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“Nice location and modern design” 4 of 5 stars
Review of Crowne Plaza Guangzhou City Centre

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Crowne Plaza Guangzhou City Centre
4.5 of 5 Hotel   |   No.339 Huanshi East Road, Yuexiu District, Guangzhou 510098, China   |  
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Ranked #26 of 2,813 Hotels in Guangzhou
Singapore
Top Contributor
68 reviews 68 reviews
40 hotel reviews
Reviews in 31 cities Reviews in 31 cities
96 helpful votes 96 helpful votes
“Nice location and modern design”
4 of 5 stars Reviewed December 28, 2012

Stayed here for 3 nights. The hotel location was good. There was a variety of restaurants nearby the hotel. We had dinner at a famed chinese restaurant within the hotel. Highly recommended. There was a big Jusco opposite the hotel so you can grab quick bites and drinks easily. Not much shopping nearby the hotel so we took a cab to the malls and street markets. If you do not fancy cabs, there is a 5 minutes walk to the subway station. The breakfast was very good. Food spread was excellent and fresh. Room design and layout was modern and new. Not much view around the hotel. It was surrounded by old houses (a bit dark for me too). Hotel service was prompt and good - the staff did not chat much too. Overall, if you want a good decent hotel with good amenties and in a good location, i highly recommend this. I will definitely consider staying here again for my next trip.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPCityCentreGZ, Public Relations at Crowne Plaza Guangzhou City Centre, responded to this review, December 30, 2012
Dear Honored Guest,

Greetings from Crowne Plaza Guangzhou City Centre.

We are delighted you have chosen to stay with us and that you are satisfied with our service! Our team strives to exceed the expectations of our guests and provide the true hospitality of a 5 star hotel. Next time you come to Guangzhou, welcome to explore more about Guangzhou as well as our hotel.

Please do not hesitate to contact me if you need any assistance. All Team Members at Crowne Plaza Guangzhou City Centre are looking forward to welcoming you again.

Cynthia Xia
Public Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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235 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Singapore, Singapore
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 22, 2012

The hotel is a fairly new hotel,the rooms are really nice and newly furnished..the location is fairly decent which is near the Tao Jin station although there are not alot of eateries around,mainly the food chains...there is a jusco opposite with a herbal tea store,which was really useful for when I had sore throat during the trip.perhaps the one thing that could be better was to keep the gym 24 hrs?it closes at 11 which meant that there was no time to put in some exercise hours after dinner.fhis is especially since the hotel that we stayed before and after both had 24 hrs gym.

Now for a piece of outstanding service that impressed us alot...I had a minor case of allergic reaction that resulted in rashes and I had left the antihistamines that I usually take in Hong Kong...we called the reception at about 1225 and they helped us call all the pharmacy around,but most were closed already

We hanged up and I was preparing to sleep through the itch but they called and suggested they accompanied us to the local hospital for medication...

So we met Jeff downstairs who was from the concierge counter who accompanied us in our taxi to the hospital..what followed was an eye opening experience of the good and bad of china. The first clinic we went had a doctor who was sleeping(literally) and woke up when we went in (which probably explains his grumpiness).he at first refused to sell any anti histamine,but subsequently agreed to sell us his own brand of anti histamine,except that I had to have an injection first...what a weird request. Not wanting to risk an injection by a sleepy grumpy doctor ,we went on to find other places for anti histamine..

All through Jeff was helping us find various places we could try in the taxi that we booked..he was helping us to liase with the taxi driver,the ..even when we gave up and wanted to just go back,he was running down from the taxi and helping us find the nearest clinic...we finally found a hospital that was open and willing to prescribe us some anti histamine,the whole trip Tool about 1-2 hours of running around and if not for Jeff's willingness to go all out of the way for us,I would have been itching the whole night...

The next day before checking out,the duty manager still came to us to ask if I was feeling better,all that made it felt like my well-being was really looked after by..

It's a great hotel with slick facilities and great facilities and i would recommend it for others to stay at.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPCityCentreGZ, Public Relations at Crowne Plaza Guangzhou City Centre, responded to this review, December 24, 2012
Dear Honored Guest,

Greetings from Crowne Plaza Guangzhou City Centre!

We are delighted you have chosen to stay with us and that you are satisfied with our service during your stay recently.

Your experience in our hotel is quite impressive which I believe will inspire more staff to offer even better service to guests. The guy from Concierge whom you mentioned as Jeff must be Jave. We care for our guests and Jave has been the real model to make it happen. Thanks for sharing your story with us and your thanks has been passed to our management board and all staff to share.

We appreciate your advice to extend hotel gym's opening hours to 24 hours. Please do accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback to the concerned department and corrective action has been taken.

