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“Superb Design, highly receommend!” 5 of 5 stars
Review of Four Seasons Hotel Guangzhou

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Four Seasons Hotel Guangzhou
5.0 of 5 Hotel   |   No.5 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China   |  
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Ranked #2 of 2,820 Hotels in Guangzhou
Hong Kong, China
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Superb Design, highly receommend!”
5 of 5 stars Reviewed January 23, 2013

I was there for my business trip, once you get to the lobby at 70th floor, you will be amazed by the design of the hotel, especially when you look up from the lobby. The design of the room is also amazing, very contemporary, and the bath tub was just huge!! Everything in the room is perfect, it's good for couple to stay for a weekend. And I really like them in using L'OCCITANE hair and bath care so you don't have to bring any of your own selection.

For the breakfast, the staff at the restaurant are friendly and helpful, just I think they should have more selection in cold cuts and maybe more other selections, too.

I have no complaints about this hotel and I would definitely come back to stay in this hotel if I come to Guangzhou again.

Room Tip: Please request a room that you can have view in the bathroom, so u could enjoy the stunning view whi...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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274 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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JHP_Zuidervliet
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed January 19, 2013

It was simply a disappointment to be there. We went to the Cafe Mondo, an Italian bar/restaurant. On the way up you get in an elevator with a damaged door (burn mark or something). Then at the restaurant the host takes you to your place. It must be said at the 72th we had a nice view though oddly it's over Haizhu/Zujiang New Town and the Canton tower which is a landmark. Though yes, nice I would say Tian He which has more highrises in it would be nicer to see. We got the menu with some very disappointing wines on it. When asked for a wine-card they bring it... why they didnt deliver this directly? We started with a caprese (they have not the usual names listed) and a platter of ham and salami with a bottle of Chianti. The servant had big issues filling the glass, first of all he fills it the Chinese way (1 sip) instead of like it should be, besides that everytime he spilled the wine when filling the glass. I appreciate how attentive they are but you should be capable to handle a bottle of wine. The caprese was nice maybe I would have gone for a different mozzarella but it was nice, same could be said for the ham it was good. We asked for a 15 mins break in between, obviously the servant didn't get it as within a few minutes the next course arrived. As maincourse we had a ossobocco and a gnocchi with beef. Well the attention they had for the starters, they didn't have for the maincourse. The gnocchi was served as a mess. It tasted good but it was far from appealing to see. Then the ossobocco was maybe 50 grams of meat and 250 grams of bone. I've never seen such big bones and I truly wonder where they managed to pull that out of the cow. It got returned and replaced with a more descent one. I can't understand how they can consider to serve such food to begin with. In the end we were so full there was no place for dessert so we left for a few drinks at the TianHe bar.

So restaurant wise, it's reasonable food at a reasonable price but the quality could be way better. I've been told they got an Italian chef but to me it seems they hired some pizza guy out of Napoli, they can't call this a chef.

From this point we went to the Tianhe bar at the 99th. We walked in and nobody was there to guide us to a seat so we helped our self next to the window at an uncleaned table. When we took our seat a girl showed up telling us it was a minimum 800 rmb fee to sit. I found this rather annoying and the girl kept repeating it. I don't understand this as we just spend a royal fee downstairs and we didn't walk in on flipflops (as opposed to some clients). We told her to get lost or get us the manager. When we got the card we went for a lychie martini and a nice Bowmore. The whiskey list is a bit disapointing and has only the usual on the list. The pricing is rather reasonable though a few oddities in between, for example a regular Taittinger is around 900 rmb, the pink 1800 rmb, they are sold wholesale at the same level. When we got our drinks it must be said it was a good cocktail though the waitress kept bugging us if she could take the glasses away while only half empty. After that we went for another round of champagne. This was just poor execution, glasses with finger prints at room temperature. We asked for the bill and somehow the girl doesn't know how to handle the creditcard (which was used at Mondo without problems), luckily I carried sufficient cash. Very embarrassing especially since I told her 1 hour ago it was all fine.

The bar, though nice has some poorly trained staff which spends more time with each other then the guests. Quite a few times we had to wait and see when a girl showed up.

The worst part of it is getting out, this hotel is open since August and still they have no taxi's lined up. We waited (with other guests piling up) for 40 minutes and asked why we were waiting. Their excuse is that they can't get taxi's here, it baffles me since 400 meter further the Ritz Carlton never has these issues. Same could be said for the Hyatt which is quite close, there I've never had this issue either.

