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Sofitel Guangzhou Sunrich: Traveler Reviews

5.0 of 5
No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
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Sofitel Guangzhou Sunrich
Ranked #4 of 2,033 hotels in Guangzhou
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347 reviews from our community

Traveler rating
    198
    116
    23
    6
    4
See reviews for
Families
27
 
Couples
54
 
Solo
32
 
Business
169
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
“Very Great Hotel”
5 of 5 stars Reviewed February 5, 2013

Sofitel Guangzhou Sunrich is a great Hotel
location in downtown, approx 45 minute to Guangzhou airport
very satisfied service, for all service
great architecture in lobby, room and restaurant
very great hotel

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Ask 240711 about Sofitel Guangzhou Sunrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review
February 5, 2013
We would like to thank you very much for your encouraging comments. It will be our privilege to welcome you again in a near future. The Sofitel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“High Class Hotel”
5 of 5 stars Reviewed February 2, 2013

I had to write this review after staying at the Sofitel for 3 nights. It has to be one of the best hotels I have ever stayed in for service, quality of rooms and value. The staff couldn't have been more helpful, check in was quick and efficient for a Chinese hotel where they have to photocopy passports and fill out all sorts of forms. I have always rated the Shangri-la in Makati, Manila as having the best service, but this one tops that, the Shang is great, but the staff here have been extremely well trained, they all know their job.

The room was fantastic, great shower, bathroom and comfortable bed and plenty of western TV channels to watch. Breakfast is amazing, one of the biggest buffets I have ever seen. I didn't have any other meals there so can't comment on that, apart from saying they look great. I didn't meet one member of staff who wasn't fluent in English.

During my stay I had a birthday, and when I got to my room that night, there was a delicious mango mouse cake on my desk, with a handwritten birthday card, nice touch.
Location is good right in the heart of Tianhe.

If you are coming to Guangzhou, do yourself a favour and stay here, it's no wonder it is rated the no 1 out of about 3,000 hotels in GZ, on Trip Advisor. I paid around $130 per night, excl breakfast, so it cartainly passes the value for money test.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Chris G about Sofitel Guangzhou Sunrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review
February 4, 2013
Thank you very much for your kind comments. We have shared them with the team and you can rest assured that it will be a pleasure to welcome you back in a near future. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2013

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3

Review collected in partnership with Accorhotels.com

Ask Traveller013_13 about Sofitel Guangzhou Sunrich
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review
February 4, 2013
Thank you very much for your kind comments. It will be an honour to welcome you again. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
“Leisure”
5 of 5 stars Reviewed January 29, 2013

We stayed at the Sofitel Guangzhou Sunrich for 3 nights and were glad that we upgraded to the luxury room and had a clear view of Canton Tower & Tianhe skyline. The room was very spacious. We were given complimentary upgrade with access to Club Millesime on our last night. Enjoyed the complimentary evening spread of snacks & drinks. The reception staff were very friendly and pleasant and checkin was a breeze. The consierge was very friendly and provided us very valauble advice on the mode of transportation as we were proceeding to Macau for another 3 nights before returing to Guangzhou. The staff at 2 on 988 were friendly and our plates were cleared rapidly. Enjoyed the spread of buffet breakfast as well as the buffet dinner. well worth the money as we got 50% off with the Accor card. Will definitely stay here on our next visit.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2

Review collected in partnership with Accorhotels.com

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review
February 4, 2013
We would like to thank you very much for your encouraging comments. It will be our privilege to welcome you again in a near future. The Sofitel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
3 of 5 stars Reviewed January 22, 2013

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

Ask babyrat2000 about Sofitel Guangzhou Sunrich
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review
January 24, 2013
Thank you for taking the time to tell us about your experience at the Sofitel Guangzhou Sunrich. We were sorry that your experience did not meet your expectations and would like to express our sincerest apologies.

The fact that your stay was booked under three different back to back reservations did confuse some of our new reception team members. We are making sure that they can handle such situation better in the future. We can also assure you that the air-conditioning issue was resolved.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
 
 
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Additional Information about Sofitel Guangzhou Sunrich

Also Known As:
Sofitel Guangzhou Sunrich Hotel
Sofitel Guangzhou Sunrich Hotel Guangzhou
Address: No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 2,033 hotels in Guangzhou
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view. ... more   less 
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