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“An Average Westin” 3 of 5 stars
Review of The Westin Pazhou

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The Westin Pazhou
5.0 of 5 Hotel   |   No.681 Fengpu Middle Road, Haizhu District, Guangzhou 510335, China   |  
Hotel amenities
Ranked #25 of 2,818 Hotels in Guangzhou
JAKARTA
Top Contributor
104 reviews 104 reviews
99 hotel reviews
Reviews in 32 cities Reviews in 32 cities
476 helpful votes 476 helpful votes
“An Average Westin”
3 of 5 stars Reviewed December 4, 2012

I had a business trip to Guangzhou to attend a trade exhibition and choose the Westin Pazhou for it's location and competitive room rates. The hotel is one of the so called exhibiton hotel and is connected to Area C of the massive Canton Exhibition Centre.

Arriving

I book a hotel car to pick me up from airport to the hotel. The journey takes about 45 mins. Upon arrival, there is no escort to room and I checked in at the front desk. Check in took longer than usual.


The room

My room is a Executive Club room. The room is quite spacious at about 45 m2 and has a open concept bathroom. There is a LCD tv but no dvd player. The workdesk has a plug and play panel but is littered with manuals and the hotel's promotional leaflets. The bed is the Westin Heavenly Bed which is just ok for me as I have experienced much better bedding elsewhere. The lighting is adequate and the aircon works and the room is also quiet, great for business travelers. Unfortunately, the internet access is very slow.

The hotel is very new, but it is evident that there are a lot of corner cutting and use of inferior materials and bad workmanship. For example, the hangers just broke apart when I hang up my heavy coat and the power panel literally creeks and threaten to give way when I try to remove my laptop charger.


The common areas

The restaurant has three restaurants, a coffee house serving buffet, a Japanese restaurant and a Chinese restaurant, all very expensive. I only tried the buffet and selection and food quality is lacking. The breakfast, as typically Westin, is very good, with freshly baked pastries, selection of local breakfast items such as hot porridge and noddles and others. Tips : for a great breakfast, wake up early where everything is fresh.

As I booked a club room, I have access to the Executive Lounge which serves breakfast and happy hour cocktail as well as all day free flow of beverages, ideal for business travelers wanting to conduct business meetings in the hotel.


Service

Service is just ok, typically of a budget rate business hotel. Although the Westin is rated 5 star, one should perhaps tone down the expectation. Typical of most hotels in China, staff usually does not do more than required. In a few cases, service is slow and needs chasing.


Conclusion

This is a cookie-cutter business hotels, typical of many hotels you find in China. It's strength is its location and proximity to the exhibition centre so one can save about an hour a day of traveling. However, with Guangzhou's public transport modernizing rapidly, it is not much of an advantage either. The hotel does gets most of the basic right for business travelers, like a comfortable bed, spacious workdesk. The only major complaint is the internet which while free for all guests is very inconsistent.

Overall, the hotel is just ok and does not impress me in any way. It is worth a try if the main purpose of your trip is to attend the exhibiton and you can get a good rate. Otherwise, there is not much to recommend. 3 star our of 5.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, December 5, 2012
Dear BENLEE123,

Thank you for taking time to share your detailed stay experience with us, especially the sincere suggestions. We are glad to know that our direct access to Canton Fair Complex has provided you convenience during your business trip. And we are also thrilled to learn your expectations as a frequent traveler, so that we could improve our service constantly. Like all Westin hotels, The Westin Pazhou dedicates to provide personal and instinctive service and bring renewal to every guest. Hopefully, you could be impressed by our improvements during your next stay!
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132 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
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English first
Mexico City, Mexico
Top Contributor
223 reviews 223 reviews
86 hotel reviews
Reviews in 54 cities Reviews in 54 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed November 18, 2012 via mobile

Pros: this hotel achieves to have all the Westin amenities, standards and things that make me choose a Westin: 24 hrs. gym, excellent toiletries, flavored water in the lobby, affordable luxury, and a decent service. The free breakfast is good enough for a short stay (easily to get tired). If you are visiting any Expo nearby this place rocks.

Cons: I'm a bit disappointed with some aspects of the service, during check out they wanted to charge me thus if mini-bar that didn't take, also at evening the cleaning staff is loudy outside the rooms. The wifi is terrible, no matter if its free but should work properly. Please be aware that you will be next to the Expos but far far away from Guangzhou.

In sum, I'll stay again here, they only need to fix minor issues.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, November 19, 2012
Dear draghignazzo,
Thank you very much for taking time to review The Westin Pazhou. As you mentioned, The Westin Pazhou enjoys direct access to Canton Fair Complex and it will be a perfect choice for guests coming for expos. At the same time, your suggestions are highly appreciated. We would love to learn guests’ expectation in order to improve our service constantly. We sincerely look forward to your next stay and making it a complete renewal. ¡Gracias!
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Los Angeles, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 1, 2012 via mobile

I have stayed in this hotel for one weekend and found it is fabulous. the rooms are nice and clean. staffs are friendly and knowledgable. the major lobby looks grand. however just that the bathroom is not as big as I thought. overall a good stay

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 30, 2012

As our readers have come to learn we are direct and to the truth. Westin Pazhou is a top rated hotel in our book! The team, rooms, club lounge, and management are amazing and go out of the way to make you feel at home. We highly suggest this hotel while in Guangzhou.....

