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“not a bad choice” 4 of 5 stars
Review of The Garden Hotel Guangzhou

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The Garden Hotel Guangzhou
4.5 of 5 Hotel   |   No. 368 Huanshi Dong Road, Guangzhou 510064, China   |  
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Ranked #20 of 2,814 Hotels in Guangzhou
London, United Kingdom
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
“not a bad choice”
4 of 5 stars Reviewed October 31, 2012 via mobile

this hotel has been renovated not long ago and the rooms are two combined into one. the room is spacious and nice design. I feel comfortable. the service was efficient but found the English level is not too great. I will come back again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, November 22, 2012
Dear Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

We are delighted to read that you had an enjoyable stay with us and were impressed with our rooms which have been renovated. Admittedly, the English level of some of our local staff needs to be polished. Operational English courses will be conducted regularly and we will continue to have more foreign associates to work with us.

Once again, thank you for your comments and we look forward to welcoming you again in the near future.

Yours Sincerely


Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,007 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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  • Thai first
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English first
Jakarta, Jakarta Raya, Indonesia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 30, 2012

I stayed at deluxe suites room for 4 days, its quiet nice. Only checked in time really took long, waited almost 20 mnt. Too bad i didnt try others facilities. Its good hotel for business and holidays. The rooms are modern, clean and enough space. The hotel looks old from outside but inside interior is actually good.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, November 29, 2012
Thank you for taking the time to share your feedback on Tripadvisor.
Please accept our apologies for the experience upon checking in on your recent visit. Besides, thank you for your compliments for our hotel interior and other services. Your comments had been shared among our team to encourage us to maintain a high standard.
We are looking forward to welcoming you again in the near future.

Yours Sincerely


Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 19, 2012

Do no go there, or maybe you should wait 2 or 3 years till they are done from the noisy renovation they are talking about!! the Hotel is old, over prices, and smelly!
not happy at all, go to Crown plaza!

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, November 8, 2012
Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor.

Please do accept our sincere apologize with regards to the room which you were staying in. Refurbishment plan of our Superior rooms is scheduled to enhance our room design and product to meet the needs of our guests. Our Deluxe category and above are more spacious (64㎡) which has a separate bedroom and living room.

We do hope that you will allow us the opportunity to restore your confidence in our rooms. Please do not hesitate to contact us for room arrangement in advance and we would be more than happy to help. Welcome you back in the near future.


Yours Sincerely

Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 18, 2012

A good hotel for business travellers. High level of conference and meeting facilities. Good attention to detail. Rooms are modern, clean and of a high standard. Expensive and busy during Canton Fair. Beds are very firm.

Room Tip: Pay a little more and request a club/executive level. These are suite rooms.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, November 8, 2012
Dear Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

We are delighted to read that you had a enjoyable stay with us and was impressed with our rooms, conference and meeting facilities and services. We do apologize for the bed firm. We have completed the upgrade on the bed mattress in our Elite room category and hopefully this will make a difference to the bed mattress, as further option we offer soft mattress on request.

Once again, thank you for your positive comments and we look forward to welcoming you again in the near future.


Yours Sincerely

Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, India
Top Contributor
121 reviews 121 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed October 1, 2012

I was on a business trip and stayed there for 4 days. the hotel looked nice from outside and the lobby is the best thing about the hotel, but rooms.......they shout renovation. The rooms are very old.......it was a big set back for me wile entering the room. Another best thing about the hotel is the location....lots of shopping malls, hotels and restaurants are around. The breakfast buffet was nice. May not stay here, when ever i travel next!

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, October 11, 2012
Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor.

Please do accept our sincere apologize with regards to the room which you were staying in. Refurbishment plan of our Superior rooms is scheduled to enhance our room design and product to meet the needs of our guests. Our Deluxe category and above are more spacious (64㎡) which has a separate bedroom and living room.

We do hope that you will allow us the opportunity to restore your confidence in our rooms and welcome you back in the near future.

Yours Sincerely

Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trussville, Alabama
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 24, 2012

The hotel is exactly what a 5 star hotel should be. Staff very helpful.Improvement would be having advisory staff near hotel elevators with a little better command of English. Great breakfast.
Beautiful, well appointed rooms. Very Clean. No HVAC problems. Restaurants and shopping fairly nearby as well as in the hotel.
CanAM Clinic right in the hotel with English speaking staff.
Would also suggest that the children's play room location were not such a well kept secret.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, October 11, 2012
Dear Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Garden Hotel, Guangzhou!

We were glad to learn that your experience with our staff and had a good time with us. Admittedly, the English level of some of our local staff needs to be polished. Operational English courses will be conducted regularly and we will continue to have more foreign associates to work with us. In addition, we will arrange certain direction signage according to your suggestion.

Once again, thank you for your comments and we look forward to welcoming you again in the near future.

Yours Sincerely

Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
51 reviews 51 reviews
50 hotel reviews
Reviews in 41 cities Reviews in 41 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed September 7, 2012

The location is great, the neighborhood is very nice, the rooms are huge (maybe I was upgraded to a suite - unless all rooms are like that), the service is very welcoming and the breakfast is very nice. There is a very nice shopping centre across the road, a choice of restaurants, and a couple of nice bars. This is a good hotel, and a very nice choice for business.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thegardenhotel, Quality Assurance Office at The Garden Hotel Guangzhou, responded to this review, September 28, 2012
Dear Guest,

Thank you for taking the time to share your experience of your recent stay with us.

We appreciate to hear that you truly enjoyed our service and your experience has been positive.

We are looking forward to welcoming you back again.

Yours Sincerely

Quality Assurance Office
Email: QAOffice@thegardenhotel.com.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Garden Hotel Guangzhou

Address: No. 368 Huanshi Dong Road, Guangzhou 510064, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Guangzhou
#13 Spa Hotel in Guangzhou
#19 Business Hotel in Guangzhou
#19 Luxury Hotel in Guangzhou
#129 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Garden Hotel Guangzhou 4.5*
Number of rooms: 828
Official Description (provided by the hotel):
The Garden Hotel, Guangzhou, the first and only Platinum 5-Star Hotel in Guangzhou, the flagship hotel of the Lingnan Group's deluxe hotel collection — LN Garden Hotel and the Headquarters Hotel of The 16th Asian Games, is a premier destination for guests from home and abroad featuring exceptional facilities, superb services and personalized Lingnan style hospitality. The Garden Hotel is centrally located in the heart of Guangzhou's prosperous business and entertainment district, with easy access to the airport, train stations and the Taojin Station of Guangzhou Metro Line 5 located in front of the Hotel. The Garden Hotel boasts 828 exquisite guest rooms and a wide array of distinctive restaurants and bars offering exceptional fine dining and wining experiences. The grand Convention Hall and ten versatile function rooms, feature state-of-the-art facilities and impeccable services offered by a dedicated catering team, are the perfect venues for hosting high-class banquets, meetings and special events. The hotel also features a well-equipped business centre, health club, spa, shopping arcade and back garden. ... more   less 
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Also Known As:
Garden Hotel Guangzhou

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