I've visited quite a few Four Seasons on my trips but this one, sorry the Hilton delivers even better and I'm not even a Hilton fan.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 12, 2013

Upon arrival, I thought it odd, being asked to get the lift to reception > on the 70th floor. But this hotel goes from floor 69 to 100. The result is mindmoggling views.
My room was level 89. A luxurious room - comfortable kingsize bed, desk, large TV, lounge, and floor to ceiling windows looking out to miles of new futuristic city, parkland, amazing city lighting and great architecture.
Then you enter the party-sized bathroom, and heated floor, basins on either side, in-mirror TV, bath, shower etc. Wow!
I cannot fault the room, and did view a colleagues' room on the opposite side, which had equally great views.
The Reception floor is equally great: you can look right up to level 100. A great bit of artwork round the walls and a water feature in the middle, with sufficient comfortable seating, almost unreal floral arrangements on desk and various tables.
The bar on 99 features slightly less good views than almost everywhere else, but the actual bar is made of amazing gemstone slices. Lacked a little life when we were there. Also had a very restrictive tapas type menu on 99...........so down to about 71 (if I recall) for an informal dinner - top quality. There are more formal options too.
Breakfast is also very good. A great variety. Maybe a little pricey, considering what you already pay for the room.
I highly recommend this hotel. China's an amazing country, and this city is not usually nominated as one that visitors should go to, but I have no idea why - this hotel and this city are both well worth seeing.

Room Tip: As far as I can see, they're all good..............but I loved being up high.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Guangzhou, China
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 4, 2013

I have been several times to the Tian Bar with friends and customers. Its a nice, small bar (cannot be compared to the Cloud 99 bars in Shanghai, for example) with a minimum consumption fee if sitting next to the windows. Or in the some of the couches.
Overall the views are worth the visit, but have a few comments just to bear in mind:

1) Is a brand new hotel and the elevators are having issues already. Given the air pressure and so on, the doors (when in the downstairs lobby) will not shut down entirely so they will need someone from the outside to try to push the doors together, if not, the doors will open several times.
2) The toilets in the lobby during new years: I understand they might have a lot of visitors but the women's toilet was awful. They had a maid there (at 3 am) but the toilet smelled like a bus station with toilet paper and other nasty things spread all around. Quite disgusting.
3) Taxi service could be improved. Its understandable until a certain point that being a new hotel they might not have that many taxis dropping people by but the lobby should be able to hail a taxi with a phone call or something.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Macau
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 27, 2012

love the modern and contemporary design of the hotel, of coz and its location up on 70-100 floor building in the IFC, amazing great view from the room and resturants...esp. love the bathtub and underheated on the floor, we enjoyed very much of the 2 nights stay!! must go to the 99th floor bar to enjoy the view across the canton tower with a drink!

Room Tip: u can hire a bike with no charge and have a ride in the park opposite to the hotel..! some rooms hav...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAKARTA
Top Contributor
104 reviews 104 reviews
99 hotel reviews
Reviews in 32 cities Reviews in 32 cities
476 helpful votes 476 helpful votes
3 of 5 stars Reviewed December 4, 2012

I tried out 2 nights at this hotel after a tense business trip, mainly for relaxation and to “re-charge” my batteries. Four Seasons is a chain that is highly regarded by me. In fact I stayed at Four Seasons so often that I am their Byinvitation member. Surely it won’t disappoints? Read on.


Arriving

I booked a car from the Four Seasons to pick me up from the Westin and go to the hotel. It was a very short ride, perhaps not quite worth the money paid but when on holiday, I don’t like hassles or deal with reckless China taxi drivers. Upon arrival, I was escorted to the 70th floor lobby for check-in. The concierge manager introduced himself upon my arrival and helped me with the check-in process. I was upgraded to a suite which is very nice. However, upon arriving at the room, the keys don’t work. Actually a wrong set of keys and room number were assigned. This was rectified after 15 mins and I was escorted to my suite.


