We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Garden Hotel = Garbage Hotel” 1 of 5 stars
Review of The Garden Hotel Guangzhou

Save Saved
You added The Garden Hotel Guangzhou to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Garden Hotel Guangzhou
4.5 of 5 Hotel   |   No. 368 Huanshi Dong Road, Guangzhou 510064, China   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Rate
¥888 (RMB)
Ranked #18 of 2,563 hotels in Guangzhou
Kuala Lumpur, Malaysia
Top Contributor
62 reviews 62 reviews
49 hotel reviews
Reviews in 28 cities Reviews in 28 cities
72 helpful votes 72 helpful votes
“Garden Hotel = Garbage Hotel”
1 of 5 stars Reviewed June 18, 2013

I have been coming to Guangzhou for over 10 years. These days, the Garden Hotel exists solely on name and reputation. The rooms are small and dated. The staff is cold and carries the unfortunate attitude of those that have been in what was THE hotel in Guangzhou for many years. The older staff have been here for years and are complacent and many times rude. The new staff follow their example. Even the interactions I have had with senior management have been less than desirable. The restaurants are equally dated as are the offerings. The food is cutting-edge China circa 1998. The prices are unreal and illogical. A glass of juice costs as much as a sandwich and more than a cocktail. The Carousel restaurant offers a 3-star buffet at $100 per head! The entryways into and around the hotel are being systematically closed to make it more convenient for the hotel to control traffic through the hotel. Sorry, but that's the cost of doing business for a 5-star hotel in the center of one of the world's biggest cities. Guests should no be inconvenienced for the sake of the hotel's convenience. Lobby and gym are the only things approaching true 5-star standard.

There are many other new hotels in Guangzhou at similar price points. Save yourself the trouble and book those! Garden needs a facelift and software upgrade.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, July 1, 2013
Dear Guest,

Thank you for taking the time to share your experiences on Tripadvisor.

We understand that you have many lodging options when travelling and have come to expect a certain level of service provided. We appologize that you felt your stay marred by our room and staff attitude. Your comments on initial response have been shared with the associates concerned and corrective measures have been taken to correct those. For your easy reference, we have the Deluxe Room and Executive Room of 64㎡ are more spacious with elegant design, equipped with exceptional facilities and superior amenities, which are more suitable for you.

Once again, please accept our sincere apologies and we do hope to be able to welcome you back to the Garden Hotel on your next visit to our fair city.


Yours Sincerely
Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,961 people have reviewed this hotel

Traveler rating
    743
    1,005
    166
    33
    14
See reviews for
69
29
38
383
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Doha, Qatar
Top Contributor
67 reviews 67 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 13, 2013

I stayed three nights here while attending an exhibition, Hotel is beautiful to start with, as you walk in you get this beautiful lobby, wood carved painting behind reception is worth a picture. Do remember to take a walk in the beautiful garden behind the hotel, it has huge waterfalls in green surroundings.

Rooms are well equipped and well maintained, cleanliness was top notch.

There was a bus service to the fair, otherwise a taxi would cost 40 RMB and were plenty available.

Breakfast was good, quite long list of items, with different live cooking stations.

All the staff that i came across spoke very well English.

There was quite a few Halal restaurants around the hotel, with famous Sultan Restaurant across the street, but if you take a left and walk towards McDonalds and KFC on the left side of the hotel, you will find few others, from Mexican, to grill chicken to arabic all displaying Halal signs.

Over All an excellent hotel and in a green surrounding.

Room Tip: do walk in the garden behind the hotel
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, June 24, 2013
Dear Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

We are delighted to learn that you had an enjoyable stay with us and were impressed with our rooms, facilities,services as well as our location.

We look forward to welcome you again on your next visit.


Yours Sincerely
Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aarhus, Denmark
Top Contributor
68 reviews 68 reviews
54 hotel reviews
Reviews in 46 cities Reviews in 46 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed June 3, 2013

Stay & Location: Stayed eight nights with a friend as part of his business trip. Hotel is located very good: 50 meters from a subway station and close to many shops and restaurants.

Room: Stayed in room 1804 (Elite room) on the 18th floor. Room spaciousness is average. Bathroom a little tight. View over Banyou mountain but hard to see due to smog and fog. Room is average furnished but the decor is rather dull at best.

Amenities: Very nice, plenty of free drinking water, everything you need in the bathroom (even toothbrush), and nice bathrobes and slippers.

Cleanliness: A few corners had been missed by the vacuum cleaner. Bathroom was spotless.

