I will NEVER stay in this hotel again. I had nearly the worst hotel experience, certainly the worst Hilton experience, in all of my extensive travels. Firstly, check in required more than 30 minutes, and the reservations were not what I had booked. It was 10:20 pm and I wanted an adult beverage while I did some work. I was told the lobby lounge was still serving. I entered the lounge at 10:30 and was told the lounge was closed. I expressed my displeasure to the front desk manager, the individual who told me that the lounge was still open. I then went to the executive lounge, which was open until 11:00, no adult beverages served. I had the bottle of wine in my mini bar!
Around midnight, the bed, walls, floor, etc. began to vibrate. This lasted some 20-30 minutes. Shortly thereafter, a noxious odor filled the room. I suffered it for about 30 minutes until I began to feel ill. I called the front desk several times but no answer. I got dressed, packed, and went to the reception to get a different room. The second room smelled worse than the first, so off to another floor. They finally put me in a room with two small beds, I had booked a king.
After a miserable nights sleep, which was far too short, I went again to the front desk to get a different room. As none were available, I went for breakfast. The selection was abysmal and the quality...inedible. I then was given a new room. I had some work to do prior to going to work and I needed internet to do so. It took 25 minutes to finally get connected (they had to put a router in my room!) by which time it was too late to accomplish what I needed to do.
We (I was there with 3 others) decided to check out. That took another 30-40 minutes, and, as it turns out, was done incorrectly as one room was omitted. They contacted me after leaving and asked to charge my credit card.
On every level, at every opportunity, this hotel failed to meet their mandate.
- Official Description (provided by the hotel):
- The contemporary Hilton Guangzhou Baiyun hotel is only a 20 minute drive from Guangzhou Baiyun International Airport. Located next to the Baiyun Exhibition Center, closed to the Guangzhou wholesale Market and train Station,Set at the foot of the Mountain Scenic Area, this New Baiyun City hotel is located in the dynamic, new Wanda Plaza, which is home to a high-end mall and just 8 minutes from the Guangzhou Central Business District.308 spaciousGuest Rooms and Suites at this Guangzhou hotel feature Hilton Serenity Beds and high-speed internet access. Featureing more than 3220 square meter world class meeting space with 10 flexible function rooms which offer the very latest in audio/visual technology, or choose the 1500 square meter pillarless grand ballroom for larger occasions. Our business center has a wide range of amenities and services to help you execute the perfect event.Be spoiled for choice by the selection of cuisines on offer in our 6 tempting food and beverage venues. Enjoy breakfast in the family-friendly Senses, savor fine dining in Red and unwind with friends in the relaxing Rocks Bar of this Guangzhou hotel. Keep fit in our 25m indoor swimming pool or indulge in a treatment in our luxury Spa. ... more less
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