The Superior Suite

The suite is gorgeous, well decked out and appointed in luxurious contemporary style, with all the modern convenience and facilities. Measuring at 112m2, this suite has a huge living room, a dining area, large spacious bedroom with comfy sofas and walk-in closet next to an ensuite bathroom. Views from the 92nd floor where my suite is located is very nice, with wrapped around views expanding from the living area all the way to the bathroom. Unfortunately, the weather was very foggy during my stay so I had barely moments of glimpse at the “panoramic” views. Another problem is that no matter which room you stayed in, there are always large cylindrical slanting pillars intersecting the room, which is frankly an eye-sore, though I understand this is necessary due to the structure of the building. There are also pillars all throughout the lobby, the common areas like restaurants, bars etc.. A hotel of pillars…
The suite is as expected very comfortable. The bed is sumptuous with top quality linens and sheets. The bathroom is huge, with good water pressure, rain shower, a large bowl shape tub that can fit two and premium Bvlgari Green Tea toiletries. The air conditioner works well and there are also modern convenience like automated windows blinds etc. For suite rooms, there is also a Bose home theater system. Only glaring omission I noticed is the lack of a coffee machine though instant coffee is provided.



The Common Areas and Restaurants

I spent most of my time in the hotel and have tried nearly all the hotel’s various restaurants and facilities. Here are my assessment


Lobby Atrium Lounge

This is an all-day lounge that serves light meals, drinks and afternoon tea. On a good day, this will be a very cozy place to have a drink or snack while enjoying the view. I ordered a light wanton noddle soup but was rather disappointed with the food quality. The cappuccino coffee was great though. Atmosphere is good but gets rather crowded during the afternoon tea time. This place must be a popular hang out for locals as many of the guests appears to be non-hotel guests.

Rating : 3/5


Café Mondo

This is the Italian restaurant which also serves morning buffet breakfast. I only tried the breakfast. The food selection for breakfast is just OK, with all the usual generic choices. Food quality can be better as I find most of the selection rather generic and un-inspired. Service is OK, but not too attentive.

Rating : 3/5


Titan Bar

I went there for a beer. Like all bar/lounge, it is darkly decorated to give out a certain vibe and atmosphere. Since the bar is totally empty when I arrived, I helped myself to a seat by the window. Immediately I was told by one of the staff that seating with “view” carries a minimum cover charge of RMB800. I said if that is so I can move but she replied that since it was still early, I can take the window seat since there is nobody at the moment. Frankly, I don’t appreciate such comments. First, there is no one else in the bar and second, there is no view to enjoy either because the entire Guangzhou cityscape is covered in thick fog. If this is so, why she felt the need to lecture me about the minimum charge and then allowed me to sit there? I ordered a beer and a crab stick snack to go along. The bar remains empty for the entire 30 mins of my stay. Worse, they are playing sad music instead of funky and dancing music. The staff just sit around and chit chat with each other. After a while, I get bored with this place and quickly left.

Rating : 2/5


Catch Seafood Restaurant

This is a seafood restaurant and occupies the top 100th level of the hotel. I went there to take a look at the place and the restaurant attendant is so convincing that I eventually tried out a meal there. Ordered a lobster and foie gras dish. Food quality is excellent though the price is on the high side. Service was very attentive and perhaps the best of all the restaurants in this hotel.

Rating : 4/5


Executive Lounge

The Executive Lounge is located on the 99th floor and is a club level only lounge. The lounge is rather small but very well decorated and cozy. Among the benefits are free flow of drinks throughout the day, morning breakfast and evening cocktail, high speed internet and personalized reception and concierge service. Service is generally very good and the staff were pleasant and welcoming. Food quality is however, not as good as expected and variety is lacking. Not surprising because there is hardly any club guests patronizing the facility during my stay. Perhaps to entice hotel guest to try, the hotel include a one way free limousine transfer to the airport which works out to be a good deal for me. Without the bonus free airport transport, I doubt it will be worth the additional cost of RMB800++ a day.

Rating : 4/5 ( with the bonus free airport transfer )


Gym / Spa

I visited the gym regularly during my stay and this is one of the best hotel gym I have encountered in my travels. It’s very complete, including a full range of weight lifting equipment, treadmills and other exercise gears. The gym is spacious and also comes with a nice view. The gym attendant was very helpful and gave me some good advice and exercise tips. After the workout, I had a shower at the changing room and the shower facilities are great, with a huge overhead shower that can totally relax the body. There is also a sauna which I didn’t try. The swimming pool is still closed during my stay.