Service: Housekeeping service was very good. We had a clocked toilet which was fixed in less than 20 minutes. If you call the service desk though communication can sometimes be a little challenging. At least if you only speak English. The front desk personnel and concierge is another story though. They seem indifferent and are just not very helpful. Perhaps it's because they know they have to speak English when they see me. During checkout the bill did not reflect, that the client my friend was working for, paid for the room, so the bill needed to be split. Apart from the bad attitude, we were met with when pointing out this fact it took way too long to split the bill.

Food: The hotel has several restaurants. I only tried the Cascade Cafe (same as room service) where breakfast is also served. Dinner there was poor. I had a terrible cinnamon apple tart which reminded more of a shoe sole than a tart. Why I didn't return it still bothers and puzzles me. As for breakfast there is plenty of choice but the quality is quite average. A hotel of this class should definitely serve better orange juice and not jam in small tinfoil packages. Food here is poor value.

Facility: As the name of the hotel suggests there is a fairly nice garden at the back of the hotel. The waterfall (probably 10 meters high) is quite impressive. The swimming pool area (outside) is located on the third floor and is pretty nice. Gym and spa are quite high standard for a hotel. The gym has a basic collection of relatively new Technogym equipment. Wifi is freely available without login. It actually used to be by browser login so kudos to upgrading that. The Internet connection is very unstable though and the upload speed is downright terrible. The lobby is big and due to the fact that the hotel also houses a shopping arcade and offices very busy. The atmosphere is less hectic and improves during the less busy evening hours but it's not an especially appealing lobby.

Improvements/Suggestions: Faster Internet speed. Improve quality of food. More smiley and hospitable front staff. Smoother check-in and check-out procedure.

Overall: The hotel has good location but really lacks in giving you a personal feel and feel of good quality. To me it's not good value. Located about 150 meters away is a Holiday Inn which might be worth trying.

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, June 23, 2013
Dear Guest,

Thank you for taking the time to share your experience on Tripadvisor.

We regretted to learn that we are failed to provide appropriate services and facilities to meet your expectations. Your comments on initial response have been shared with the associates concerned and corrective measures have been taken to correct those.

Once again, please accept my apology for the above and we look forward to serving you again in the near future.


Yours Sincerely
Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Al Khobar, Saudi Arabia
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 3, 2013 via mobile

The hotel located in city center. It is the best for vacation and visit all attractions. The staff are very friendly and helpful. The food was good. The Spa is awesome. There are free transportation from the hotel to train station and airport .
In general it's the best.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, June 23, 2013
Dear Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

We are delighted to learn that you had a enjoyable stay with us and were impressed with our location, Spa and the friendliness of our team.

Thank you once again for your compliments and we look forward to welcoming you again in the near future.


Yours Sincerely
Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vitoria-Gasteiz, Spain
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 1, 2013

Pleasant hotel in a good location, opposite a mall and lots of shops and next door to the efficient, clean and cheap metro system.
The size of the rooms is good. Beds a liitle hard, as is common in China. The bathroom could do with a revamp but it is perfectly adecuate. Free Wi-Fi in the room. Excellent outdoor pool with comfortable sofas to lay down. Great service all round at the hotel.
I ate at the Chinese restaurant in the hotel and wasn't at all impressed with the food, the poor service or the expensive bill.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, June 21, 2013
Dear Guest,

Thank you for taking the time to share your experience on Tripadvisor.

We do apologize that our bed and chinese restaurant failed to meet your expectation during your recent stay with us. Please contact us for feather mattress pad to made it softer in your future visit. In regard to the food and service of Chinese restaurant, we have immediately shared your comments among our operation team for improvement. You are rest assured that hotel is keen to raise the worthy of value to customer. 

Once again, we thank you for your comments and we look forward to welcoming you back in the near future.

Yours Sincerely
Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 23, 2013

stayed here for 2 nites to attend Chinaplas and loved it.Booked a Deluxe room and was blown away...the room had a lounge and office area. Bedroom was huge as was the bathroom.
Ate one night at the Cantonese restaurant on the second floor which was very good. The lounge bar had nightly enterrtainment and a good atmosphere....the Tavern Bar was a bit too smokey. Good location with shops bars within walking distance...try The Paddy Field Irish bar. and also huge shopping malls across the road. Would stay here again as it was good value for money.

Room Tip: if you book the Executive rooms you gain access to the Club Lounge on the 30 th floor
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, June 6, 2013
Dear Guest,

Thank you for taking your time to share your experience during your recent stay at The Garden Hotel, Guangzhou!

