We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best in Asia” 5 of 5 stars
Review of Sofitel Guangzhou Sunrich

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Sofitel Guangzhou Sunrich to your Saves list
Sofitel Guangzhou Sunrich
5.0 of 5 Hotel   |   No.988 Guangzhou Avenue Middle, Guangzhou 510620, China   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #139 of 2,830 Hotels in Guangzhou
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
“Best in Asia”
5 of 5 stars Reviewed June 1, 2014

For the last two years I have been staying here; and I believe in terms of value for money this is by far the best hotel in Asia. Brilliant service; excellent and attentive staff, particularly in the Club at Level 29.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review, June 3, 2014
Dear TonyB2508,
Bonjour! Thank you for your comments regarding your stay with us. We have worked hard over the years to attract and maintain valued guests such as you. We take pride in the way that this hotel has transformed into the property it is today and that you repeatedly choose to stay with us whilst visiting in Guangzhou.

I would like to personally thank you for your continued loyalty to our hotel, and we want you to know that we very much appreciate your patronage!

Life is Magnifique!

Fredrik Genberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

780 reviews from our community

Traveler rating
    472
    218
    58
    21
    11
See reviews for
76
122
52
396
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2014

We find the hotel was excellent. The staff are helpful and the room services are first class.
One of the staff in the front her name is Kitty Liang was so kind and helpful that is the best that I have come across in my 30 years of travel. I will certainly stay with this hotel again because of Kitty.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review, May 29, 2014
Dear Peter C,
Bonjour! Thank you for your wonderful remarks, which I have shared with our team.

We pride ourselves on superior customer service and I am glad to see that our team members went above and beyond to make your stay more comfortable.

We hope to see you again soon, and want you to know that your patronage and your comments are appreciated.

Life is Magnifique!

Fredrik Genberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 23, 2014

We stayed at this Hotel for two nights last week. Part of the reason for our stay was to see first hand the accommodations for our planned conference here next month.

The breakfast was what you would expect from hotels of this caliber in this region, which is to say very good. The rooms and lobby were beautifully decorated. The staff was well trained and spoke more than acceptable English.

The rooms was quiet and the air conditioning was also quiet and comfortable: a fact you can't take for granted in older hotels. The location is great also.

I did not try lunch or dinner in the hotel since I ended up eating with customers outside.

I have one complaint and it is a major one, however. The internet coverage in the room was spotty, irregular and unreliable. It has no coverage in some parts of the room. When I am connected it is slow half the time, and I get disconnected almost every 5 minutes even when sitting still. This is very painful because I can't stay on VPN to work and I can't use Skype or Viber to call my wife. This is unacceptable in a hotel of this caliber.

When will hotels in general get this? Can you run a decent hotel if you have spotty and irregular electrical power supply? No. It is a must, right? So, why in 2014 do you have questionable internet connection? It is not a perk or an amenity. It is a necessity, so treat it as such.

At least the internet is included here. It baffles me when hotels charge you extra for internet. You have to provide good internet service, roll the cost over to the customer and make us pay for it. Don't make it optional. Simple.

We will go ahead and have the conference here. However, if the same internet issue persists, I will go back to Sheraton or Hilton on my future trips to GZ. I might even switch hotels during the conference.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review, May 27, 2014
Dear mkm0e,
Bonjour! Thank you very much for your constructive feedback. It is with sincere regret that we note your dissatisfaction with the internet coverage in the room.

Clearly, the experience you described causes us deep concern. It does not represent the quality of service we strive for at our hotel on free WIFI and internet. Please accept our sincere apologies.

Our IT Manager has attended to the problem and made a plan to check the internet accessibility in hotel everywhere, including guestrooms and meeting areas. Please rest assure that this occasion will be not happened again.

Thanks for taking the time to review us and hoping to see you again soon to where you can witness the improvements we have made.

Life is Magnifique!

Fredrik Genberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 19, 2014

I stayed at this hotel for a week every half a year in Sofitel GZ Sunrich. This is my 3rd year stay already. The equipment & facility are very nice and the service of staff are even better. It's just like stay at home. Everyone in the hotel treat you well like unique, special customer and most of the request will be fulfilled & completed. With lots of appreciation to the staff in concierge, La Grill, IT support & marketing sales who gave us an immediate assistance & service as always. Thank you so so much. Highly recommend you guys to stay even 1 night in this hotel.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review, May 20, 2014
Dear Dorothy C,
Bonjour! Thank you for your comments regarding your stay with us. We have worked hard over the years to attract and maintain valued guests such as you. We take pride in the way that this hotel has transformed into the property it is today and that you repeatedly choose to stay with us whilst visiting in Guangzhou.

I would like to personally thank you for your continued loyalty to our hotel, and we want you to know that we very much appreciate your patronage!

Life is Magnifique!

Fredrik Genberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba, Australia
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 19, 2014

Stayed two nights at the Sofitel last week. Arrived at 9.00am,too early to book in and exhausted. Staff were most helpful an seated us in the lounge ,brought us water and when we requested the way to the nearest shopping centre,gave us great directions. Returned at 1.30pm and were booked in,never touched a suitcase,bell boy was on the ball and concierge, Summer, took us up to the room,checked everything was in order and left us to sleep.
Any time we went near reception we were greeted and the staff were most attentive when it came to ordering taxis and giving us advice on where to shop.
Anna at reception was great. Bryan Wright the food and beverage manager was most pleasant and gave us a few pointers on the next days sightseeing and shopping.
We both would stay there at the drop of a hat. Thought the room was fabulous. Only flaw was that previous guests had not treated some items of furniture respectfully, this I'm sure in time will be rectified.
Breakfast was monumental,if you can't get a decent feed there,something wrong with yo.

Room Tip: We were on the 22nd floor,it was great and quiet
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, May 20, 2014
Dear Vic S,
Bonjour! Thank you for your wonderful words, which I have shared with our team.

We pride ourselves on superior customer service and I am glad to see that our team members went above and beyond to make your stay more comfortable. We welcome all constructive comments, as it helps us to maintain high standards of quality, service and comfort for our guest staying.

We look forward to your next stay, and want you to know that we truly value you as our guest!

Life is Magnifique!

Fredrik Genberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 18, 2014 via mobile

Only Sofitel Sunrich make you feel you just got home after an 18 hour flight, never have I been made so welcome, the bar staff even remembered my choice of wines from previous visits, special mentions must go to Alpha, (assistant manageress) & Fiona, (Lobby Bar Manager), see you all again in October.

Stayed October 2013, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review, May 19, 2014
Dear Nick Y,
Bonjour! Thank you for your wonderful remarks, which I have shared with our team. I am glad to see that our team members went above and beyond to make your stay more comfortable. We have worked hard over the years to attract and maintain valued guests such as you.

I would like to personally thank you for your continued loyalty to our hotel, and we want you to know that we very much appreciate your patronage!

Life is Magnifique!

Fredrik Genberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 14, 2014

I stayed a total of 7 nights in the Sofitel Guangzhou Sunrich and found it overall a pleasing experience but still lots of room for improvement. I was seated in The Grill but waited 23 mins for someone to come back to take my order and the food was not worth the wait. The next night I ordered a hamburger in the Ma Tee Nee bar and also waited over 30 mins for that, meanwhile 10 staff did their best to avoid serving me. The hotel could make much more money if the staff served their guests rather than staying as far away as they can from you. I needed to call one night for a room service menu that was not in my room, another night for slippers that had not been replaced after being taken by the previous guest and a third time for an iron that was not in my room. Each time housekeeping first came empty-handed to check my room as if they did not believe these items were missing. Perhaps better attention to a check-list before the guest is assigned the room would be helpful. Overall though, the room is well appointed and I love the floor to ceiling windows in the room and bathroom. If the hotel can improve of F&B options and train service staff to be more attentive then this is going to be a great hotel. Service from the staff at the lounge on the 29th floor was excellent and Marie, Teen and Lawrice all provided excellent service.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review, May 20, 2014
Dear Rowbav,
Bonjour! Thank you for your comments, which I have shared with our team. It is with sincere regret that we note your dissatisfaction with our services.

Clearly, the experience you described causes us deep concern. It does not represent the quality of service we strive for at our hotel on services and for that I sincerely apologise.

I have reviewed your feedback in detail with our Director of F&B, Executive Chef and Executive Housekeeper and I can assure you that the necessary steps have been taken to avoid such situations from happening again.

We hope that you will give us the opportunity to serve you better on your next visit, and want you to know that we truly value you as our guest!

Life is Magnifique!

Fredrik Genberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Sofitel Guangzhou Sunrich? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Guangzhou Sunrich

Address: No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Guangzhou
#8 Business Hotel in Guangzhou
#11 Family Hotel in Guangzhou
#79 Luxury Hotel in Guangzhou
#129 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Guangzhou Sunrich 5*
Number of rooms: 493
Official Description (provided by the hotel):
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Booking.com, ACCOR, Cheap Tickets, Agoda, Ctrip TA, Priceline, HotelTravel.com, Hotels.com and Jetsetter so you can book your Sofitel Guangzhou Sunrich reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Guangzhou Sunrich Hotel Guangzhou

Owners: What's your side of the story?

If you own or manage Sofitel Guangzhou Sunrich, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.