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“5* in the heart of guangzhou” 4 of 5 stars
Review of Ramada Plaza Guangzhou

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Ramada Plaza Guangzhou
3.5 of 5 Hotel   |   No.313 Shougouling Road, East Guangyuan Road, Tianhe District, Guangzhou 510610, China   |  
Hotel amenities
Ranked #67 of 2,821 Hotels in Guangzhou
4.0 of 5 stars 186 Reviews
Cairo
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“5* in the heart of guangzhou”
4 of 5 stars Reviewed November 30, 2012

I booked this hotel due to it's location next to fair complex.
1- Arrival from Guangzhou Airport is just through underground metro from the airport - direct to Guangzhou east railway station, then exit J & cross the street. You are there! - Please mind there are steps if you do carry lots of luggage
Cost is 7 RMB (Around 1.1USD)!
2- Check in: I booked my room through Ramada website since it has a super saver package with Breakfast & including 1 dinner / stay. Although when i arrived, i only found the reservation on room only basis , even without breakfast?!
So, after 14 hours of flight duration, i should expect a fast check in, but it took me over 45 mins to scan my ID. Pay the room, pay deposit, exchange money, it was very tiring and shouldn't take that long in such 5* hotels
3- Room was upgraded to Suite which has a big living room, 2 LCD TVs Fax machine, computer, Upgrades are nice!
4- Breakfast: It is good with some western stuff to eat, although most of it was Chinese food but overall it is ok
5- Swimming pool is extremely cold, although the weather is around 24-28 degrees, the water temp was 15 degrees.
6- The fitness center is over priced for entrance, you pay around 400RMB for using the sauna, shower, Jacuzzi..etc Although for extra 40 RMB you can take a massage which can be a good value
At the end, staff is polite, willing to help, do their best to understand English.

Room Tip: Backside has no view! Choose he front side
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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186 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 5, 2012

I stayed here for the Canton Fair, for a week and I was very happy with my stay. Great friendly staff, very clean, great rooms and great comfy bed ( for Asian Standards). Only thing I would say about this hotel is the location. There is nothing around the hotel, and you can not walk anywhere. There is the metro station about 10 min walk, and there are plenty of taxi's around, taxis here are very cheap. Make sure you use a meter taxi.
The hotel has 2 restaurants, but I only ate in the Western restaurant, I thought the breakfast buffet had plenty of western and asian selections. The lounge is a nice spot to relax at the end of the day.
I will stay at this hotel again if i am here for business. If you are here to visit you may consider another hotel within city limits and walking distance to attractions.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sao Paulo, SP
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 31, 2012

The Ugly:
Location is not good. Far from main shops, and right on the highway. Internet connection is close to non existent (extremely slow), which can be very troublesome in a business trip. Chinese food is ok, but if you are not into that the other options are awfull.
The Good:
The rooms are pretty spacious, well maintained and the bathroom is great. The gym is good (not great), and the Staff is very nice and pleasant.

It is not a bad hotel at all, but on business trip you really need a at least ok internet connection, and it is difficult to get around. The Marriot in Tianhe, for almost the same price is a better option

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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chicago
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 21, 2012

The hotel is very clean,the staff very friendly so everything was perfect.the hotel is very close to tee mall(about 10 minutes with taxi and cost 20-25 yuan) the east railway station is located about 5 minutes,is 30 minutes away from downtown.they have a small swiming pool which is located at 3 rd floor.it worth it every penny!

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Vienna, Austria
Top Contributor
90 reviews 90 reviews
54 hotel reviews
Reviews in 35 cities Reviews in 35 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 14, 2012 via mobile

If you are just travelling for the Canton fair for a short period of time, this 4 star hotel will be enough for your all needs.
The check in and out speed will satisfy your needs.
If you stay at a locally managed hotel, pls do net expect high standard of food. They just serve quick and enough food.
The internet was free which is not that much common at 4 and 5 star hotels.
The room was clean but due to being an old hotel, there are many old details. The amenities were enough. The view of the room was quite good. I did not try the outdoor swimming pool.
I recommend for short business stays.

  • Stayed April 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Sydney, Australia
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 14, 2012

Let’s begin by saying that this is a very good hotel, and we enjoyed our stay very much.

Sadly, it lets itself down with some inexplicable problems.

The Ramada Plaza Guangzhou is operated by a local Chinese company, under licence from the world-wide Ramada franchise.

We should first remember that this hotel is a 5-star, in one of China’s largest cities. In China, the star ratings are handed out, not by a trade association, but by a government department. They tend to be rigorously accurate!

Which means we must judge this hotel as a 5-star. The judges of our children’s primary school competitions might overlook the odd problem, and apply the rules leniently; however if our children grow to represent their country at the Olympics, they will be judged to Olympic standards, and the rules will be applied rigidly. So it is with hotels: once they raise the five-star flag, they must stand prepared to be compared with the best of the best in the world.

Let’s talk about the good bits first: Many of the staff are energetically enthusiastic, and in common with many Chinese hotels, do not hustle for tips. The bell-boy who took us to our room made sure we found the light-switches, then vanished before I could offer a tip! Many have good English.

