We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Another great Westin” 4 of 5 stars
Review of The Westin Pazhou

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added The Westin Pazhou to your Saves list
The Westin Pazhou
5.0 of 5 Hotel   |   No.681 Fengpu Middle Road, Haizhu District, Guangzhou 510335, China   |  
Hotel amenities
Ranked #25 of 2,820 Hotels in Guangzhou
Shenzhen, China
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Another great Westin”
4 of 5 stars Reviewed July 9, 2014

To me all Westin hotels in China are the same. They are all simple 5 star hotels with a decent price and a simple design. This Westin is no different. The rooms are generously sized with big bathrooms. Beds are great as always. My suite had a foot massager. The lobby is a bit bland and needs more setting area. Service was OK, but I have had better from a Westin hotel. Overall, if you need to go to the exhibition center, this is by far your best option. Otherwise, it is 20 minutes from anything else in Guangzhou.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alice C, Manager at The Westin Pazhou, responded to this review, July 11, 2014
Dear Yosef N,
Thank you for taking time to review The Westin Pazhou and it is truly glad to know you enjoyed your stay here. As a business hotel possessing the direct access to Canton Fair Complex, we commit to deliver outstanding service to all valuable guests, especially when they are attending a fair. Sincerely looking forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

132 reviews from our community

Traveler rating
    66
    47
    8
    9
    2
See reviews for
1
7
1
90
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
New Jersey
Senior Contributor
36 reviews 36 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 1, 2014

I traveled with 7 other people from my company and decided to stay in the Westin for the Canton Fair. It was such a pleasure to be able to walk from the hotel to the fair and back without having to find a cab or bus after a grueling day at the fair.

We had staggered arrivals but every room was ready as we needed them. Check in was pretty smooth. As always, there is extra paperwork and slow communication that slows the process down but overall it was as expected. The staff trys hard but seems to be one step behind instead of one step ahead.

The accommodations were beautiful. The rooms are very roomy and have floor to ceiling windows with wonderful views of the River, the Fair, or the city. I had a corner room... Simply spectacular with wrap around windows giving me almost 180 degree views.

The food in the hotel is decent and they have a nice western style breakfast with an Asian flare. Another down side is that the hotel is kind of far frmo anything else. So if your coming in as a tourist, your going to have to take a taxi as the hotel is not situated near anything other than the canton fair grounds. The roof top bar is very cool to hang out in for a drink.

As always, the Westin beds are super comfortable and the pillows are firm enough yet soft enough.

Overall, the location is a 5 for me but I can see how its not convenient for any other purpose. The rooms are modern and clean - which is tantamount to anything else. The service is decent and the ambiance is nice.

Room Tip: Get a corner room for more windows and what seems like a larger room (probably due to the windows)
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alice C, Manager at The Westin Pazhou, responded to this review, July 4, 2014
Dear NoahTrop,
Thank you for staying with us during Canton Fair and taking time to share your experience with us. The Westin Pazhou enjoys direct access to Canton Fair Complex and it will be a perfect choice for trade fair attendees like you. We are glad to learn that you enjoy the 180 degree view in your room, food in hotel and the Panorama Bar on the roof top. We are also glad to know you’ve enjoyed the Westin’s renowned Heavenly Bed®. Like all Westin hotels, The Westin Pazhou dedicates to provide personal and instinctive service and bring renewal to every guest. We sincerely look forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 31, 2014

Originally wanted to stay at the Westin in Tian He District but mistakenly booked this one, we stayed here anyway.

As always, staying at Westin is a pleasure - large and comfortable room with view of Pearl River, high quality bathroom amenities, writing table with adequate sockets and ports. Staff were attentive and always had a smile on their face, which is not common in Mainland China!

We arrived at around 3 – 4pm and disappointed to find that both Japanese and Chinese restaurants were closed, so we had tea buffet at the lobby café. Coffee was ok but could do better, choices of food were very limited especially not enough savory snacks such as sandwich. Breakfast buffet was completely different, there were a large variety of Chinese, European and Japanese food that everyone could get what they want.

Another issue was transportation, as the hotel is quite far away from city centre, we had to rely on taxi. Taxi drivers often missed the entrance of the hotel because the sign post is not large and clear enough. It would be better if the hotel could provide shuttle bus service to and from city centre.

Room Tip: Upgrade to premium rooms which have a view of Pearl River, it worths!
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alice C, Manager at The Westin Pazhou, responded to this review, June 3, 2014
Dear TravelWorldBug2012,
Thank you for taking time to share your detailed stay experience with us. We are glad to know that you’ve enjoyed the stay. And we really appreciate your feedback regarding the afternoon tea buffet and transportation. We would share your feedback with relevant departments. Like all Westin hotels, The Westin Pazhou dedicates to providing personal and instinctive service and bringing renewal to every guest. Look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macau, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 28, 2014

The staffs are nice, room is big and well design, but the location is a little far away if you don't drive a car.

