We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent in almost every way” 5 of 5 stars
Review of Sofitel Guangzhou Sunrich

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Save
You added Sofitel Guangzhou Sunrich to your Saves list
Sofitel Guangzhou Sunrich
5.0 of 5 Hotel   |   No.988 Guangzhou Avenue Middle, Guangzhou 510620, China   |  
Hotel amenities
Ranked #230 of 2,821 Hotels in Guangzhou
4.5 of 5 stars 697 Reviews
Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Excellent in almost every way”
5 of 5 stars Reviewed March 23, 2013

Stayed here with the husband for about 4 nights in Dec 2012.
Gorgeous room, excellent service (for most of the staff members we met) rendered and quality food served. Loved the tv screen in the bathroom mirror. The bathroom was lovely and the room was really beautiful. The welcome gift of a small pack of macarons was a sweet touch.

Examples of good service:
1) Prompt check-in and check-out.
2) Concierge helped to book the tickets for a circus show we were keen to watch. But this was after the first attempt, where a surly looking staff member at the concierge counter brushed us off with a "no, we don't help to book tickets for the circus" reply. Nevertheless, we are happy with the services rendered.
3) Husband was not feeling well. I called the concierge who got his staff to buy medicine for my husband. After getting the medicine, a staff member came up to our room and explained in detail on how to take the medicine.

Disappointed that we weren't able to try out the buffet breakfast as my husband was unwell, so we ordered daily room service for breakfast and the occasional dinner. Food was fresh, well cooked and portions were generous.

Location wise, not ideal, as the metro was not within walking distance. You could take a 15-min bus ride (bus stop is less than 5 minutes of walking from the hotel) to the nearby GZ East Railway Station, and transfer to the metro there. We encountered rain on most of the days there, so we took a cab mostly whenever we went out. Be sure to bring along an address card as most of the drivers did not know the name in English. By the way, the drivers would know the location if you could say "Suo Fei Te Jiu Dian", which translates into Sofitel Hotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, March 27, 2013
Thank you very much for your kind comments. It will be an honour to welcome you again. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

697 reviews from our community

Traveler rating
    419
    197
    53
    19
    9
See reviews for
66
115
51
348
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Manila, Philippines
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 23, 2013

Rooms were very big and elegant. Went on a business trip and coming back to the hotel was very relaxing. The staff was very nice and helpful. Breakfast had a wide selection. Swimming pool was amazing. Can't wait to go back.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, March 27, 2013
Thank you very much for your kind comments. We have shared them with the team and you can rest assured that it will be a pleasure to welcome you back in a near future. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 23, 2013

One of the best hotels in Guangzhou. As usual, superior quality and service from the Acchor Hotels brand. Great location and well maintained rooms. Highly recommended. Around 30 kms from the airport but right in the heart of the city.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, March 27, 2013
Thank you very much for your kind comments. It will be an honour to welcome you again. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 22, 2013

I go to Guangzhou often, and I have stayed at various hotels in the city, and I can say without any doubt that this is the best of them all. The service is excellent, the staff care about the guests and they really make an effort to make the stay pleasant.

Congratulations!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, March 27, 2013
Thank you very much for your kind comments. We have shared them with the team and you can rest assured that it will be a pleasure to welcome you back in a near future. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 21, 2013

I have stayed a night in this pretty new hotel on 6 March 2013.

This is an excellent hotel for both holiday makers and business travellers - very clean and very modern in interior design.

The location is good as it is near to the shopping areas.

The staff is extremely professional and helpful:
1. when I asked about the nearest subway station, I was given detailed direction with supply of subway map - simply impressive!
2. the front office is flexible when it comes to acknowledging my cancellation of a night without penalising me although I have done it at 2pm that day - really flexible!

The unit that I have stayed is rather spacious and luxurious.

However, do note that the room that I have stayed is not suitable for couples with kid/s as the shower room and bath area are "semi-open" in concept, and I believe is it the same for most, if not all, units.