We are delighted to learn that you had an enjoyable stay with us and impressed with our room, facilities and services. For your reference, your comment on the Tavern Bar has been shared with our departments concerned for improvement on ventilation system.

Again, thank you for your compliments and comments; we look forward to welcoming you again in the near future.


Yours Sincerely
Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou, China
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 22, 2013

We live in Guangzhou and were looking for a nice 'stay-cation' for a weekend. The location is great! So many bars and restaurants to choose from, right outside. The rooms do look old, but the hotel is old as well. Not to say they were bad, they were just not 'shiny and new' The staff were very pleasant. The pool was lovely. The revolving restaurant puts on a very good spread. My only complaint was that we were smokers, and it was difficult to convince them that we were just going down and outside to enjoy a smoke. Being that you are allowed to smoke in the rooms, I would have thought there would be a section of the eating area for that too. But, overall, a very lovely weekend. Thanks.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, June 3, 2013
Dear Guest,

Thank you for taking the time to share your experience on Tripadvisor.

We regretted to learn that the room was not able to meet your expectation. For your easy reference, we have the Deluxe Room and Executive Room are more spacious (64㎡) with an elegant design, exceptional facilities and superior amenities, which are more suitable for you.

For smoking, basically, it is prohibited in public indoor area in China. In considering needs from customer, we do provide outdoor tables at The Cascade Café plus a lobby Tavern Bar which have its own ventilation system.

Last but not the least, we apologize for any inconvenience caused and we look forward to serving you again.


Yours Sincerely
Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Travelers also viewed these Guangzhou hotels
Free Parking, P...
Show More
2.2 mi away
Sofitel Guangzhou Sunrich
Sofitel Guangzhou Sunrich
#7 of 2,563 in Guangzhou
4.5 of 5 stars 612 reviews
Free internet...
Show More
0.1 mi away
Crowne Plaza Guangzhou City Centre
Romantic, Charm...
Show More
1.7 mi away
China Hotel, A Marriott Hotel, Guangzhou
Show Prices
Show Prices
Show Prices
Pool, Free inte...
Show More
3.0 mi away
Holiday Inn Shifu Guangzhou
Holiday Inn Shifu Guangzhou
#28 of 2,563 in Guangzhou
4.0 of 5 stars 507 reviews
City Center, Po...
Show More
2.6 mi away
Four Seasons Hotel Guangzhou
Four Seasons Hotel Guangzhou
#2 of 2,563 in Guangzhou
4.5 of 5 stars 217 reviews
Restaurant, Poo...
Show More
3.0 mi away
Guangzhou Marriott Hotel Tianhe
Guangzhou Marriott Hotel Tianhe
#16 of 2,563 in Guangzhou
4.5 of 5 stars 146 reviews
Show Prices
Show Prices
Show Prices

Been to The Garden Hotel Guangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Garden Hotel Guangzhou

Address: No. 368 Huanshi Dong Road, Guangzhou 510064, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Spa Hotel in Guangzhou
#17 Luxury Hotel in Guangzhou
#18 Top resorts Hotel in Guangzhou
#18 Romantic Hotel in Guangzhou
#18 Casino Hotel in Guangzhou
#18 Family Hotel in Guangzhou
#26 Business Hotel in Guangzhou
#112 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Garden Hotel Guangzhou 4.5*
Official Description (provided by the hotel):
The Garden Hotel, Guangzhou, the first and only Platinum 5-Star Hotel in Guangzhou, the flagship hotel of the Lingnan Group's deluxe hotel collection — LN Garden Hotel and the Headquarters Hotel of The 16th Asian Games, is a premier destination for guests from home and abroad featuring exceptional facilities, superb services and personalized Lingnan style hospitality. The Garden Hotel is centrally located in the heart of Guangzhou's prosperous business and entertainment district, with easy access to the airport, train stations and the Taojin Station of Guangzhou Metro Line 5 located in front of the Hotel. The Garden Hotel boasts 828 exquisite guest rooms and a wide array of distinctive restaurants and bars offering exceptional fine dining and wining experiences. The grand Convention Hall and ten versatile function rooms, feature state-of-the-art facilities and impeccable services offered by a dedicated catering team, are the perfect venues for hosting high-class banquets, meetings and special events. The hotel also features a well-equipped business centre, health club, spa, shopping arcade and back garden. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, Travelocity, Agoda, Tingo, Otel, BookingOdigeoWL, Despegar.com, Ctrip DaoDao, Priceline and Venere so you can book your The Garden Hotel Guangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Garden Hotel Guangzhou

Owners: What's your side of the story?

If you own or manage The Garden Hotel Guangzhou, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.