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“My hotel stay,” 4 of 5 stars
Review of Sofitel Guangzhou Sunrich

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Sofitel Guangzhou Sunrich
5.0 of 5 Hotel   |   No.988 Guangzhou Avenue Middle, Guangzhou 510620, China   |  
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Ranked #9 of 2,386 hotels in Guangzhou
Shanghai, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
“My hotel stay,”
4 of 5 stars Reviewed March 26, 2013

The hotel is in a very good location and perfect for business travellers. The breakfast and buffet dinner restaurant has so much to offer and is excellent taste. I like this hotel very much , however some of the staff service is not so good and they can be alittle rude. Also the lights in my room kept turning on in the middle of the night , and when i turned them off they automatically came back on again, so I lost some sleep in the early hours due to not being able to turn the lights off. Anyway hotel is good enough and I will stay there again. I like the cleanliness, the spa/pool and the food.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, March 27, 2013
Thank you very much for your kind comments. We have shared them with the team and you can rest assured that it will be a pleasure to welcome you back in a near future. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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554 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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Kyoto
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 23, 2013

Stayed here with the husband for about 4 nights in Dec 2012.
Gorgeous room, excellent service (for most of the staff members we met) rendered and quality food served. Loved the tv screen in the bathroom mirror. The bathroom was lovely and the room was really beautiful. The welcome gift of a small pack of macarons was a sweet touch.

Examples of good service:
1) Prompt check-in and check-out.
2) Concierge helped to book the tickets for a circus show we were keen to watch. But this was after the first attempt, where a surly looking staff member at the concierge counter brushed us off with a "no, we don't help to book tickets for the circus" reply. Nevertheless, we are happy with the services rendered.
3) Husband was not feeling well. I called the concierge who got his staff to buy medicine for my husband. After getting the medicine, a staff member came up to our room and explained in detail on how to take the medicine.

Disappointed that we weren't able to try out the buffet breakfast as my husband was unwell, so we ordered daily room service for breakfast and the occasional dinner. Food was fresh, well cooked and portions were generous.

Location wise, not ideal, as the metro was not within walking distance. You could take a 15-min bus ride (bus stop is less than 5 minutes of walking from the hotel) to the nearby GZ East Railway Station, and transfer to the metro there. We encountered rain on most of the days there, so we took a cab mostly whenever we went out. Be sure to bring along an address card as most of the drivers did not know the name in English. By the way, the drivers would know the location if you could say "Suo Fei Te Jiu Dian", which translates into Sofitel Hotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, March 27, 2013
Thank you very much for your kind comments. It will be an honour to welcome you again. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 23, 2013

Rooms were very big and elegant. Went on a business trip and coming back to the hotel was very relaxing. The staff was very nice and helpful. Breakfast had a wide selection. Swimming pool was amazing. Can't wait to go back.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, March 27, 2013
Thank you very much for your kind comments. We have shared them with the team and you can rest assured that it will be a pleasure to welcome you back in a near future. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 23, 2013

One of the best hotels in Guangzhou. As usual, superior quality and service from the Acchor Hotels brand. Great location and well maintained rooms. Highly recommended. Around 30 kms from the airport but right in the heart of the city.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, March 27, 2013
Thank you very much for your kind comments. It will be an honour to welcome you again. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 22, 2013

I go to Guangzhou often, and I have stayed at various hotels in the city, and I can say without any doubt that this is the best of them all. The service is excellent, the staff care about the guests and they really make an effort to make the stay pleasant.

Congratulations!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, March 27, 2013
Thank you very much for your kind comments. We have shared them with the team and you can rest assured that it will be a pleasure to welcome you back in a near future. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 21, 2013

I have stayed a night in this pretty new hotel on 6 March 2013.

This is an excellent hotel for both holiday makers and business travellers - very clean and very modern in interior design.

The location is good as it is near to the shopping areas.

The staff is extremely professional and helpful:
1. when I asked about the nearest subway station, I was given detailed direction with supply of subway map - simply impressive!
2. the front office is flexible when it comes to acknowledging my cancellation of a night without penalising me although I have done it at 2pm that day - really flexible!

The unit that I have stayed is rather spacious and luxurious.

However, do note that the room that I have stayed is not suitable for couples with kid/s as the shower room and bath area are "semi-open" in concept, and I believe is it the same for most, if not all, units.

It is very clean and well kept.

The bed is big and comfortable, and it gave me a good sleep.

The breakfasts are good - a lot of varieties and very fresh.

It is rather pricey by the Chinese standard - at CNY1,150 per night.

My overall experience is memorable.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, March 27, 2013
Thank you very much for your kind comments. It will be an honour to welcome you again. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
4 of 5 stars Reviewed March 20, 2013

Everything was thoughful and room was excellent. I like the hotel interior design which is simple but elegant and sophisticated. Nevertheless, I felt that the lobby lounge is a bit understaffed, though they were quite helpful. One disappointment is the free pack of macorons which were too sweet and tasted too artificial, not matching to a fench hotel brandname

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, March 27, 2013
Thank you very much for your kind comments. We have shared them with the team and you can rest assured that it will be a pleasure to welcome you back in a near future. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Guangzhou Sunrich

Also Known As:
Sofitel Guangzhou Sunrich Hotel
Sofitel Guangzhou Sunrich Hotel Guangzhou
Address: No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Guangzhou
#5 Family Hotel in Guangzhou
#9 Luxury Hotel in Guangzhou
#91 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Guangzhou Sunrich 5*
Official Description (provided by the hotel):
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view. ... more   less 
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