We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Another adoptive family review!” 5 of 5 stars
Review of The Garden Hotel Guangzhou

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added The Garden Hotel Guangzhou to your Saves list
The Garden Hotel Guangzhou
4.5 of 5 Hotel   |   No. 368 Huanshi Dong Road, Guangzhou 510064, China   |  
Hotel amenities
Ranked #19 of 2,847 Hotels in Guangzhou
Certificate of Excellence
Newnan, Georgia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Another adoptive family review!”
5 of 5 stars Reviewed February 27, 2013

This was my third adoption trip to China. First two trips I stayed at White Swan. This was the hotel preferred by my agency to use. I could not have been happier. The room/suite consisted of a living room area with couch, chair, armoire and tv. Also a desk and two more business type chairs. The sleeping area was a separate room with two double beds. I am a single mom with two daughters, and we were adopting a third. My girls are 12, 10, and 9. This room was great. We had two blow up air mattresses in the living room, so everyone had their own bed. It was nice to have the table/coffee table in the living room. We had lunch in the room several times, using the electic hot pot and ramen noodles from Trustmart! The only small complaint was the bathroom. The tub/walk in shower area door was not sealed well, and we had water leaking into the main part of the bathroom, as well as out into the bedroom. Sopped it up with towels, and in a day or two, they repaired/re-sealed it. But the carpet never seemed to dry. The garden itself is lovely, and we had a routine everyday to go feed the fish, and play hackey sack on the lawn. The breakfast buffet was wonderful...something for everyone! We never ate at any of the restaurants at the hotel. There are many, many restaurants close by the hotel, that offer much more reasonable prices. I would enthusiastically recommend this hotel to anyone, and would stay here again if I return to Guangzhou :)

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, March 5, 2013
Dear Guest,

Thank you for taking the time to share your experience on Tripadvisor.

Please accept our apologies for the inconvenience caused. Your comment had been shared among our operation team in order to ensure a better service to be provided in the future. For your reference, our restaurants have different packages preferential promotion for guests choosing.

Once again, we apologize for any inconvenience caused and we look forward to serving you again.


Yours Sincerely

Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,133 reviews from our community

Traveler rating
    831
    1,064
    185
    35
    18
See reviews for
105
43
45
631
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Redmond, Washington
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed February 18, 2013

This is a beautiful hotel in an area where a lot is going on. There were many people staying here that were doing international adoptions, including us. There is a lot of waiting around for paperwork to get completed so we were able to use their outdoor play area for small children and their indoor play area. But we were shocked to find their beautiful pool and kids pools were not heated and were at 64 degrees F It was no wonder that nobody was outside sitting by the pool. Difficult to understand that a hotel on this caliber would not have done that. The restaurants were very good but way over priced for the area. There seemed to be way more employees than they needed-especially in restaurants. It made me feel very uncomfortable to be stared at while we were eating.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, February 27, 2013
Dear Guest,

Thank you for taking the time to share your experience on Tripadvisor.

We regret to learn about your comment for our swimming pool and restaurants. Apart from the swimming pool and outdoor play area, Children playing room on 6th floor of Garden Tower and the hotel's back garden are good for children playing and sunshine. For your reference, our restaurants have different packages preferential promotion for guests choosing, and operational training courses will be conducted regularly in order to improve service skills of our staff as well.

Once again, we apologize for any inconvenience caused and we look forward to serving you again.

Yours Sincerely

Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gz
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 16, 2013

This hotel is in a very convenient location.. one of the best hotels u can every stay n your life. It has a river inside the hotel and the sky lighting keeps changing. The hotel lunch cost just $500/person.. the room service just touch your bed and charge you extra $200

Room Tip: 1111 it is in 11th floor
See more room tips
  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, February 20, 2013
Dear Guest,

Thank you for taking your time to share your experience with us.

Meanwhile, please provide your room number and period of stay for our internal follow up.

Thank you for your kind assistant and looking forward to hear from you.


Yours Sincerely
Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redmond, Washington
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed February 14, 2013

We were staying here while adopting our new daughter. The hotel is very nice and caters to, among others, families who are adopting. There is an outdoor play center with some playground toys, and a small room with some indoor type toys. There are several restaraunts in the hotel but are ridiculously expensive. Venture out and find one of many local restaraunts within walking distance that are much more reasonably priced (the Thai restaraunt in the Friendship Center accross the street was a big hit and very affordable). Having a suite was really nice with new baby. She could take a nap in the bedroom and we could use the living room without waking her up. Staff here was great too. The only disappointment was that the temp of the pool was freezing and we were unable to swim. Not sure why. The staff assured us that the pool was open but the gate was padlocked and the attendant actually led us through the bushes to get around the gate to get in. Very strange and a useless endeavor because we couldn't swim anyway.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, February 19, 2013
Dear Guest,

Thank you for taking the time to share your experience on Tripadvisor.

We regret to learn about your comment for our restaurants and swimming pool. For your reference, our restaurants have different packages preferential promotion for guests choosing. Allow us to share that according to the state sanitation regulation, the gate was padlocked in order to guide guests enter the swimming pool through the disinfecting pool to ensure swimming pool hygiene.

