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“Above all” 5 of 5 stars
Review of Four Seasons Hotel Guangzhou

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Four Seasons Hotel Guangzhou
5.0 of 5 Hotel   |   No.5 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China   |  
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Ranked #2 of 2,821 Hotels in Guangzhou
4.5 of 5 stars 275 Reviews
Ankara, Turkey
2 reviews
2 helpful votes 2 helpful votes
“Above all”
5 of 5 stars Reviewed April 14, 2013

The hotel is located at the top of the tallest building in Guangzhou. It is a Four Seasons so it is needless to talk about the quality of the rooms ad service . Everything was in four Seasons standards. And the price was real value for this level of place. Recommended

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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275 reviews from our community

Traveler rating
    207
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    12
    8
    6
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15
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dubai, United Arab Emirates
2 reviews
5 of 5 stars Reviewed April 12, 2013

Four Season Guangzhou is really a good hotel to stay. The room is big and lobby is very nice designed.
It is excellent to stay at 70th floor and above.
Staffs are qualified and well trained.
Don't forget it is a completely new hotel.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Guangzhou, China
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2013

The staff on arrival were so helpful and even escorted me to the 69th floor where the spa is, told me some info about the hotel on the way up and handed me over to the spa staff.
They were also lovely, gave me great suggestions on treatments and when I finally decided they showed me around, told me what facilities I could use etc.
The treatment was brilliant, really thorough and the private room was clean and had all the extras (relaxing music, tea and snacks etc.)
When one of the staff overheard me on the phone and realised it was my birthday, she must have told the reception staff because as I went to pay the bill (which was a little pricey but as the overall experience was so great I didn't mind) they gave me a complimentary gift bag and wished me a happy birthday.
I would definitely recommend this hotel to anybody who values good service, great architecture and stunning views. Also a good location, especially for tourists, right in the centre of the new town district and near the Pearl River.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed April 2, 2013

Design and Architecture are fantastic and overall we had a great stay, but some things need attention.
Check in was great (Kimmy was always wonderful) The online request for a Tower View Room was granted, my preference for a Non Smoking room not. So the smell of stale smoke was quite noticeable and the attempts to get rid of it with some kind of machine remained in vain.
Not mentioning that the pool is not open yet on the website and still under construction is extremely misleading, deceptive and borderline illegal. It was one of the main reasons for us to choose this hotel for our weekend stay. Mentioning our discontent about this remained unanswered and without reaction.
Afternoon tea is representative of most of the F&B. Rather mediocre and overprized. Dinner at Café Mondo and Breakfast are uneventful. Annoying was that the breakfast buffet was removed at 10.30am without notifying the diners. During Dinner at Mondo we were also not told that the Appetizer and Dessert buffet will be removed at 10pm, even though we only arrived at 9.15pm and had not even finished our Main Course when they informed us that it will now be taken down.
Generally however the Service is impeccable and truly noteworthy. Smiles all around and immediate attention, even though they don’t always get it right the first time. Extremely high standard for China and even the level of English of all team members was remarkable. The employees really made a difference at all levels, with the exception of the concierge Howard, who seriously needs to work on his attitude and his technical skills. When asking him about the US Consulate close to the hotel he told us that there is no such Consulate. When I mentioned to him that I found it on the internet and on Google map he told us that he has been living in Guangzhou for a long time and that there is no such thing. In fact it is a 7.4-acre site and construction started in 2009 exactly 5minutes walk from the hotel. Worse however when inquiring about trains to Hong Kong, he told us at 4pm that there is no need to make reservations for the Hong Kong train leaving at 5.30pm with over 200 tickets left. When we got there 20 minutes later this train had sold out and we had to wait until 6.20pm.
Despite the above, we were made to feel very welcome and truly enjoyed our stay.
Smiles go a long way!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Beirut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 6, 2013

This hotel is truly amazing! The staff are so helpful and so nice. I was upgraded to the highest floor in the hotel. The rooms are great, spacious and comfy. In my opinion, no matter what room you are in, you will get an absolutely amazing view. The view from the bar is great, the view from the breakfast buffet is great and the view from the lobby is great. I was at the hotel from the 28th of Feb to the 4th of March and I enjoyed every minute of it. The wifi is free and the breakfast buffet is nice. Once again, I must mention the staff are all wonderful. I was also given an upgrade of vehicle for my trip back to the Airport.

This is a hotel where you feel so welcome unlike other hotels that just make you feel like a number.

The location is also great, just 8 minutes by taxi to the Phazhou Expo Center. 2 malls located nearby. The interior of the hotel is very nice and very modern. I really cant fault this hotel in any way. I am truly amazed by the fact that they are a new hotel open since mid 2012 and they have nailed the excellent services, spot on!

I will surely recommend this hotel to everyone and I will definitely be visiting again.
Kudos to the staff and the management.

Room Tip: Request a room facing the Canton Tower. However, all rooms have a nice view.
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 4, 2013

Our first impression of the hotel was not very nice, because the reception area is very futuristic. It's impossible to look up without dizziness. But the stuff was very friendly and spoke a good english, what is a bless in China, even in the hotels, and the rooms were absolutely fabulous! The beds and pillows are very comfortable and we slept like babies.
The only thing was, that they have made up the room only once a day (without preparing them for the night) and not very carefully. Once they've even forgotten to take our garbage from the bathroom out.
A special attention I would like to pay to the girl in the executive lounge. Unfortunately I didn't remember her name, she is really worth to be promoted! The brightest and the most professional person that we have met in our 11 days journey!
During breakfast you should keep calm and count on self-service))) Everyone will say ok-ok to whatever you will ask them to do, but will ether not understand you or will forget about you if on their way to fulfill your desire they would be stopped by somebody else))
The bar on the 99th floor is very nice for a drink before sleep. Bartender is good and the wine-list is not bad (which is really rare in China, where people think, that white wine is, like the red one, the older - the better and the names of wines often are funky...)

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 26, 2013

The moment you enter, the interior space immediately captivates with its grand modern atrium. The hotel has a futuristic feel , accented by contemporary artwork displayed at the various public spaces. A trademark of the four seasons, the guestrooms are indeed impressive in terms of the size, design and luxury. My room was on the 95th floor, with a panoramic view of the city from the bedroom and the bathroom. The breakfast buffet has a good spread. Staff are helpful and attentive. Always a great experience with the four seasons and this latest one is certainly delivers the standard too ! Would certainly recommend this hotel

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Guangzhou

Address: No.5 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2,821 Hotels in Guangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Guangzhou 5*
Number of rooms: 344
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