All Team Members at Crowne Plaza Guangzhou City Centre are looking forward to welcoming you again.

Best Regards

Cynthia Xia
Public Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lille, France
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 10, 2012

Stayed here for 4 nights in my last visit to Guangzhou. The hotel location is very good, in the "old" city centre of Guangzhou (the area around the Garden Hotel) although if you are interested in the newly developed neighbourhoods from the city, you must take a taxi or metro (Tianhe is less than 10 minutes away by taxi).
Staff is friendly and they speak English.
Rooms are big.
Gym is fair.
Breakfast is very good.
Enjoy your stay in this grey and great city!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPCityCentreGZ, Public Relations at Crowne Plaza Guangzhou City Centre, responded to this review, December 10, 2012
Dear Honored Guest,

Thank you for taking your time to write the review and we are happy to hear that you had a great stay with us at Crowne Plaza Guangzhou City Centre.

Our team strives to exceed the expectations of our guests and provide the true hospitality of a 5 star hotel. Next time you come to Guangzhou, welcome to explore more about Guangzhou as well as our hotel.You can also contact our hotel staff for more local information and I am sure they will tell you where you can find the "not so grey" area in Guangzhou to enjoy the fresh air(Ersha Island and Baiyun Mountain Park are recommend).

Please do not hesitate to contact me if you need any assistance, we are looking forward to welcoming you back to Crowne Plaza Guangzhou City Centre in the near future.

Cynthia Xia
Public Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Top Contributor
103 reviews 103 reviews
90 hotel reviews
Reviews in 52 cities Reviews in 52 cities
186 helpful votes 186 helpful votes
5 of 5 stars Reviewed December 9, 2012

Transformed from an old landmark building in the heart of old Guangzhou CBD, the Crowne Plaza Guangzhou City Center is a new hotel I have been waiting to check out for quite some time. It boasts one of the best spots in town and is situated right in front of the subway station as well as numerous bus lines. Restaurants, convenient stores, shops are all nearby within easy walking distance. Location wise, it can not be more convenient.

Lobby is narrower but longer than most luxury hotels yet the entire space was tastefully renovated with a welcoming feel. Upon checked in, I was given a deluxe corner room on the 49th floor with a great view of the city. The guestroom came with a huge space wonderfully decorated with modern furniture (including a LCD TV, iPod station, etc) and a separate walking-in closet zone attached next to a large bathroom. Everything is new and well appointed. I felt absolutely delighted about my room.

Due to the peak season (October), base price of the hotel is high without breakfast although the upgrade does include internet. But the neighborhood is full of dinning choices so eating out is not a problem at all - there is even a mall with a number of restaurants right next to the hotel. Also, for a new hotel in a prime location, the price is comparable to a number of five-star hotels in the immediate area.

In all, I'm pleased to say my experience at Corwne Plaza GZ City Center is more than pleasant and meets the usual high CP standard. Many locals seem to share the same feelings - I was informed by colleagues this property has always been fully booked from the day of its opening and is fairly reasonably priced than other similar hotels around, even the nearby sister property Holiday Inn GZ City Center. I'll be more than happy to return in my future visits. Highly recommended.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPCityCentreGZ, Public Relations at Crowne Plaza Guangzhou City Centre, responded to this review, December 10, 2012
Dear Honored Guest,

Thank you so much for choosing Crowne Plaza Guangzhou City Centre while you are travelling to Guangzhou! It was such an honor that we could have your comments and high valuation regarding to our service. Your comment matters a lot to us as well to many other global travelers who are selecting hotels.

We are delight that you enjoyed all our facilities which is available in the hotel and our location; it is our endeavor to ensure that we provide all the necessities to our discreet travelers within the hotel.
Next time you come to Guangzhou, please do contact our colleagues for more local information and I am sure that they are happy to show you the nice scenery and facility in Guangzhou.

We are looking forward to welcoming you again for a renewing experience at Crowne Plaza Guangzhou City Centre and wish you all the best!

Cynthia Xia
Public Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 7, 2012

This was our second hotel in Guangzhou. What an improvement! From check in to check out, the staff were much friendlier, with a good understanding of English throughout. Just sat by the outdoor heated pool, waiting for the airport shuttle. Tiny moan, could not get the room temp lower than 24. Metro just outside. Would recommend.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPCityCentreGZ, Public Relations at Crowne Plaza Guangzhou City Centre, responded to this review, December 10, 2012
Dear Honored Guest,

Greetings from Crowne Plaza Guangzhou City Centre!

We are delighted you have chosen to stay with us and that you are satisfied with our service.