The room is of adequate size. Not large. I’m talking about their cheapest room, here: about 580 RMB a night (divide by seven to bring it to dollars). I’m sure the 9,500 RMB-a-night Presidential Suite is a bit bigger! This hotel is across the road from several of Guangzhou’s major event locations, so prices bounce around a LOT depending on what is in town. Good discounts are available if you plan ahead.

The room has an “interesting” architecture. The bathroom is huge; with a glorious shower and a very large separate bath. The shower has two heads: one fixed, one moving. You’re not supposed to be able to, but if you jiggle the water switch just so, both heads fire together: heaven! The bathroom has a large display window occupying most of the inside end, so anyone can have a full view of the proceedings from anywhere in the bedroom. Being a man, I thought it was an amusing idea. My partner was horrified: the blind on that window was slammed shut and remained thus for the duration. {Disappointed!}

Oh: The supply of cosmetics etc. in the bathroom is excellent: including toothpaste and toothbrush packs, hair combs etc: the full bit. And… AND…. The body lotion, shampoo and conditioner are DIFFERENT COLOURS! Bliss for those of us who wear glasses and can never find the correct bottle in the shower where glasses don’t work so well!

TV is good. Lighting not so good. Typical of modern hotels, the room is too dark to read comfortably unless you turn ALL the lights on. Why do they do this? It seems to be an international trend.

However, the major complaint about the room: NO AIRCONDITIONING! We turned the thermostat right down when we got there (Guangzhou is one of the hotter parts of China, near Hong Kong). We sweated all night. In the morning the Concierge informed me “This hotel has no air-conditioning in the bedrooms, only fresh air from outside!”. I suspect that was a mis-translation. I suspect he meant “No air-conditioning in the bedrooms because the plant is turned off for winter.”

Sorry: For a five-star, that’s unacceptable (at any time of the year). Although: the fresh air was a pleasant change from the usual “canned air” you get in luxury hotels.

Oh: And the beds are too hard! Chinese like very hard beds. Remember to ask about this: good hotels often have a choice. My partner (Chinese) thought they were fine. I woke up with a miserably sore back.

Next: The Restaurants. We patronised two of them: the Grand Café, which serves a very good buffet breakfast. And the Emerald Chinese Restaurant. The Emerald is stunningly, amazingly good. Just scrumptious. A wonderful and extensive menu (in pictures, so foreigners have some clue what they’re eating). The preparation and presentation of the food is superb. This restaurant is as good as you will find anywhere in the world! The prices horrify Chinese natives: 10 to 60 RMB per dish. But those of us used to Sydney or Los Angeles or London prices, having divided these by seven to get into dollars, will recognise them as extraordinarily good value! And there’s a great discount for house guests.

Sadly, there were a couple of problems… After eating a sumptuous meal in the Emerald, we went to the Grand Café across the lobby for coffee. I was horrified when we were firmly told that each person must spend 20 RMB or we could not be allowed to sit there. No amount of protestation that we were guests of the house changed that. Sorry guys: That’s not good enough: not at 5-star standard.

Worse: The following day, myself, my partner, and both our guests came down with a dose of food-poisoning. Yes, we are sure it was the Emerald: the only meal all four of us ate together was there. Now: Let’s not make too big an issue of this: this can happen to “any” restaurant. Given the very high standards obvious in the Emerald, this could be the first time in its history that this has happened. Suppliers do not always deliver exactly the quality ordered. Staff can make a mistake or have an accident. It must keep every executive chef awake at night.

What I blame the Ramada Plaza for was the way they handled it. I sent them an email to alert them (as one should…). Nothing. Nothing at all. Just ignored. Could this be because they could not understand an email written in English? No. Almost everyone in China has the ability to speak a little English (except the taxi-drivers, just like Sydney…). Could it be that they don’t understand Customer Service? The Sales Department of a five star international hotel? No, I think they know their business well enough.

They are “choosing” not to answer. That’s probably the problem common in China where only the boss is authorised to speak for the business, and the boss is not there or doesn’t want to. It doesn’t take much… “Oops, OMG, terribly sorry: I am reviewing our procedures to ensure that this never happens again!” That’s all it takes. That’s all it would have taken to ensure that you did not read this. I didn’t get it: so you did {Grin}.

Room Tip: Pay money! This hotel has about seven different classes: from about CNY 580 to CNY 9,500 a night.
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  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashburn
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 24, 2012

Stayed for business in Nov. last year. My room seemed quite good and clean. In-room amenities were not spectacular but quite OK for a four star hotel. Food was awesome. One thing I didn't like: staff should really work to improve their English.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Guangzhou

Address: No.313 Shougouling Road, East Guangyuan Road, Tianhe District, Guangzhou 510610, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Business Hotel in Guangzhou
#99 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ramada Plaza Guangzhou 3.5*
Number of rooms: 326
Reservation Options:
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Also Known As:
Ramada Plaza Guangzhou Hotel Guangzhou
Ramada Guangzhou
Guangzhou Ramada

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