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“Nice new Hotel 15 minutes from the Airport” 4 of 5 stars
Review of Crowne Plaza Guangzhou Huadu

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Crowne Plaza Guangzhou Huadu
4.5 of 5 Hotel   |   No.189 Yingbin Avenue, Huadu District, Guangzhou 510800, China (New Baiyun Airport)   |  
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Ranked #14 of 2,387 hotels in Guangzhou
london
Senior Contributor
36 reviews 36 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
“Nice new Hotel 15 minutes from the Airport”
4 of 5 stars Reviewed March 27, 2013

Having an early morning flight I needed to stay near the airport and selected this hotel. Very friendly and helpful reception staff. The room was quite large and very comfortable with all the usual amenities including Satellite TV, Mini Bar, Great Bathroom and very large and comfortable bed.
The restaurant is also very large and the food is good. I had a Burger with Chips and it was delicious all washed down with a nice glass of Chardonnay. Don't forget wine is very expensive in China at 5 star Hotels. Breakfast was buffet and an amazing spread both Chinese and Western.
Generally I actually liked this Hotel and for an Airport Hotel I thought it was very pleasant and probably worth staying more than one night as I noticed a large swimming pool and neat gardens.
Be careful when you arrive at the airport! Go to Gate 30 for the Hotel Shuttle Bus and just wait. I didn't and ended up in the Centre of Guangzhou having been told that the bus I was getting was the right one. I should no better trusting someone when they don't speak English to give me the right information. Never mind I only wasted 2 hours and £25 on taxis getting back.

Room Tip: I had an executive room which only a few pounds more.
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandy l, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this review, March 29, 2013
Dear Sir/Madam,

We would like to thank you for choosing Crowne Plaza Guangzhou Huadu for your recent stay in Guangzhou and appreciate your taking the time to share your comments.

We look forward to welcoming you back, or perhaps some of your friends whom you may care to recommend our hospitality.

Sincerely,

Helen Hou
Assistant Communication Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

78 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Top Contributor
97 reviews 97 reviews
65 hotel reviews
Reviews in 53 cities Reviews in 53 cities
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed March 11, 2013

I booked three rooms on the club floor and as soon as I arrived the experience was just poor.
Positives
1. Location close to the airport
2. New hotel and so rooms are of a good standard
Negatives
1. On arrival check in was painful and no ambassador benefits
2. The hotel has an issue with the door lock system, apparently they are having major issues, I could not get access to my room and had to wait in club while new keys were obtained from reception.
3. Club floor service was terrible and not worth the extra cost.
4. Breakfast is very limited, if you order eggs they are made in the main kitchen and bought up. In my case I gave up after waiting 20 min.
5. After breakfast I could not gain access to my room again due to key card issues
6. On checkout the visa machine was not working resulting in a further wait.

Over all I left feeling very frustrated and did not have a positive feeling from my stay, not what you should expect from a hotel of this standard and part of IHG!

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandy l, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this review, March 27, 2013
Dear Guest,

Thank you for taking the time to share your comments regarding your experience during your recent stay with us. We greatly appreciate you to bring this matter to our attention and apologize for any inconvenience you may have experienced.

We have communicated your feedback to the Front Desk manager who will take appropriate action to rectify the issues. We will continue to strengthen service awareness and skill of our staff to avoid these problems from happening again.


It is our goal to consistently provide superior service and accommodations and your feedback enables us to target problem areas and take the necessary actions to make improvement in the future.

Once again, we thank you for choosing Crowne Plaza Guangzhou Huadu and look forward to have the opportunity of serving you again in the future.

Sincerely,

Helen Hou
Assistant Communication Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Top Contributor
126 reviews 126 reviews
103 hotel reviews
Reviews in 45 cities Reviews in 45 cities
100 helpful votes 100 helpful votes
1 of 5 stars Reviewed March 9, 2013

I stayed at this hotel a year ago as a gold member and the service wasn't bad i came back here as a platinum member and got the worst service ever, reception was unresponsive and had limited English speaking skills,
the rooms are small facilities just ok,
At the pullman in the airport i got much better service even though i am not even a member of the accor card.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandy l, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this review, March 25, 2013
Dear Guest,

Thank you for taking the time to share your comments regarding your experience during your recent stay with us. We greatly appreciate you to bring this matter to our attention and apologize for any inconvenience you may have experienced.

We have communicated your feedback to the Front Desk manager who will take appropriate action to rectify the issues. We will continue to strengthen service awareness and skill of our staff to avoid these problems from happening again.


It is our goal to consistently provide superior service and accommodations and your feedback enables us to target problem areas and take the necessary actions to make improvement in the future.

Once again, we thank you for choosing Crowne Plaza Guangzhou Huadu and look forward to have the opportunity of serving you again in the future.

Sincerely,

Helen Hou
Assistant Communication Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 6, 2013

Have stayed at this hotel a few times. Always a nice experience.

The staff is always very helpful and attentive. It's a 10-15 minute ride from the airport to the hotel. They have a shuttle, but I have not used it.

Rooms are good size, clean, and a nice bathroom. They are quiet, even though the hotel is not far from the airport.

