My wife and I stayed here for three nights in September 2012. I was encouraged to book by the favourable reviews on this site. The location was important to enable a day return trip by train from Guangzhou East station to Shenzhen. The hotel is only a few minutes walk from the station.
Taking the advice of other posters, we booked an executive level room with a plaza view and were not disappointed with the choice (bearing in mind the city landscape is not very visually appealing). Also, we booked directly with the hotel via their website and encountered no difficulties doing this.
Check-in and check-out were easy and the executive lounge attendant was friendly. Breakfast was in their large restaurant on the ground floor and the choice of food was excellent.
As the hotel is very close to the metro station for lines 1 and 3, much of Guangzhou is easily accessible and the train service is excellent and inexpensive. For shoppers there is large underground mall, anchored by Japanese giant retailer Jusco, beneath the nearby plaza and bus terminal.