Once again, we apologize for any inconvenience caused and we look forward to serving you again.


Yours Sincerely

Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed January 18, 2013 via mobile

Comfortable and clean rooms and everything works, friendly staff, good food, good location for shopping, reasonable gym, business lounge is ok, fruit basket and roses in the room a nice touch. Starbucks next door. This is fourth stay and no doubt will be back.

Stayed January 2013, traveled on business
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, January 27, 2013
Dear Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou! We truly appreciate and value you as our repeat guest, and it is always a pleasure to welcome you back.

We are delighted to learn that you had a enjoyable stay with us and were impressed with our rooms, facilities, location, and the friendliness of our team.

Thank you once again for your compliments and we look forward to welcoming you again in the near future.


Yours Sincerely

Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed January 13, 2013 via mobile

I stayed here in a business trip and the hotel is perfect for this kind of stay.
Nice buffet, friendly staff, huge lobby, good common areas.
The room was big enough and the bed very comfortable.
It definitely met my business standards and my expectations.
Close to restaurants and shops.

Stayed January 2013, traveled on business
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, January 27, 2013
Dear Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

We are delighted to learn that you had an enjoyable stay with us and were impressed with our buffet, service and facilities.

Your compliments will serve as an added motivation to our team to carry on the service that you have experienced. We look forward to welcome you again on your next visit.


Yours Sincerely

Quality Assurance Office
Email: QAOffice@thegardenthotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed December 22, 2012

If you've been traveling for a bit around different parts of Guangdong, Garden Hotel is an oasis to tired travelers. Its a pretty decent 5-star hotel with numerous service staff waiting to fulfill your every whims from opening the door of your cab to pressing the lift button each time you walk into the lift lobby. The room is amazingly well-furnished and the toiletries supplied are surprisingly of high standards and quality. TV surfers would love the fact that there are many English channels ensuring that you won't miss your weekly dose even while traveling.

The hotel is conveniently located near the row of shops, eateries and bars that are familiar to foreigners. While the food served at the hotel is excellent, there're a couple of excellent eateries just opposite the hotel exit which shouldnt be missed. For example, the wanton noodle shop is well-known for its springy noodles and decent price.

Even non-occupants of this establishment would love the fact flagging a taxi is never a problem as there's a perpetual taxi queue right in front of the entrance. Although it can be rather pricey but its worth the pamper.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, January 4, 2013
Dear Guest,

Thank you for taking the time to share your wonderful experience you had during your recent stay at The Garden Hotel, Guangzhou.

We are delighted to read that you have been overall impressed with the quality of our hotel, service and facilities. Your feedback inspires us to consistently maintain the high standards at all times for our valued guests.

We do appreciate your recognition of our staff. It is with great pleasure that we extend such positive feedback to our colleagues who are dedicated to ensuring each of our guests stay is memorable.

We look forward to the opportunity to welcome you back in the near future.

Yours Sincerely


Quality Assurance Office
Email: QAoffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...
Travelers also viewed these Guangzhou hotels
0.5 mi away
Guangzhou Baiyun Hotel
Guangzhou Baiyun Hotel
#55 of 2,847 in Guangzhou
4.0 of 5 stars 796 reviews
1.6 mi away
China Hotel, A Marriott Hotel, Guangzhou
0.3 mi away
Crowne Plaza Guangzhou City Centre
Show Prices
Show Prices
Show Prices
2.2 mi away
Hilton Guangzhou Tianhe
Hilton Guangzhou Tianhe
#7 of 2,847 in Guangzhou
4.5 of 5 stars 448 reviews
2.6 mi away
The Westin Guangzhou
The Westin Guangzhou
#12 of 2,847 in Guangzhou
4.5 of 5 stars 993 reviews
1.0 mi away
DoubleTree by Hilton Guangzhou
DoubleTree by Hilton Guangzhou
#21 of 2,847 in Guangzhou
4.0 of 5 stars 191 reviews
Show Prices
Show Prices
Show Prices

Been to The Garden Hotel Guangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Garden Hotel Guangzhou

Address: No. 368 Huanshi Dong Road, Guangzhou 510064, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Guangzhou
#12 Spa Hotel in Guangzhou
#14 Romantic Hotel in Guangzhou
#16 Business Hotel in Guangzhou
#18 Luxury Hotel in Guangzhou
#99 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Garden Hotel Guangzhou 4.5*
Number of rooms: 828
Official Description (provided by the hotel):
The Garden Hotel, Guangzhou is one of the first landmarks of 5 star luxury hotels , it showcases a perfect blend of Cantonese heritage and contemporary sophistication. Garden Hotel offers welcoming ambience, memorable experience and classic culinary tour. Garden Hotel boasts 828 guest rooms & suites, 150 apartments, 8 multi - function rooms and 10 dining venues. The perfect choice for your journey in Guangzhou! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Priceline, Odigeo, TripOnline SA, Travelocity, Agoda, Venere and EasyToBook so you can book your The Garden Hotel Guangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Garden Hotel Guangzhou

Owners: What's your side of the story?

If you own or manage The Garden Hotel Guangzhou, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.