I have been coming to Guangzhou for over 10 years. These days, the Garden Hotel exists solely on name and reputation. The rooms are small and dated. The staff is cold and carries the unfortunate attitude of those that have been in what was THE hotel in Guangzhou for many years. The older staff have been here for years and are complacent and many times rude. The new staff follow their example. Even the interactions I have had with senior management have been less than desirable. The restaurants are equally dated as are the offerings. The food is cutting-edge China circa 1998. The prices are unreal and illogical. A glass of juice costs as much as a sandwich and more than a cocktail. The Carousel restaurant offers a 3-star buffet at $100 per head! The entryways into and around the hotel are being systematically closed to make it more convenient for the hotel to control traffic through the hotel. Sorry, but that's the cost of doing business for a 5-star hotel in the center of one of the world's biggest cities. Guests should no be inconvenienced for the sake of the hotel's convenience. Lobby and gym are the only things approaching true 5-star standard.
There are many other new hotels in Guangzhou at similar price points. Save yourself the trouble and book those! Garden needs a facelift and software upgrade.
- Official Description (provided by the hotel):
- The Garden Hotel, Guangzhou, the first and only Platinum 5-Star Hotel in Guangzhou, the flagship hotel of the Lingnan Group's deluxe hotel collection — LN Garden Hotel and the Headquarters Hotel of The 16th Asian Games, is a premier destination for guests from home and abroad featuring exceptional facilities, superb services and personalized Lingnan style hospitality. The Garden Hotel is centrally located in the heart of Guangzhou's prosperous business and entertainment district, with easy access to the airport, train stations and the Taojin Station of Guangzhou Metro Line 5 located in front of the Hotel. The Garden Hotel boasts 828 exquisite guest rooms and a wide array of distinctive restaurants and bars offering exceptional fine dining and wining experiences. The grand Convention Hall and ten versatile function rooms, feature state-of-the-art facilities and impeccable services offered by a dedicated catering team, are the perfect venues for hosting high-class banquets, meetings and special events. The hotel also features a well-equipped business centre, health club, spa, shopping arcade and back garden. ... more less
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- Also Known As:
- Garden Hotel Guangzhou