We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Old rooms” 3 of 5 stars
Review of The Garden Hotel Guangzhou

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added The Garden Hotel Guangzhou to your Saves list
The Garden Hotel Guangzhou
4.5 of 5 Hotel   |   No. 368 Huanshi Dong Road, Guangzhou 510064, China   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
BMW Test Drive Package
Ranked #18 of 2,821 Hotels in Guangzhou
4.0 of 5 stars 2,016 Reviews
Tashkent, Uzbekistan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Old rooms”
3 of 5 stars Reviewed March 4, 2013 via mobile

I stayed there for 3 day and after change hotel. Because I didn't like service. No so clean rooms. Old furniture and bathroom. Breakfast not inclusive although I paid 200 baks per night. Location is well, but it make hotel not relax able place.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, March 14, 2013
Dear Guest,

Thank you for taking the time to share your experience on Tripadvisor.

Please accept our sincere apologies for the inconvenience caused. Your comment had been shared with our operation team, they certainly will focus and improve the service areas that you mentioned. Please allow me to say about our hotel facilities and equipment have been renewed consistently, the newly renovated Deluxe category and above are more spacious (64㎡) with an elegant design, exceptional facilities and superior amenities. For your reference, one of the current preferential promotions to stay Deluxe room category and above, will be able to enjoy 90-minute session Body Massage at Angsana Spa,buffet breakfast at the Cascade Cafe , and free use of the Health Club (24 hours) for relax as well. Please stay confident with us, we are looking forward to welcome you back in the future.


Yours Sincerely

Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,016 reviews from our community

Traveler rating
    773
    1,020
    173
    33
    17
See reviews for
92
36
41
547
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Montreal, Canada
Contributor
15 reviews 15 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 28, 2013 via mobile

Again the lobby is truly impressive,with a huge gilt mural backing the reception desk. The rooms are small and very outdated for such a supposedly elegant hotel.
The restaurants are all mundane and overpriced, One last complaint - The hotel business center is run by an old rude lady who should have retired years ago as she unfortunately is not capable of running the center anymore, mind you the business center has four other ladies of great patience, and all try theirs best to help the many adopting parents, and some times things are lost in translation, but the manager is unfriendly and simply to be avoided by all cost. In one of my previous trip I even tried to talk with the front desk manager but he was simply incapable of providing any explanation at all. I did talk with one of the foreign staff on exchange training programs, and was so surprised in the dept of her knowledge, now I understand it's all about the training, so I already booked for my next trip stay in the International Hotel (Grown Plaza), (ten (10) minutes walk away, shuttle connection to the Airport, and have better services.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, March 6, 2013
Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor.

We regretted to learn from you about your unpleasant experience on recent visit. A meeting was conducted with our operation team to rectify all those mentioned issues.

Please accept our sincere apologies and we hope that you can contact contactus@thegardenhotel.com.cn to give us a chance to serve you better on your next visiting plan.


Yours Sincerely

Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newnan, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 27, 2013

This was my third adoption trip to China. First two trips I stayed at White Swan. This was the hotel preferred by my agency to use. I could not have been happier. The room/suite consisted of a living room area with couch, chair, armoire and tv. Also a desk and two more business type chairs. The sleeping area was a separate room with two double beds. I am a single mom with two daughters, and we were adopting a third. My girls are 12, 10, and 9. This room was great. We had two blow up air mattresses in the living room, so everyone had their own bed. It was nice to have the table/coffee table in the living room. We had lunch in the room several times, using the electic hot pot and ramen noodles from Trustmart! The only small complaint was the bathroom. The tub/walk in shower area door was not sealed well, and we had water leaking into the main part of the bathroom, as well as out into the bedroom. Sopped it up with towels, and in a day or two, they repaired/re-sealed it. But the carpet never seemed to dry. The garden itself is lovely, and we had a routine everyday to go feed the fish, and play hackey sack on the lawn. The breakfast buffet was wonderful...something for everyone! We never ate at any of the restaurants at the hotel. There are many, many restaurants close by the hotel, that offer much more reasonable prices. I would enthusiastically recommend this hotel to anyone, and would stay here again if I return to Guangzhou :)

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, March 5, 2013
Dear Guest,

Thank you for taking the time to share your experience on Tripadvisor.

Please accept our apologies for the inconvenience caused. Your comment had been shared among our operation team in order to ensure a better service to be provided in the future. For your reference, our restaurants have different packages preferential promotion for guests choosing.

Once again, we apologize for any inconvenience caused and we look forward to serving you again.


Yours Sincerely

Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redmond, Washington
Top Contributor
64 reviews 64 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 18, 2013

This is a beautiful hotel in an area where a lot is going on. There were many people staying here that were doing international adoptions, including us. There is a lot of waiting around for paperwork to get completed so we were able to use their outdoor play area for small children and their indoor play area. But we were shocked to find their beautiful pool and kids pools were not heated and were at 64 degrees F It was no wonder that nobody was outside sitting by the pool. Difficult to understand that a hotel on this caliber would not have done that. The restaurants were very good but way over priced for the area. There seemed to be way more employees than they needed-especially in restaurants. It made me feel very uncomfortable to be stared at while we were eating.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, February 27, 2013
Dear Guest,

Thank you for taking the time to share your experience on Tripadvisor.