My room rate includes a Spa credit and I spent them on a head and shoulder massage even though I am not much of a Spa person myself. The massage is OK, but the masseur who is very talkative seems to be more interested in chatting then doing the massage. Regardless, it is a relaxing massage and the treatment rooms are well equipped and cosy. The atmosphere is great too with soothing and relaxing music.
Overall, service in this place is excellent.

Rating : 5/5 for Gym 4/5 for Spa


Service and Teething Problems

The Four Seasons Guangzhou is and has just opened in August. It shows through various teething problems I encountered, a first for a stay at Four Seasons.

1) The room keys were assigned wrongly. The front desk upgraded my booking but forgot to change the keys, thus involving long waiting time to swap keys and changing to the correct room.

2) The first suite room has a defective wireless internet connection. I was changed to another room which has the same problem. ( Didn’t they check the rooms before they let guests stay in? ). A third suite room did solve this problem eventually, so in the process I have to pack and move my stuff three times though helped by a friendly housekeeping staff.

3) The third suite room eventually also got problems. While wireless internet works, the sound system isn’t working. The iPod dock also isn’t working. Frontdesk sent a housekeeping staff who knows nothing about the components, then gave up after fiddling for half an hour and called the “technician” who also have no idea how to fix it and just waste time fiddling the equipment. Meantime, he was talking loudly to another person over the phone. Finally an experienced technician turns up and it was just a simple wiring problem. I complained to the Manager on duty as the whole woo-ha took almost two hours to fix. To her credit, she apologized profusely and did managed to get the experienced technician to come to my suite room to fix the problem. I just wondered why can’t they get the correct person to come from the first instant?

4) The housekeeping is not very meticulous. I found many toothpicks left by the previous occupant littering the floor of my room that were not cleaned out even on the second day. I did not complained though.

5) The Executive Lounge staff got the bill all wrong during check-out. Took them more than 20 mins to sort out the problem and I have to teach the staff how to organize the billing correctly. This is indicative of poor training.



Internet Problems – BIG ISSUE for me

The Internet connection in this hotel is very problematic. While the published speed of the so called “high speed internet” option is technically fast, so many popular websites were not accessible during my stay, including yahoo, google, youtube, facebook and even the business website Bloomberg. Even worst, accessible websites always takes a long time to appear in the browser and I have tried multiple device with the same issue. When I complained, I was told that “overseas websites are sometimes not accessible due to China internet laws”, which is totally unacceptable. It is true Internet service in China is censored and some sites are not assessable but not so many sites and I did not encounter such problems when assessing the internet from other China hotels. As a techie kind of person who always likes to be constantly “plug-in”, this is downright annoying. The hotel’s internet provider appears to have a very aggressive firewall or blocking function. For some guest, they might be able to overlook this issue but not for me. Because of this reason alone, I will not return to stay at his hotel unless they fix this problem. Two Big thumbs down for the hotel and they need to look into this immediately and urgently.


Location

The hotel is located within the Guangzhou IFC complex but this is not to be confused with the glamorous IFC locations in Shanghai or Hong Kong which are fully integrated compounds with acres of high-end shopping and restaurant selections. Instead, the IFC complex in Guangzhou is basically an office tower, with a “friendly shop” next door that has nothing appealing which you can’t find in a basic department store. Basically, the hotel is located in an “office area” which does not have much appeal. It’s rather boring and sterile.


Conclusion

The hardware of the hotel is basically good. The impressive lobby, the luxurious rooms and on a good day, the view all serves to impress. The upgrade extend to me is very generous and much appreciated. However, looking more in-depth and one can noticed the problem surfaces. The lackluster F&B, services issues and worst, the internet connection means this is not the hotel to recommend at the moment. It is a pity because this hotel has so much potential. I am inclined to give it a 4/5 if the service issues and internet connection problem weren’t so serious but I had to give it a 3/5 in view of all these problems.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Philippines
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 26, 2012 via mobile

the hotel is a 5 star hotel with big rooms and big comfort rooms..a big plus is a free internet during your stay..a bit pricey but you will love the room especially the king sized bed. the hotel is newly built with a great view of the city. it occupies the 70th to 100th floor and the lobby is just awesome.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Guangzhou

Address: No.5 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2,820 Hotels in Guangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Guangzhou 5*
Number of rooms: 344
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