We appreciate your time in providing comments to our room temperature. The guest rooms' temperature is controlled by central air-con, so it's difficult to adjust in a single room. But we will consult our Engineering Department if there are any solutions and next time you stay with us please contact our telephone operators and they can provide suggestions to you.

Our team strives to exceed the expectations of our guests and provide the true hospitality of a 5 star hotel. Next time you come to Guangzhou, welcome to explore more about Guangzhou as well as our hotel.

All team members at Crowne Plaza Guangzhou City Centre are looking forward to welcoming you again.

Best Regards
Cynthia Xia
Pubic Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
43 reviews 43 reviews
39 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 6, 2012

This hotel presents excellent value for Guangzhou, and offers excellent benefits for Platinum members.

The check-in process was very quick, and was given an upgrade to a huge corner room, and free lounge access/breakfast as a Platinum member. The room was very large and well appointed. The TV has a few international channels, as well as the standard Chinese offerings. The bathroom had a separate shower and bathtub, and was very very large. The only letdown was that the hotel had the typical mediocre Crowne Plaza/Holiday Inn amenities.

The breakfast offerings were excellent, and they even were willing to prepare eggs benedict for us. Both Chinese and Western offerings were given, and had everything one could ask for.

The location of this property is in the old centre of Guangzhou, although it is still only a 25RMB taxi ride away from the new business district. Overall, an excellent stay, and would gladly return.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPCityCentreGZ, Public Relations at Crowne Plaza Guangzhou City Centre, responded to this review, December 7, 2012
Dear Honored Guest,
Thank you so much for choosing Crowne Plaza Guangzhou City Centre while you are travelling to Guangzhou! It was such an honor that we could have your comments and high valuation regarding to our service. We are delight that you enjoyed all our facilities which is available in the hotel and our location; it is our endeavor to ensure that we provide all the necessities to our discreet travelers within the hotel.
Next time you come to Guangzhou, please do contact our colleagues for more local information and I am sure that they are happy to show you the nice scenery and facility in Guangzhou.
We are looking forward to welcoming you again for a renewing experience at Crowne Plaza Guangzhou City Centre and wish you all the best!

Cynthia Xia
Public Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
area around central
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed November 27, 2012

I stayed there for 10 days during my business trip, and i had a great time there, the hotel staff were amazing and the hotel design its so luxury as well. If i go there again i will stay in Crowne plaza again.

Room Tip: any room its fine because all in view.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPCityCentreGZ, Public Relations at Crowne Plaza Guangzhou City Centre, responded to this review, November 29, 2012
Dear Honored Guest,

Greetings from Crowne Plaza Guangzhou City Centre.

We are delighted you have chosen to stay with us and that you are satisfied with our service.

All Team Members at Crowne Plaza Guangzhou City Centre are looking forward to welcoming you again.Please do not hesitate to contact me if you need any assistance.

Best regards.

Cynthia Xia
Public Relations
cynthia.xia@gz63.cn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Guangzhou City Centre

Address: No.339 Huanshi East Road, Yuexiu District, Guangzhou 510098, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Guangzhou
#25 Luxury Hotel in Guangzhou
#121 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Guangzhou City Centre 4.5*
Number of rooms: 460
Official Description (provided by the hotel):
The new Crowne Plaza Guangzhou City Centre is an exclusive international 5-star hotel located on Huanshi Road East, the heart of downtown’s bustling commercial and shopping district. An airport express bus station is located at the hotel’s entrance, 7km to Guangzhou East Railway Station and walking distance 200m to Guangzhou Metro Station. The hotel features 460 well appointed guest rooms and suites with an extensive city or greenery view. Complimentary wi-fi and a collection of specialty pillows are on offer. Club floors with 73 rooms and suites offer personalized service and additional privacy for the needs of today’s busy executives. In addition, three superb restaurants and a lobby lounge are on offer, including Baiyuelou, a popular Cantonese restaurant featuring organic, fresh and healthy specialties; Fresh, all-day international dining hosted by engaging chefs in show-kitchens offers a lavish buffet selection; Hao Chi, a casual Asian restaurant, serving exquisite dim-sum, hand-made noodles and a variety of delicate snacks; and the Lobby Lounge, offering a relaxing atmosphere where guests can enjoy a variety of cocktails, fine wines and beers, as well as an array of your favorite appetizers. Over 2,000 sq meters of meeting space includes a 985 square-meter pillar-less Crystal Ballroom with an impressive 9 meter high ceiling. The Pearl Ballroom, Diamond Boardroom and 9 Jade function rooms feature state-of-the-art audio-visual equipment. ... more   less 
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Also Known As:
Crowne Plaza Guangzhou City Centre Hotel Guangzhou
Guangdong International Hotel
Guangdong International Guangzhou

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