The restaurant is not the best in town, but you won't stick in the hotel room for in room dinning, you can just go around the town and there are pretty much nice Chinese restaurant around.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alice C, Manager at The Westin Pazhou, responded to this review, May 30, 2014
Dear Guest,
Thank you for your kind words and recognition towards The Westin Pazhou. In fact, your nice compliments will be a great encouragement and inspire us to constantly deliver personal and instinctive service, bringing renewal to our valuable guests. Sincerely looking forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 2, 2014

The hotel itself is wonderful, quite modern and very grand as most 5 star hotels in China are. The staff were not as attentive as other Chinese hotels I have stayed in but it wasn't a huge issue.
The rooms were clean and the food in all F&B outlets was quite good.
Location wise I would only stay here again if i was attending something at the convention centre otherwise would look for a hotel closer to the city centre.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alice C, Manager at The Westin Pazhou, responded to this review, May 5, 2014
Dear Riding-Giants,
Thank you for taking time to review The Westin Pazhou. We are glad to learn that you enjoyed our rooms and food. As a business hotel possessing the direct access to Canton Fair Complex, we commit to deliver outstanding service to all valuable guests, especially when they are attending a fair. Sincerely looking forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte Amalie, null, United States
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 27, 2014

Really, this hotel is superb. It's location is excellent of course. And the food was quite good. The decor is up to date and quite stunning (especially the lobby). However I did run into some hiccups. First, while using the room phone to call down to the lobby, the call was dropped twice, as if it was a cell phone. Next, on 3 occasions the elevators had issues. The first experience, it got stuck on the 42nd floor and would not go down. The second issue was for some reason my card would not read in the elevator to select my floor. I went back to the lobby and they told me my card was fine and I said it was not working. So the attendant escorted me back to the elevators and of course it did not work and we had to go back to the front desk to get a new one. The third problem was just like this last one but on the fifth try or so it worked. The last concern I had was: as expensive as the buffet was (about $60 USD for lunch) coffee and tea should have been included. Coffee was included for breakfast ($35). All in all the hotel was great. The only real reason I gave 4 instead of 5 stars is because I stayed at the Ritz-Carlton here before and that is 5 stars. Also, the staffs' English was pretty bad for a hotel of this quality.

Stayed April 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alice C, Manager at The Westin Pazhou, responded to this review, April 29, 2014
Dear Colby S,
Thank you for taking time to share your experience with us. We feel indeed grateful to see your nice words towards hotel location, food, and decoration. It is regrettable that some of the condition might not meet your expectations. All your feedback will provide our hotel with valuable information that we can review to improve in the future, and we will make sure that your next visit will meet all of your expectations. We look forward to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Top Contributor
122 reviews 122 reviews
76 hotel reviews
Reviews in 61 cities Reviews in 61 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed April 16, 2014

The location is what makes this hotel great. Elevator to the third floor across a short walkway and you are in the caton fair. No security queues as this entry is only for Westin guests. Rooms are spacious and modern with great views. Corner rooms have a great view with glass on two sides

Room Tip: all the rooms are very good
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alice C, Manager at The Westin Pazhou, responded to this review, April 18, 2014
Dear WildcatNZ,
Thank you for staying with us during Canton Fair. The Westin Pazhou enjoys the enviable position of being the only hotel with direct access to the Canton Fair Complex. We hope this could offer Westin guests unique benefit and help you work well. We glad you like our rooms and your kind words encourage us a lot. Looking forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Westin Pazhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Pazhou

Address: No.681 Fengpu Middle Road, Haizhu District, Guangzhou 510335, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Guangzhou
#15 Spa Hotel in Guangzhou
#24 Luxury Hotel in Guangzhou
#101 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Pazhou 5*
Number of rooms: 325
Official Description (provided by the hotel):
The Westin Pazhou enjoys the enviable position of being the only hotel with direct access to Guangzhou International Convention & Exhibition Center - home of the Canton Trade Fair, and also ajoining major corporate offices in the Pearl River New City and the new Guangzhou landmark- Canton Tower.Find residential-style comfort and enticing style in our 325 spacious guest rooms and suites with views of the Pearl River or dazzling city skyline. Enjoy the finest high-tech amenities and wake up refreshed in a signature Westin Heavenly Bed®. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Tingo, TripOnline SA, Despegar.com, Travelocity, Starwood APAC, Ctrip TA and Odigeo so you can book your The Westin Pazhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Pazhou Guangzhou Hotel Guangzhou

Owners: What's your side of the story?

If you own or manage The Westin Pazhou, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.