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“Has Everything you Need” 4 of 5 stars
Review of The Garden Hotel Guangzhou

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The Garden Hotel Guangzhou
4.5 of 5 Hotel   |   No. 368 Huanshi Dong Road, Guangzhou 510064, China   |  
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Hotel website
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Hotel amenities
Special Rate
¥688 (RMB)
Ranked #18 of 2,830 Hotels in Guangzhou
New York
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“Has Everything you Need”
4 of 5 stars Reviewed November 15, 2012

The hotel is very well equipped, and the rooms are spacious, nicely furnished, and very comfortable. The room prices are quite reasonable. The location is very convenient -- adjacent to a subway line, and easy walking distance to many restaurants, luxury shopping, groceries, etc. The staff is efficient, plentiful and helpful. The prices for services, particularly room service, are inflated; a burger with no cheese is about $30(!); if you want to add cheese, mushrooms or bacon, it's another $10 per topping.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, November 29, 2012
Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!
We are delighted to learn that you had an enjoyable stay with us and were impressed with our rooms, hotel location and service.
Your comment for our room service had been shared among with our chef and restaurant team in order to ensure a reasonable price supply in future.
We look forward to welcome you again on your next visit.

Yours Sincerely

Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,086 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Alice Springs, Australia
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 5, 2012

Hotel appears old on the outside, but the interior is lavish oriental style. The service on the executive floor is as good as any with personal assistants ready to help on every wing. Room decor and amenities were first class.

This is a business hotel at its best. This hotel was recommended by the Australian Consulate in Guangzhou.

Room Tip: If you can afford it I would insist on upgrading to the executive floor.
See more room tips
  • Stayed January 2012, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quailty Assurance Office at The Garden Hotel Guangzhou, responded to this review, November 22, 2012
Dear Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

We are delighted to read that you had an enjoyable stay with us and were impressed with our executive rooms and service. In addition, our hotel is honor to award as “The Best Business Hotel in Guangzhou" by Best Traveller for the 9th consecutive years.

Your kind recommendation will serve as an added motivation to the team to continue to provide premium service that you have experienced. We look forward to welcome you again on your next visit.

Yours Sincerely


Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 31, 2012 via mobile

this hotel has been renovated not long ago and the rooms are two combined into one. the room is spacious and nice design. I feel comfortable. the service was efficient but found the English level is not too great. I will come back again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, November 22, 2012
Dear Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

We are delighted to read that you had an enjoyable stay with us and were impressed with our rooms which have been renovated. Admittedly, the English level of some of our local staff needs to be polished. Operational English courses will be conducted regularly and we will continue to have more foreign associates to work with us.

Once again, thank you for your comments and we look forward to welcoming you again in the near future.

Yours Sincerely


Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 30, 2012

I stayed at deluxe suites room for 4 days, its quiet nice. Only checked in time really took long, waited almost 20 mnt. Too bad i didnt try others facilities. Its good hotel for business and holidays. The rooms are modern, clean and enough space. The hotel looks old from outside but inside interior is actually good.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, November 29, 2012
Thank you for taking the time to share your feedback on Tripadvisor.
Please accept our apologies for the experience upon checking in on your recent visit. Besides, thank you for your compliments for our hotel interior and other services. Your comments had been shared among our team to encourage us to maintain a high standard.
We are looking forward to welcoming you again in the near future.

Yours Sincerely


Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 19, 2012

Do no go there, or maybe you should wait 2 or 3 years till they are done from the noisy renovation they are talking about!! the Hotel is old, over prices, and smelly!
not happy at all, go to Crown plaza!

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, November 8, 2012
Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor.

Please do accept our sincere apologize with regards to the room which you were staying in. Refurbishment plan of our Superior rooms is scheduled to enhance our room design and product to meet the needs of our guests. Our Deluxe category and above are more spacious (64㎡) which has a separate bedroom and living room.

We do hope that you will allow us the opportunity to restore your confidence in our rooms. Please do not hesitate to contact us for room arrangement in advance and we would be more than happy to help. Welcome you back in the near future.


Yours Sincerely

Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 18, 2012

A good hotel for business travellers. High level of conference and meeting facilities. Good attention to detail. Rooms are modern, clean and of a high standard. Expensive and busy during Canton Fair. Beds are very firm.

Room Tip: Pay a little more and request a club/executive level. These are suite rooms.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, November 8, 2012
Dear Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

We are delighted to read that you had a enjoyable stay with us and was impressed with our rooms, conference and meeting facilities and services. We do apologize for the bed firm. We have completed the upgrade on the bed mattress in our Elite room category and hopefully this will make a difference to the bed mattress, as further option we offer soft mattress on request.

Once again, thank you for your positive comments and we look forward to welcoming you again in the near future.


Yours Sincerely

Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, India
Top Contributor
125 reviews 125 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed October 1, 2012

I was on a business trip and stayed there for 4 days. the hotel looked nice from outside and the lobby is the best thing about the hotel, but rooms.......they shout renovation. The rooms are very old.......it was a big set back for me wile entering the room. Another best thing about the hotel is the location....lots of shopping malls, hotels and restaurants are around. The breakfast buffet was nice. May not stay here, when ever i travel next!

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, October 11, 2012
Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor.

Please do accept our sincere apologize with regards to the room which you were staying in. Refurbishment plan of our Superior rooms is scheduled to enhance our room design and product to meet the needs of our guests. Our Deluxe category and above are more spacious (64㎡) which has a separate bedroom and living room.

We do hope that you will allow us the opportunity to restore your confidence in our rooms and welcome you back in the near future.

Yours Sincerely

Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Garden Hotel Guangzhou

Address: No. 368 Huanshi Dong Road, Guangzhou 510064, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Guangzhou
#11 Spa Hotel in Guangzhou
#14 Romantic Hotel in Guangzhou
#17 Business Hotel in Guangzhou
#17 Luxury Hotel in Guangzhou
#104 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Garden Hotel Guangzhou 4.5*
Number of rooms: 828
Official Description (provided by the hotel):
The Garden Hotel, Guangzhou is one of the first landmarks of 5 star luxury hotels , it showcases a perfect blend of Cantonese heritage and contemporary sophistication. Garden Hotel offers welcoming ambience, memorable experience and classic culinary tour. Garden Hotel boasts 828 guest rooms & suites, 150 apartments, 8 multi - function rooms and 10 dining venues. The perfect choice for your journey in Guangzhou! ... more   less 
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Also Known As:
Garden Hotel Guangzhou

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