Garden Cafe restaurant has a nice breakfast buffet - and they know how to cook bacon (crispy)!! Good variety of western and asian style foods. Same for dinner - basically something for every taste.

Lobby Lounge/Bar is nice to relax in (and get a simple meal, if you want). The entertainment (a Filipino duo) is not too exciting. Would like to see them get a decent band/entertainer, or just put up some plasma screens and show some sports, etc. The staff at the lounge bar are GREAT.

Overall, my first choice when staying in GZ, by far.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandy l, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this review, March 7, 2013
Dear Sir/Madam,

We would like to thank you for choosing Crowne Plaza Guangzhou Huadu for your recent stay in Guangzhou and appreciate your taking the time to share your comments.

We look forward to welcoming you back, or perhaps some of your friends whom you may care to recommend our hospitality.

Sincerely,

Helen Hou
Assistant Communication Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sittard - Netherlands
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 26, 2013 via mobile

My third time and here and still loving this hotel! I stayed at the club floor. Good rooms with desk to do some work and a ethernet line for internet. Free wifi in the hotel at every floor!

The hotel is not far from the airport and is a good choice for business travelers.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandy l, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this review, March 4, 2013
Dear Sir/Madam,

We would like to thank you for choosing Crowne Plaza Guangzhou Huadu for your recent stay in Guangzhou and appreciate your taking the time to share your comments.

We look forward to welcoming you back, or perhaps some of your friends whom you may care to recommend our hospitality.

Sincerely,

Helen Hou
Assistant Communication Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 17, 2013 via mobile

It's been several months since I stayed here, yet as a platinum member and making it a point to stay here every time I stay in GZ I felt I needed to inform those who consider to stay here.

Although rather far from the city center this hotel is a major gem. Very close to the airport and the only restaurant in the area to serve decent western food.

Spacious rooms, well decored and clean areas make this a esthetic ally pleasing to the eye and touch.

Staff is very curtious, happy and helpful.

Exceptional value. The rooms are well priced and approx 40-50% less than the Portman at the airport about 15-20 min away.

The CP Huadu is a exceptional value upscale hotel. The best in the area. No question.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandy l, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this review, February 25, 2013
Dear Sir/Madam,

We would like to thank you for choosing Crowne Plaza Guangzhou Huadu for your recent stay in Guangzhou and appreciate your taking the time to share your comments.

We look forward to welcoming you back, or perhaps some of your friends whom you may care to recommend our hospitality.

Sincerely,

Helen Hou
Assistant Communication Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 24, 2013

Great business hotel,located close to the airport, rooms are spacious, modern and clean, staff are very helpful. the all day dining is good, Chinese restaurant is a bit risky if you are an out of towner.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sandy l, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this review, January 30, 2013
Dear Sir/Madam,

We would like to thank you for choosing Crowne Plaza Guangzhou Huadu for your recent stay in Guangzhou and appreciate your taking the time to share your comments.

We look forward to welcoming you back, or perhaps some of your friends whom you may care to recommend our hospitality.

Sincerely,

Helen Hou
Assistant Communication Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Guangzhou Huadu

Address: No.189 Yingbin Avenue, Huadu District, Guangzhou 510800, China
Phone Number:
Location: China > Guangdong > Guangzhou > New Baiyun Airport , Baiyun District , Huadu District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 2,387 hotels in Guangzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Guangzhou Huadu 4.5*
Official Description (provided by the hotel):
Crowne Plaza Guangzhou Huadu is the first 5-star international hotel in Huadu. The hotel is conveniently located in the heart of the Guangzhou Baiyun International Airport Area, ten-minute drive from the airport and Huadu District’s central hub, as well as Huadu’s largest Jewelry Trade Market and 40-minute drive from downtown Guangzhou and Pazhou International Exhibition Centre. In addition, we offer free scheduled shuttle bus service between the hotel and Guangzhou Baiyun International Airport, and during the Canton Fair period, the free scheduled shuttle bus is available between the hotel and Pazhou International Exhibition Centre. Crowne Plaza Guangzhou Huadu offers 299 guest rooms, including suites and a Crowne Plaza Club Floor. Complimentary Wifi service in rooms and hotel public area, 24-hour in-room dining service, central air-conditioning with individual control, in-room safe, hair dryer, mini bar, coffee and tea, iron and ironing board, 42’’ LED TV are all ready for your comfortable stay. Each Club Floor Room and Suite comes with premium guest services, including express check-in and out, 2-hour complimentary use of meeting room at the Crowne Plaza Club Floor, complimentary breakfast, beverage and Happy Hour at the Club Lounge, late check-out until 16:00 and etc. The fitness centre and outdoor swimming pool offer guests a great place to relax and the Garden Café, Chinese Restaurant and the Lounge Bar provide delicious offerings of culinary delights. With seven multi-function meeting rooms and a Crowne Ballroom, Crowne Plaza Guangzhou Huadu offers excellent options for all types of events. The column-free Crowne Ballroom spreading 1100 sqm accommodates as many as 1600 people for meeting; it can also be divided into four individual sections to meet guests’ various needs. ... more   less 
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