looking to support the Hilton chain, we stayed at the Baiyan hotel. WARNING!!! before getting into a cab, makes sure that the cab driver knows where the hotel is located. The hotel is relatively new and in a somewhat isolated area. We had the cab ride from hell with cabbie having great difficulty finding the hotel.
The hotel itself is new, clean and acceptable. As it was Harvest Festival, the lounge / bar was closed and the service in the lobby bar was underwhelming. After the cab ride, that was disappointing!
My wife and I had a couples massage at the spa which was most enjoyable. I would not rate this as a 5 star and i prefer the Hilton in Tianhe area to this one - stayed there during April business trip. However, Baiyan Hilton more convenient for the airport.
I would not rush back to this hotel but would probably put up with a longer cab ride and stay at Hilton Tianhe on future visits.

Our initial room had a horrendous mouldy smell. We complained about it in the morning and were told that room service will deal with it. When we got back to the room at night we felt the smell had remained. Upon calling room service they sent room service to "Fix the problem" however they just ended up spraying air freshener in the room. This did not resolve the problem and within a few minutes the mouldy smell remained. We called again to complain this time we changed rooms however this process took 45 minutes to complete so was the last thing i wanted to do late at night.

Other than the initial room problem it was a pleasant stay and a very nice hotel.

For would be travellers i would tell them to be cautious with taxi drivers as every one i encountered seem to want to rip me off. Getting to the hotel from the airport cost me 103 RMB including toll which the hotel staff later told me was a little high. Going back to the airport cost me 85 RMB including toll as i was a lot more cautious using iphone maps. The taxi driver initially refused to give me the receipt, then tried to persuade me that toll cost around 50RMB which it didn't as it only cost around 15RMB. It's not a lot of money at the end of the day however i am a firm believer that tourists/foreigners should not get ripped off. During my stay i was told one couple had been charged 700RMB by taxi drivers to get from the railway station which is absurd as they were charged over tenfold what the cost should have been.

These unscrupulous taxi drivers unfortunately seem to be a common place so you should request for the toll receipt as well as taxi receipt. The taxi should only cost around 85 RMB and a maximum of 100RMB if the taxi driver takes a slight detour coming to/from the airport. Any more than that and they really should be reported.

I stayed there for four nights visiting the Canton fair. I was hesitating trying a new hotel in a completely new area of the town, which a have been visiting for the last 21 years, but after staying there I can tell it is the best hotel I have stayed in Guangzhou and it will surely be my first choice for future trips.

We had an executive room which was very nice, spacious and well taken care of and with beds so compfortable that "called" you to go to sleep early. I think the beds are among my 2-3 best hotel beds I have slept on. The executive lounge also a very good experience, with a nice view of the surrounding area, attentive and smiling staff and a good selection of finger food to relax after work.

The gym facilities are very well equipped and the indoor pool and sauna perfect for relaxing after a long business day.

The breakfast and dinner buffet have many choices, but I felt they are not up to the standard of the rest hotel facilities & services. Having visited other Hilton hotels around the world I expected something more. Actually, both nights that we had the buffet dinner I found out that my choice of meat to be grilled (among 3 choices, one pork, two beef steaks)was finished when I asked for it, although the second time it was only before 8 p.m., the restaurant closing at 10:00 pm!!! When I complained I realized that the cooks had taken away the steaks from the buffet (on a table behind them) leaving clients with only one choice.

Hotel is far from the city centre, which was o.k. for me, but might not be appreciated by others, who prefer to get around and see things.

Communication with the staff is sometimes difficult (in all facilities except for the front desk and the concierge) but not to create a problem.

Overall a really nice stay.

The car ordered to collect from the airport was the beginning of a lacklustre stay!It didn't arrive!
Great room and bathroom but in a location so far away from the centre it needed to be.
As with other reviews the big problem is lack of English especially in the dining rooms...
Reception competent but requested a deposit in advance for the whole of the two night stay.
Only two restaurants in such an out of the way location very poor with the suggestion try the nearby shopping mall.
This is not a five star hotel but with a five star price.
I will not be staying again however the operations director was really helpful and his patience should be commended.
This is a very competitive market so needs to improve and make sure your room does not face the very noisy road,