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Sofitel Guangzhou Sunrich: Traveler Reviews

5.0 of 5
No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
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Sofitel Guangzhou Sunrich
Ranked #4 of 2,033 hotels in Guangzhou
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347 reviews from our community

Traveler rating
    198
    116
    23
    6
    4
See reviews for
Families
27
 
Couples
54
 
Solo
32
 
Business
169
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Beautiful hotel, high quality service (give the Club a miss though)”
5 of 5 stars Reviewed December 6, 2012

Rooms are spacious and beautifully appointed, beds very comfortable. The other highlight were the staff who were wonderfully friendly and helpful. Special mention to Gilbert in the restaurant who went out of his way to make us comfortable and accommodate us and our toddler.

Club Access - If you are travelling for business and need access to the club for meetings it might be worth it, but if you are travelling for leisure would highly recommend you give the club a miss. It is just not worth the extra you pay.

If you are travelling with babies the cots provided are not great. Although the cot itself seems to be the standard for hotels in china we were provided with two thin pillows over the cot slats by way of a mattress - didn't look at all comfortable and had she been younger would have considered it a SIDs risk.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Melissa H about Sofitel Guangzhou Sunrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review
December 6, 2012
Bonjour, thank you very much for your constructive comments. We are pleased to inform that we have made sure that safety baby mattresses are provided with all cots.
We would like to assure customers that Club Millesime, our exclusive Club floor, does deliver a unique experience for a reasonable premium fee : Private cellar with daily wine events, butler service, exclusive and comfortable lounge, free cocktails and drinks every evening, free use of meeting room and many more.
The Sofitel team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
108 reviews 108 reviews
99 hotel reviews
Reviews in 42 cities Reviews in 42 cities
68 helpful votes 68 helpful votes
“Very good, almost new, central, but not cheap!”
4 of 5 stars Reviewed December 1, 2012

I have stayed in six hotels in Guangzhou. This is the best central hotel I have stayed in.
45 minutes from the airport, but I needed a hotel car. Cost? £60. Wow, thats rich!
Very good location in the middle of the CBD. The hotel was built just a couple of years ago and it is an iconic building in its district.
I had a superior room. This was large and luxurious. Great oval bath- I love a good soak in a bath. Very comfortable bed, good quality coffee. They provided very delicious chocolates and fruit on the first night. Overall all very good, it does feel easy to relax there.
Staff are well trained, courteous and take the trouble to do what you want. I had to use the Business Centre to send a letter to the UK. It was all done in just 10 minutes, but it cost £25 ! Wow, thats richer.
The breakfast is excellent. Proper sausages, Wow, thats great. Efven the bacon is almost correct. Just about worth staying here for the breakfast alone.

Overall a lovely place to stay in Guangzhou. I would be very happy to return if and when I am rich enough!

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by Nemo149 for Guangzhou
Ask Nemo149 about Sofitel Guangzhou Sunrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review
December 3, 2012
Thank you very much for your kind comments. it will be a pleasure to welcome you back in a near future. The Sofitel Team
Report response as inappropriate
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A TripAdvisor Member
3 of 5 stars Reviewed November 26, 2012

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Review collected in partnership with Accorhotels.com

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review
November 29, 2012
Thank you for your constructive comments, we have taken them on board very seriously. The use of electronic menus in our Chinese restaurant was a trial, we have now decided to go back to the traditional printed menus.
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Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 26, 2012

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Accorhotels.com

Ask HKTjen about Sofitel Guangzhou Sunrich
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review
November 29, 2012
We are grateful for your kind comments and suggestions. It is a fact that taxis in Guangzhou City may be hard to find, especially during the shift change, but we trust the municipality is working hard to solve the problem and improvements are already visible.
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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
“A very nice hotel”
5 of 5 stars Reviewed November 22, 2012

The room layout, size & quality was very good & impressive, but service seems not consistent, first night there was choc serving on the table, and didn’t see that the second night. If that’s one night only service, should put something there say “Welcome Sweet Only”, so customer wouldn’t disappoint the next day.

Rather than that, was a very pleasant stay.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Ask Fengl_aus about Sofitel Guangzhou Sunrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review
November 26, 2012
We are grateful for your constructive comments. We apologize for the misunderstanding as the chocolate was indeed a welcome gesture.
We look forward to welcoming you back very soon.
The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Sofitel Guangzhou Sunrich

Also Known As:
Sofitel Guangzhou Sunrich Hotel
Sofitel Guangzhou Sunrich Hotel Guangzhou
Address: No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 2,033 hotels in Guangzhou
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style décor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view. ... more   less 
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