As others have mentioned, it is extremely well located. As someone who travels extensively, I can only surmise that the negative reviews were from when the hotel first opened and, perhaps, the staff was not well trained. My stay was very nice, the staff were very accommodating and the stay was pleasant.
The room itself was very well appointed with what are, for many Asian hotels, luxury items. The bathroom (see pictures) has a full compliment of personal items nicely laid out and even has a scale. It also had a 3-D picture of a bunny, a very Asian touch. Bunny picture aside, the bathroom was very comfortable. The shower is glass enclosed and, of course, there is a privacy screen to pull down if someone is sharing your room.
The room has a hospitality setup of teapot and teas and a full mini bar (reasonably priced). It also has other personal items for sale on the mini bar. The cups and utensils were clean and nicely stored. The closet had a safe and 2 robes for your comfort.
The lobby areas were very nice. I am not certain if the floor which I was on was special but there was a nice sitting area outside of my room (see picture) and the waiting area by the elevators were also comfortable and neat.
Breakfast was a full Asian and western affair, with a chef making omelets. Besides the relatively small western breakfast selection (cereals, toasts, yogurt, etc.) there were at least 8 steam trays of Chinese foods including noodle dishes, vegetable dishes and congee (porridge). As in most Chinese hotels, breakfast foods are more typical of a western lunch or dinner. You won't leave hungry.
The room itself was large, the beds were comfortable and the desk / work area was ample.
About the only issue I had was the the wi-fi did not work in my room, it did work in the room of my colleague, just one door down from me. It was not that important to me so I cannot tell you how they would have resolved it, as I did not complain.
The room rates, as listed are 1080 RMB (currently about $171 US) 1280 RMB for a business room (currently about $200 US) up to 2380 RMB ($377) for a Deluxe Suite (with 3 options in between) and the VILI suite for 6800 RMB, over $1,000. I'm not sure what that is but given what I got for what I paid, I can only guess it would be amazing.
However, my Chinese colleague who arranged for this room got us 2 business rooms for 800 RMB total! That is $126 US for 2 rooms, or about $63 / night per room. As you can see by the attached pictures, that is quite a good value. Note that their rate card says "All rates not valid during trade fair period, April 14 - May 5 and October 14 - November 5. We stayed just before the October trade fair period.
They also accept all major credit cards including American Express which is also not common in many Chinese hotels.
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