Room Tip: The Taste Food is rather tasty...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, October 31, 2012
Dear Warren K,
It is truly glad to know you enjoyed your stay at The Westin Pazhou. It brings inexpressible delight to all our hotel staff when you mentioned our hotel as your home in Guangzhou. It is our pleasure to constantly offer personal and instinctive service to you and all our valuable guests. We sincerely look forward to seeing you again the next time when you’re in Guangzhou.
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Burlington, Canada
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 23, 2012 via mobile

The Westin has definitely improved and is ready for clients attending the Fair. The rooms are very business friendly and comfortable, and the FB has really picked up it's game.
Sitting in the main floor reataurant eating a la carte and the food and service were great.
Definitely the place to stay while at any show at the Pazhou Fair.

Stayed October 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, October 25, 2012
Dear Ian T ,
Thank you for all your kind words and recognition towards The Westin Pazhou. As the only hotel with direct access to the Canton Fair Complex, we try to improve our service in every aspect and provide more renewal experience to our valuable guests, especially business travelers. And your kind feedback has always been a great encouragement for us. We sincerely look forward to your next stay with us soon!
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Guangzhou, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 18, 2012

We visited the Canton Fair this week and stayed at this hotel for the first time. Our travel plans changed and we enlisted the help of Connie Pan in the Executive Lounge to change our reservations and other hotel bookings. Although it was a very detailed and arduous task to sort things out, she did it with a smile and very efficiently.
Many thanks for taking the stress out of our day. Great work....great lady!

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, October 22, 2012
Dear Douglas B,
Thank you for staying with us during Canton Fair. The Westin Pazhou enjoys the enviable position of being the only hotel with direct access to the Canton Fair Complex. We hope this could offer you great convenience and help you work well. It’s glad to know our Westin Executive Club Lounge has been helpful during your stay. Your kind words will be a great encouragement for us. Looking forward to your next stay with us!
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kuurne
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 7, 2012

This hotel has the best location, linked to the Pazhou Complex in Guangzhou, ideal when you are visiting trade fairs. Wouldn't recommend this hotel for tourists.
Stayed in a Premium Room on the 36th floor, room 3615, ideal room with superb view on the river and the skyline with access to the executive floor on the 40th floor.
Executive lounge is among the best I have experienced in a Westin Hotel - friendly staff, great drinks and fingerfood. I can also recommend the buffet, all day restaurant -great seafood, oysters, crablegs, and price is very reasonable
Good spa - prices for airport pickup are very expensive. Just dissapointed that they charged me a half day room because I checked in at 10.15 AM after a night flight - never experienced this in a Westin Hotel as a Gold SPG Member. Check in is only as from 3:00 pm which is late for a business hotel - they should be more adaptable to the business traveler.On the other hand, they gave me a late check out till 6:30 pm. Nevertheless, I don't find it a good commercial decision - if valued members are checking in earlier and the hotel has not a high occupancy, than what one should do to make a customer happy.

Room Tip: Higher floor - very quit, superb view, - room 3615
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selina C, Manager at The Westin Pazhou, responded to this review, September 9, 2012
Dear busybiss,
Thank you for taking time to share your Westin experience with us. The Westin Pazhou enjoys direct access to Canton Fair Complex and it will be a perfect choice for trade fair attendees as you mentioned. We are glad to know you enjoy the city skyline room view, executive lounge service and fresh food in Seasonal Tastes. And also, your recommendation is highly appreciated and it will be very helpful as we improve guests experience for business travelers. We sincerely look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Pazhou

Address: No.681 Fengpu Middle Road, Haizhu District, Guangzhou 510335, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Guangzhou
#15 Spa Hotel in Guangzhou
#24 Luxury Hotel in Guangzhou
#98 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Pazhou 5*
Number of rooms: 325
Official Description (provided by the hotel):
The Westin Pazhou enjoys the enviable position of being the only hotel with direct access to Guangzhou International Convention & Exhibition Center - home of the Canton Trade Fair, and also ajoining major corporate offices in the Pearl River New City and the new Guangzhou landmark- Canton Tower.Find residential-style comfort and enticing style in our 325 spacious guest rooms and suites with views of the Pearl River or dazzling city skyline. Enjoy the finest high-tech amenities and wake up refreshed in a signature Westin Heavenly Bed®. ... more   less 
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Also Known As:
The Westin Pazhou Guangzhou Hotel Guangzhou

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