We regret to learn about your comment for our swimming pool and restaurants. Apart from the swimming pool and outdoor play area, Children playing room on 6th floor of Garden Tower and the hotel's back garden are good for children playing and sunshine. For your reference, our restaurants have different packages preferential promotion for guests choosing, and operational training courses will be conducted regularly in order to improve service skills of our staff as well.

Once again, we apologize for any inconvenience caused and we look forward to serving you again.

Yours Sincerely

Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gz
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 16, 2013

This hotel is in a very convenient location.. one of the best hotels u can every stay n your life. It has a river inside the hotel and the sky lighting keeps changing. The hotel lunch cost just $500/person.. the room service just touch your bed and charge you extra $200

Room Tip: 1111 it is in 11th floor
See more room tips
  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, February 20, 2013
Dear Guest,

Thank you for taking your time to share your experience with us.

Meanwhile, please provide your room number and period of stay for our internal follow up.

Thank you for your kind assistant and looking forward to hear from you.


Yours Sincerely
Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redmond, Washington
Top Contributor
72 reviews 72 reviews
25 hotel reviews
Reviews in 39 cities Reviews in 39 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 14, 2013

We were staying here while adopting our new daughter. The hotel is very nice and caters to, among others, families who are adopting. There is an outdoor play center with some playground toys, and a small room with some indoor type toys. There are several restaraunts in the hotel but are ridiculously expensive. Venture out and find one of many local restaraunts within walking distance that are much more reasonably priced (the Thai restaraunt in the Friendship Center accross the street was a big hit and very affordable). Having a suite was really nice with new baby. She could take a nap in the bedroom and we could use the living room without waking her up. Staff here was great too. The only disappointment was that the temp of the pool was freezing and we were unable to swim. Not sure why. The staff assured us that the pool was open but the gate was padlocked and the attendant actually led us through the bushes to get around the gate to get in. Very strange and a useless endeavor because we couldn't swim anyway.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, February 19, 2013
Dear Guest,

Thank you for taking the time to share your experience on Tripadvisor.

We regret to learn about your comment for our restaurants and swimming pool. For your reference, our restaurants have different packages preferential promotion for guests choosing. Allow us to share that according to the state sanitation regulation, the gate was padlocked in order to guide guests enter the swimming pool through the disinfecting pool to ensure swimming pool hygiene.

Once again, we apologize for any inconvenience caused and we look forward to serving you again.


Yours Sincerely

Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 18, 2013 via mobile

Comfortable and clean rooms and everything works, friendly staff, good food, good location for shopping, reasonable gym, business lounge is ok, fruit basket and roses in the room a nice touch. Starbucks next door. This is fourth stay and no doubt will be back.

Stayed January 2013, traveled on business
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, January 27, 2013
Dear Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou! We truly appreciate and value you as our repeat guest, and it is always a pleasure to welcome you back.

We are delighted to learn that you had a enjoyable stay with us and were impressed with our rooms, facilities, location, and the friendliness of our team.

Thank you once again for your compliments and we look forward to welcoming you again in the near future.


Yours Sincerely

Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Garden Hotel Guangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Garden Hotel Guangzhou

Address: No. 368 Huanshi Dong Road, Guangzhou 510064, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Guangzhou
#12 Spa Hotel in Guangzhou
#16 Romantic Hotel in Guangzhou
#17 Luxury Hotel in Guangzhou
#18 Business Hotel in Guangzhou
#117 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Garden Hotel Guangzhou 4.5*
Number of rooms: 828
Official Description (provided by the hotel):
The Garden Hotel, Guangzhou, the first and only Platinum 5-Star Hotel in Guangzhou, the flagship hotel of the Lingnan Group's deluxe hotel collection — LN Garden Hotel and the Headquarters Hotel of The 16th Asian Games, is a premier destination for guests from home and abroad featuring exceptional facilities, superb services and personalized Lingnan style hospitality. The Garden Hotel is centrally located in the heart of Guangzhou's prosperous business and entertainment district, with easy access to the airport, train stations and the Taojin Station of Guangzhou Metro Line 5 located in front of the Hotel. The Garden Hotel boasts 828 exquisite guest rooms and a wide array of distinctive restaurants and bars offering exceptional fine dining and wining experiences. The grand Convention Hall and ten versatile function rooms, feature state-of-the-art facilities and impeccable services offered by a dedicated catering team, are the perfect venues for hosting high-class banquets, meetings and special events. The hotel also features a well-equipped business centre, health club, spa, shopping arcade and back garden. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Expedia, Cheap Tickets, Agoda, Priceline, Ctrip TA, Despegar.com, HotelTravel.com, Odigeo, TripOnline SA and Tingo so you can book your The Garden Hotel Guangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Garden Hotel Guangzhou

Owners: What's your side of the story?

If you own or manage The Garden Hotel Guangzhou, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.