzhou hotels
Sofitel Guangzhou Sunrich 4.5 of 5 stars 350 reviews The Garden Hotel Guangzhou 4.0 of 5 stars 1,832 reviews Oakwood Premier Guangzhou 4.5 of 5 stars 72 reviews Hilton Guangzhou Baiyun Hotel 4.5 of 5 stars 104 reviews
Show Prices ABS:HotelCheckRates-d1901388?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d308431?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2643167?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2038677?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 2,034 hotels in Guangzhou, ranked by popularity

Been to Shangri-La Hotel Guangzhou? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Shangri-La Hotel Guangzhou

Also Known As:
Shangri La Hotel Guangzhou
Shangri La Guangzhou
Address: No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
Region: China > Guangdong > Guangzhou
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 2,034 hotels in Guangzhou
Price Range: $$
Hotel Class:5 star (5*)
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Olotels, Travelocity, Cheap Tickets, Agoda, Venere, EasyToBook, Otel, Priceline, HotelsClick and Tingo so you can book your Shangri-La Hotel Guangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Shangri-La Hotel Guangzhou, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Shangri-La Hotel Guangzhou
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices