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“Very nice room” 5 of 5 stars
Review of Sofitel Guangzhou Sunrich

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Sofitel Guangzhou Sunrich
5.0 of 5 Hotel   |   No.988 Guangzhou Avenue Middle, Guangzhou 510620, China   |  
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Hotel amenities
Ranked #139 of 2,830 Hotels in Guangzhou
Hong Kong
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Very nice room”
5 of 5 stars Reviewed June 22, 2013 via mobile

Although the checkin service was just okay, the receptionist upgraded my room to a larger room size!

The king bed is very big and comfortable! And I like the rainforest shower and the bathtub in the bathroom particularly!

I definitely recommend people to stay here.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, June 25, 2013
Dear guest,
Bonjour! Thank you very much for your constructive feedback. It will be a pleasure to welcome you back in a near future.

Sofitel Guangzhou Sunrich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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785 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Preston, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 17, 2013

I stayed in this hotel as I wanted luxury but not Hyatt prices. I now know why the hotel was a lot cheaper as it was miles away from anywhere. The hotel was about 30mins from Guangzhou East train station which was not to far and the Canton Fair about the same. The hotel was lovely, yet again in a Sofitel a very slow check in and staff were friendly. Be aware if you have not been to China before if you have left HK as when you get off the train no one speaks hardly any English and if they do its poor. The restaurants serve good food but it always seams to be cold. The pool, sauna, gym and all that are good. The property is massive when you are outside and look up you will not believe it. All the furniture & decor is beautiful. My room was nice with plenty of space, comfy bed and nice but odd bathroom as to where they have put it. I have stayed in a few hotels in China/HK and this seams to be common trying to put the bathroom in an unusual place. The trip was great until I went to check out. Surprise/ surprise there were things on my bill that were not mine. I was catching a train and didn't have a lot of time to be messing about. The staff insisted they were to find the singed receipts but I explained they had charged me for 2 meals on the same night, same time in two different restaurants, this is not possible as I was staying on my own, they insisted on looking. In the end I told them I was giving them 2 mins while they got there act together then I was leaving and that is what I did

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, June 21, 2013
Dear guest,
Bonjour! Thank you for your constructive comments. We would like however to point out that we are only 2.8 kilometers away (9 mn drive) from the Guangzhou East station.

Sofitel Guangzhou Sunrich
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Chennai (Madras), India
Top Contributor
81 reviews 81 reviews
47 hotel reviews
Reviews in 39 cities Reviews in 39 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed June 17, 2013

Really excellent hotel the Sofitel Sunrich Guangzhou. I stayed there for 3 nights in October 2012 with family. The rooms are spacious and well decorated very calm and soothing to the sense. The view from the room is amazing. All the comforts one needs is there in the room. A very comfortable bed with an iPod Dock next to it. The bathroom is luxurious. The design should be seen to believe. It is just awesome. Over all the Sofitel is a very Luxurious hotel in Guangzhou and a must stay. The breakfast spread is vast and has everything one wants. There is an indoor swimming pool with a separate pool for kids.

Highly recommended.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, June 17, 2013
Dear guest,
Bonjour! It is always a pleasure for us to receive positive feedback. It is our hope that you will give us the opportunity to better serve you in the near future.

Sofitel Guangzhou Sunrich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 16, 2013

This hotel is the one of the best in the world. I have stayed at many hotels but this one tops the list. I can not begin to explain how wonderful all the staff are at this hotel. They made my stay so enjoyable. The food was superb in every restaurant. I highly recommend going the extra mile and using the Club Millesime privileges.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, June 17, 2013
Dear guest,
Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Guangzhou Sunrich. It is always a pleasure for us to receive positive feedback. It will be a pleasure to welcome you back in a near future.

Sofitel Guangzhou Sunrich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad
Top Contributor
51 reviews 51 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed June 15, 2013 via mobile

Excellent place! Lives up to its name and standards.Rooms were big, spacious, very well stocked with all necessities and a bit of luxury too in terms of the iPod dock, all the hdmi,VGA cables etc for easy connectivity.Bath area was big and even had a small LCD TV inbuilt the wash basin mirror.staff were courteous and happy to help.location wise though it is a little away from all the other star
Hotels and malls , even then it does help being kind of secluded away from the mad
Rush...
Breakfast was quite sumptuous with a vast choice. Much better than other similar star hotels.
Enjoyed the 4 days of stay here!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, June 16, 2013
Dear guest,
Bonjour! Thank you very much for your constructive feedback. It will be a pleasure to welcome you back in a near future.

The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 14, 2013

You will notice I have given this hotel only two stars. It is supposedly a five star luxury hotel under the Sofitel brand, but the service was decidedly lackluster - more like a two star guesthouse.

The hotel is new but the decor in the rooms is already ageing - the wood panelling is too dark, which makes for an oppressive atmosphere. The mechanism of the automatic blinds in our room would occasionally creak and crank, even when not in use.

The selection of tea/coffee is terrible. Not even any English / Indian tea; all they have is loose leaf Puer, Oolong and Green Chinese teas.

Location - average at best. You will need to get a taxi to get anywhere of interest.

Service -

Check in was abysmally slow and left a terrible first impression. Nowhere near enough staff to handle the volume of people checking in and out. We had to queue for fiteen minutes.

We ordered a special package, and the package details were not explained to us at check in. I asked for champagne to be sent to my room at 10pm (I had to first ask if there indeed was ANY champagne in my package - not my job to ask, I should be told). The champagne was sent before 8pm, whilst we were still out, and the ice had already melted by the time we got back! Great.

Our room keys stopped working the second day of our stay, despite the fact we had a late check out package. Another trip to the slow front desk!

We received two room calls and one phone call to ask when we were checking out. This is unacceptable. Why hassle the guests so much? The package has late check out, let the guests enjoy it without constantly calling them!!

On check out, someone jumped the queue and the front desk staff didn't notice, making the wait even longer. Get somebody to police the queue, if there has to be a queue, make sure it is orderly. This is all basic service industry knowledge, and I am flabbergasted that a five star hotel would have such terrible service.

Yes, you have to queue at check in and check out, like in a SUPERMARKET. Despite the fact this is a luxury hotel, expect to wait up to twenty minutes, standing like a lemon in the lobby, on busy days.

Guangzhou has plenty of very good five star hotels at a similar price point. Try the Marriott. Try the Hilton. Try the Hyatt. Try the Westin. All are likely to offer better service than the Sofitel.

Room Tip: Get a high floor to avoid traffic noise.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, June 16, 2013
Dear Guest,
Bonjour! Thank you very much for taking the time to share your comments. We regret that your stay was not up to your expectations.

At Sofitel, we strive to provide an exclusive service experience for every guest; therefore your feedback is very important to us.

For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused. Please rest assured that we will look closely into the issues you have brought to light and we hope to welcoming you back again soon.

The Sofitel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 14, 2013

We stayed four nights at the Sofitel Guangzhou in a Superior room after reading reviews and getting a great web price. We expected 5 star Sofitel quality and although the potential was there, the details let them down. The rooms are spacious and well appointed (watching tv from the bath was a highlight!) however the finishes on the construction were disappointing for a new building. They certainly make their money off meals - 250rmb ($40aud) for breakfast buffet in china seemed a bit rich and the staff, particularly the concierge service has great intentions, but limited English. I did however enjoy a swim in the amazing pool and the gym is also good. Location is the newer part of Guangzhou, so there's to much to do without getting in a taxi, but that's how you get everywhere in GZ.

Stayed June 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, June 25, 2013
Dear Guest,
Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Guangzhou Sunrich. It is always a pleasure for us to receive constructive feedbacks. It is our hope that you will give us the opportunity to better serve you in the near future.

Sofitel Guangzhou Sunrich
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Guangzhou Sunrich

Address: No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Guangzhou
#8 Business Hotel in Guangzhou
#11 Family Hotel in Guangzhou
#80 Luxury Hotel in Guangzhou
#128 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Guangzhou Sunrich 5*
Number of rooms: 493
Official Description (provided by the hotel):
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view. ... more   less 
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Also Known As:
Sofitel Guangzhou Sunrich Hotel Guangzhou

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