I've always enjoyed staying at Mandarin Oriental hotels as each of them has its own unique charm yet maintains the same high standard in service. I was very pleased to have stayed at the new Mandarin Oriental in Guangzhou with a good deal and a nice room upgrade. The hotel design is clean and classic. I usually don't like hotels with dark color tones but this one gives me the right solid feel. I especially enjoyed sitting at their Loft bar. The room we had was nicely cut into two areas with huge windows surrounding our bed. You can imagine how lovely it must feel when the sun is streaming down.
Of course this doesn't mean the hotel is 100% perfect. I didn't understand the meaning of having the second sink in a complete different design. I suppose it would have been nice if the sink functioned well but the truth is the water kept splashing out. Don't expect any lady to like using that sink. Their shower drainage was also not working properly. I told this to the management and it seemed like they were well aware of this situation.
I also felt that the quality of their breakfast wasn't very high. I didn't get a chance to try a meal in their restaurant , therefore their breakfast was the only food I can comment on . It wasn't just the food quality that didn't match the hotel , the variety and staff service also seem to be lacking some competiveness to other good hotels.
The biggest disappointment though came from their spa. When it comes to spa and massage or any other well-being treatment people immediately think of Thailand. I must say the best massage I've had was at the Mandarin Oriental in Sanya. I really thought this one might be at least close to what I had in Sanya ....but then.... I've had enough of spas and massages to come to understand it's certainly not just about being in a luxuriously designed room, or have the masseuse asking how is the pressure or wether you like the smell of the essential oil. It's all about techniques! No guests would feel their money spent matched a good value if they could get the same result from a street massage chain.
Other than these personal opinions listed above, I did again enjoy my stay with Mandarin Oriental. Their staff was generally polite ( except for one evening on duty front-desk) and helpful even detailed to the security guard. I especially liked their front desk manager Lynny who initiatively asked my comments and critics. Every guest might encounter any difficult situation possible but what's more important to me is the attitude I receive from the hotel.
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