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Hilton Guangzhou Tianhe: Traveler Reviews

5.0 of 5
No.215 Linhe Xiheng Road, Tianhe, Guangzhou 510500, China
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Hilton Guangzhou Tianhe
Ranked #8 of 2,033 hotels in Guangzhou
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147 reviews from our community

    Trip type
Traveler rating
    69
    63
    13
    2
    0
Date Rating
Philippines
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Great Business Hotel”
4 of 5 stars Reviewed November 5, 2012

A beautifully appointed hotel with good service. Rooms have everything you need apart from being a little dark. Remember to take your Room Key card holder with you otherwise Housekeeping will not let you into the room. Excellent Breakfast if only a bit difficult to navigate! Definitely an excellent place to stay in doing business in Guanzhou.

Room Tip: Try and get a room further away from the lifts as they are bigger.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask ETinRP about Hilton Guangzhou Tianhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review
November 7, 2012
Dear Honored Guest,

Greetings from Hilton Guangzhou Tianhe.

We are delighted you have chosen to stay with us and trust you are satisfied with our service. Actually, even if guest forgets taking the card holder, we still provide guest with access to his/her room.

All Team Members at Hilton Guangzhou Tianhe are looking forward to welcoming you again.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Improved greatly”
5 of 5 stars Reviewed November 5, 2012

We stayed here 6 months earlier for the Canton Fair and found it to be quite good but with room for improvement. Well we stayed 4 nights in October and all i can say is EXCELLENT. The staff is more cohesive and the service is now legitimately "5 star". The shuttle arrangements for the fair were much improved and the quality and experience of the staff in general is to be commended. The Executive Floor food was very good and the personnel literally could not do enough for you. Will definitely stay here again.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask George66052 about Hilton Guangzhou Tianhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review
November 7, 2012
Dear Honored Guest,

Greetings from Hilton Guangzhou Tianhe.

We are delighted you come back again and stay with us.It is our great honor to receive your recognition on our service improvement. We are committed to offer each guest distinguished stay experience with excellent service.

All Team Members at Hilton Guangzhou Tianhe are looking forward to welcoming you again.

Best Regards
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Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
“I like the location”
4 of 5 stars Reviewed October 31, 2012

located at the heart of Guangzhou city I could not complaint more. the location makes me easy to travel to many places. the hotel itself was full of westerners due to the trading fair it is holding right now. the room did not have a very stylish design however the service was absolutely great. the price was $2.5k which I think is reasonable during the peak season.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Bradbradblack for Guangzhou
Ask Bradbradblack about Hilton Guangzhou Tianhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review
November 1, 2012
Dear Honored Guest,

Greetings from Hilton Guangzhou Tianhe.

We are delighted you have chosen to stay with us and trust you are satisfied with our service.Thank you for choosing us for your Canton Fair Period Stay.

All Team Members at Hilton Guangzhou Tianhe are looking forward to welcoming you again.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY state, USA
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“Guangzhou business trip”
5 of 5 stars Reviewed October 30, 2012

Visited this hotel in April during a quick trip to southern China for business. The hotel is relatively new and cab drivers are not that familiar with it yet. Taken to the Westin from where we were redirected!
Hotel is nice - found staff friendly and helpful. Rooms are spacious and well appointed. Location is good with train station and retail close by. The spa was nice albeit a little pricey. Overall, I would rate it as a good 4 star hotel.
Just FYI - about a 45 min cab ride to airport.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by RacyNY for Guangzhou
Ask RacyNY about Hilton Guangzhou Tianhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review
November 1, 2012
Dear Honored Guest,

Greetings from Hilton Guangzhou Tianhe.

We are delighted you have chosen to stay with us and trust you are satisfied with our service.Moreover, we will work hard in local market awareness to let more taxi drivers get familiar with our location.

All Team Members at Hilton Guangzhou Tianhe are looking forward to welcoming you again.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“My best Hilton experience in China”
5 of 5 stars Reviewed October 15, 2012

Very convenient location: can be reached from the airport by subway with 10 minutes walk, the Guangzhou East station for Shenzhen and Hongkong is also a 10 minutes walk. The service was the best I received in any Chinese Hilton, including Beijing Wangfujing. In the Executive lounge, they remembered my name and my preferences for breakfast, even entertained my guests for some minutes while I was called away. The Executive room was contemporarily decorated, certainly not dull and a pleasant experience (except that there are too many lights with unclear controls, one of them not going out all night, but repaired within 10 minutes after reporting). I can recommend all their restaurants and their outdoor swimming pool in the 4th floor was also pleasant. The checkout was in less than 3 minutes.

Room Tip: The Executive Lounge is worth the extra cost. Breakfast there is very agreeable, it is an excellent...
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask hansshanghai about Hilton Guangzhou Tianhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review
October 18, 2012
Dear Honored Guest,

Greetings from Hilton Guangzhou Tianhe.

We are delighted you have chosen to stay with us and trust you are satisfied with our service. Thank you for your consistent support on Hilton Hotels and HHonors. And we are pleased that you and your guests fell respectful in our hotel and get impressed by our service and facilities.

Thank you for your recommendation. Our hotel is located in the center of Tianhe Business District, just 15 minutes walk distance to Guangzhou East Railway Station, IKEA and Citic Plaza. There are 6 Food and Beverage outlets providing fine dinning experience and serving Asian, Italian, local cuisines to all hotel guests.

All Team Members at Hilton Guangzhou Tianhe are looking forward to welcoming you again.

Best Regards
Report response as inappropriate
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Additional Information about Hilton Guangzhou Tianhe

Also Known As:
Hilton Guangzhou Tianhe Hotel Guangzhou
Hilton Guangzhou Tianhe Hotel
Address: No.215 Linhe Xiheng Road, Tianhe, Guangzhou 510500, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 2,033 hotels in Guangzhou
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Conveniently located in Guangzhou’s central business district, Hilton Guangzhou Tianhe is just 40 minutes by road from Baiyun International Airport and a few minutes away from a transport hub that provides a 20-minute Metro ride to the airport, speedy train and bus links to Shenzhen and Hong Kong. The 498 spacious guestrooms and suites offer the very latest amenities and comforts designed to make your stay carefree and relaxing. Each room is tastefully decorated in contemporary design, while floor-to-ceiling windows provide unrivalled views of the city’s skyline. Wireless internet access, high definition TV and DVD player round out the Hilton vision of giving guests innovative retreats that embrace a sense of well-being. ... more   less 
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