It is very clean and well kept.

The bed is big and comfortable, and it gave me a good sleep.

The breakfasts are good - a lot of varieties and very fresh.

It is rather pricey by the Chinese standard - at CNY1,150 per night.

My overall experience is memorable.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, March 27, 2013
Thank you very much for your kind comments. It will be an honour to welcome you again. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
4 of 5 stars Reviewed March 20, 2013

Everything was thoughful and room was excellent. I like the hotel interior design which is simple but elegant and sophisticated. Nevertheless, I felt that the lobby lounge is a bit understaffed, though they were quite helpful. One disappointment is the free pack of macorons which were too sweet and tasted too artificial, not matching to a fench hotel brandname

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, March 27, 2013
Thank you very much for your kind comments. We have shared them with the team and you can rest assured that it will be a pleasure to welcome you back in a near future. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 17, 2013

I stayed in Sofitel Sunrich Guangzhou (Master Suite) from 7th March 2013 to 14th March 2013.

Starting with the Hotel:

Sofitel Sunrich is a solid, beautiful Hotel. You can see and feel luxury looking at the decor and facilities. They have invested alot in the establishment of the hotel, i love it very much.

Service:

This is what is missing, the service. Maybe because of language problems, i personally find the service hardly average. There are some staff who very very friendly and helpful but many of the other dont care much. It is such a pity because looking at the investment of the whole hotel, bcs of the service opinions effect greatly.

I personally believe customer service should be the first priority, for me, money is no issue. All i want is, good facility with good service.

The 29th floor lounge is pretty good with amazing views, the service is average.

On the other hand, maybe because english languange is hard for the locals it seems the way they communicate is bit rude. The staff which were from abroad, each and everyone of them gave the best service they can provide, so i thank each and every one of them (thank you), its bit sad that they are not many.

The spa facilities were amazing, total luxury but the service and communication was totally weak. I go to the spa almost every day and once i took my associate for steam which we had to pay, during signing out, they reception looked angry and said that we have used one hour so we have to pay for one hour each. I was totally embarrassed because i didnt not say anything about time or money, so i lost my temper on the spot and bursted about basic ethics, i know how much it cost because i go there everyday. Talk about professional, they are not.

Please dont mis-understand me, i would come again and stay with Sofitel, they only complain i have is with the service. Starting from house keeping which doesnt clean like a 5 start hotel to the people who are at the reception, lobby, etc...

Kind face expression and smile on the face is needed.

Once i had lunch in the coffee shop, i was very casual wearing shorts and t-shirt, i was not greeted nor looked after. At the point of signing, they were suspicious that i was trying to cheat until they re-checked, it was totally hilarious, i didnt mind but laughed at it.

I have spent huge amount in my 7 days stay but there is something which i didnt find it worthed, so i say again, good facility have to match with good service

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, March 19, 2013
Thank you very much for this constructive review. Please rest assured that your comments have been shared and analyzed with the team so as to provide you with a better experience on your next visit.
The Sofitel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Sofitel Guangzhou Sunrich? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Guangzhou Sunrich

Address: No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Location: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Guangzhou
#10 Business Hotel in Guangzhou
#12 Family Hotel in Guangzhou
#37 Spa Hotel in Guangzhou
#81 Luxury Hotel in Guangzhou
#206 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Guangzhou Sunrich 5*
Number of rooms: 493
Official Description (provided by the hotel):
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, ACCOR, Hotels.com, Cheap Tickets, Agoda, Priceline, Despegar.com, HotelTravel.com, Ctrip TA, Odigeo, TripOnline SA, EasyToBook, Jetsetter and Tingo so you can book your Sofitel Guangzhou Sunrich reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Guangzhou Sunrich Hotel Guangzhou

Owners: What's your side of the story?

If you own or manage Sofitel Guangzhou Sunrich, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.