My husband fell and broke his tibia (required surgery) in this hotel poorly designed bathroom. At the time of this accident, We called front desk and requested an ambulance to the nearest hospital but was denied because this hotel did not wish to be hooked by the cost but also did not ask us whether we would be paying for the ambulance. After waiting more than 10 minutes (he was in excruciating pain) and did not see the ambulance did we inquired again with the housekeepers who kept peeking into our room, then, when we said that we would be paying for the ambulance, it did arrived! The hospital is a 3 minute drive away at 4:30 in the morning hours.
After all these commotion was over, I had a chance to talk to the front office manager about the poor bathroom design and his staffs about the calls for ambulance that day, suggested that the hotel should compensate us in some ways since we have stayed that for a month. After consulting with his boss, he told us that since this accident is my husbald's fault that he fell and broke his leg and this has nothing to do with the hotel. We ended up staying 2 extra nights while we make arrangement to fly back home because we did not want to move him around too much.
This is one hotel that customer service sucks!
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